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January 2024 by Brian B.
This bank is different somehow. Every bank I've been to typically wants to help you. This bank goes out of their way to prevent you from getting cash.every single time I've been there somebody gets upset because they won't cash their check. They bend rules when it's convenient for them, but hold you to silly corporate rules when it's not. They need to fix their shit.
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May 2023 by Tracy S.
Slowest branch I have ever been to. 2 of us in line with 2 tellers and it took 30 minutes for a deposit. Go to any other branch besides this one.
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January 2023 by Google user
ATM’s always down this is an inconvenience, at least 4 days out of the week the ATMs are down!
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January 2023 by Chris Lee
ATM’s always down this is an inconvenience, at least 4 days out of the week the ATMs are down!
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December 2022 by Tyu555
Needed to take a large amount of cash to purchase something important.. I got there as it turns 11:59 sped there also..only time I was able to get there cause I was busy working she said they close at 12:00 I said it’s 11:59 I’m the only one here no one else is coming In it’s important can I please just come she said sorry and closed the door it was 11:59 I understand if there’s 2-4 people outside trying to get in but if it’s just 1 person like seriously you can let me come In I can’t believe they can treat you like that I’m switching banks that lady kind of dark brown skin short black hair idk her name but she got to go rude and not caring of the employees been going there for 2 years and they treat me like that’s.
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November 2022 by Stephen G.
I went into branch location on Oct. 29 to schedule a wire transfer. On Nov. 2nd I was informed by the receiving party that they had not received the money. When I called the branch and spoke with the person who handled it I was at first told that it was sent, I had to ask her to please check on it. When I was on hold I was reviewing the paperwork and discovered that she has entered the account number for the band receiving it incorrectly. When she cam back online she just said it will be there by tonight. I told her that it was incorrect and needed to be corrected. She informed me I would have to call the customer service number on the paperwork which there was not one. She reluctantly put me on hold again to get the number. When I called I was bounced around and finally told that I needed to go into the branch location. I went in and the same person was rude when I told her I needed to see her manager. I was instructed to have a seat and wait. At this point the manager came out and had someone else help me. The manager was helpful and very polite. I was told it would take 24 to 72 hours. After 24 hours I called the customer support number to see if someone could give me an update. After again being switched and put on hold, I was told that the person in wire transfers would see what she could see. Again I was put on hold and then she disconnected me and did not call me back. I was told that I would not be charged a second time for their mistake. Wow! I know that mistakes happen but the customer service was awful. I did review the form and sign it and did not realize there was an error. Because of this I have had to reschedule movers and pay for an additional 5 days of storage for my belongings and also have had to pay more rent at the place I am staying. I had another wire transfer through Discover Bank that I set up myself and as soon as they verified it with me it went through no issues. Guess I know which bank I will be using from now on.
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December 2015 by Jenny M.
This branch is one of the busiest that I've been to in Winston. If you come on a Friday, just know you will be in a line however it moves relatively quickly. The tellers are friendly and helpful as is the branch manager. This location is also easy to access and is very clean. The only thing I cannot stand is WellsFargo's need to "up sell". It doesn't matter how often you are in the bank (and we are in quite often as we utilize a business account there) they are relentless in asking us to open new accounts, credit cards, etc. This clearly comes from the higher ups and is not a teller or branch issue but it is quite annoying. Hey I know you are a bank and I know if I need an account or card, that you offer it.