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February 2024 by Maria V
Horrible all the time. My mom has our phone with them, well over 18 years. Recently this location has tried to scam her multiple times. The most recent a payment was made- when she checked the receipt she saw that they only put $200 not the $305 payment she made. And they tired to blame her saying she didn’t tell them it was $305. They “went in the back to count the money” of course it was found. So check your receipts.
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May 2023 by Janice Lanier
Hello my name is Janice, Landon helped me very nice and professionally. It was a 10/10 experience, I appreciate him being so kind and helpful.
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April 2023 by Tony German
I was helped by Adrain, he was VERY helpful. I waited as he assigned Elderly Couple, he was very patient with them and me. He was very , knowledgeable about services and products. Thanks again Adrian !
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December 2022 by Sandhya Sharma
I switched to the U S cellular 4 years back and never had any problem. Then my whole family switched to U S cellular family plan. It’s always a problem to switch from old carrier to the new carrier. But the sales rep name Ralph, hope I wrote his name right, made it smoother for us. He was so patient and went above and beyond. I wish I can give him 10 stars.
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December 2022 by Trevor Phillips
I been dealing with them for years they are awesome
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November 2022 by Sherwood Academy
I had to call the store twice to help my parents do what they had complete authority to do in their own. One employee refuses to leave the discount on our account (corporate later confirmed that the discount was to stay) and then told my parents he would not help them upgrade. The staff is condescending. This used to be the best US Cellular store in the area. It no longer is. Stay away, or perhaps they will refuse to serve you too.
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September 2022 by Ellie McNealy
Closed before 8pm. It's Friday 9/09/22 7:35 pm
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December 2021 by Deloras Barwick
I’ve been having problems with my phone for a good while & decided it needed to be corrected. Visited US Cellular & was very fortunate to have Montana Harris assist me with my concerns. It took quite a while & I must say he was very knowledgeable & professional. It was possibly the best service I’ve seen at any company.
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December 2021 by R. Norene Brown
I came in to repair my LG Stylo 6, turns out. LG stopped making phones in April 2021!!!!!! Thankfully, Montana explained every detail of the new promotion that expires 8/17/21. His professionalism, determination, presentation & outstanding customer service brought me to my decision to take advance of the promotion. Even after the system crashed!! I'm glad that I did. This is the ONLY US CELLULAR STORE THAT I TRUST. Thank You, Montana?????
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March 2021 by Marty Jones
The service representative was very helpful and did exactly what we requested. There was no line at the store so we were in and out within 15 minutes.
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March 2021 by Samantha Roach
I didn’t deal with customer service but there hours online clearly say they are open until 8 PM. As I pull up at 7:10PM they are walking out the doors to close up shop. I drove 30 minutes after work for nothing. Hours online need to be modified. Make sure you call ahead to stores to check on hours. Lesson learned.
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March 2021 by Steve Futrell
Only two people working, didn't have the phone in stock and told me they I had to pay upfront, even though I am a US Cellular customer, and have been for years.
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December 2020 by Aida MManning
Annette was very helpful and nice.
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September 2020 by Deborah Hall
So...I call the US Cellular Customer Support line only to be on hold for over an hour...I call the Winterville Parkway location in Winterville, NC to ask if they can assist me in suspending a line. The gentleman (which was VERY polite) told me that tbey would be happy to assist me if I came in but they would just do the same thing I did....call Customer Service and WAIT!! I'm no Boo Boo the fool!! Why would I leave my house, drive to this location and wait???? Not adding up!!! Yes I said it "Ya'll suck"!!! You have the worst Customer Service EVER!!!
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August 2020 by Norma Heath
Hey, I am called to speak words of truth and they suck!
