Toney Ace Hardware is a trusted local store that is part of a global chain of over 5,000 owned and operated Ace stores. It is known for its friendly, community-focused approach, often referred to as "the Helpful Place," where personal service and quality products are prioritized. Customers appreciate the store's good selection considering its size, often finding items that larger chain stores do not carry, such as hard-to-find fasteners, nuts, and bolts. Prices are generally reasonable, and the store is seen as a reliable alternative to big box stores, with many customers choosing it as their first stop. The staff, including the store manager, are praised for their caring attitude and excellent customer service. Customers have shared positive experiences, noting attentive assistance, sharing personal product experiences, and helping with specific needs like key making. For example, when a key didn't work, the manager worked extensively to find a solution, demonstrating a commitment to quality service over just selling products. However, some reviews mention that staff members sometimes walk by without offering help, requiring customers to ask for assistance. Despite this, the overall impression is that Toney Ace Hardware offers a helpful, quality-driven shopping experience with knowledgeable staff dedicated to helping neighbors with their hardware needs.
