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November 2023 by Renee C.
If I could give no stars I would! I purchased a vehicle there the end of March to use for my non-profit dog rescue. The first seven months were fine and then one day I was driving it and just went over a simple manhole cover at 45mph and the front end started to fish tail and I had a scary moment trying to get control of the vehicle again. I took it to the garage just figuring it needed a repair. It is a used car so repairs are bound to come up. What I was not expecting was the garage to call me within 15 minutes of dropping it off to tell me that the whole underside of the vehicle is rusted out and they couldn't even repair it. They said the vehicle never should have passed inspection to be sold in the first place and that it is unsafe to drive. They suggested another garage locally to try so I made an appointment there for a couple days later and just didn't drive it. The second garage told me the same thing as the first place and even added that I should contact the DMV so they can deal with the inspection place that passed an unsafe car. They put their findings in writing: "Vehicle is not fit for the road. Should not have passed a state inspection Control arms are rusted through and subframe in the rear will need to be replaced at the same time. Do not recommend this vehicle to be driven until all of the rusty parts are replaced. Also 1 fuel tank strap has rusted off and the other is barely hanging on. Vehicle is very rusty and unsafe to drive." I drove to the dealership and spoke with Ben who had sold me the vehicle. He pulled it up on the computer and said "That's one of Phil's cars". I then spoke with Phil by phone (he was off that) and he was incredibly rude! He didn't care that he sold an unsafe vehicle. He said he would call me the next day when he was back in the office. He did call but not until 5:39pm. He said he told me that both himself and a third party inspection place checked out the vehicle and none of the things I was telling him were noted on the inspection. I asked how a vehicle could completely rust out in just 7 months and he said he didn't know. He said they weren't going to do anything for me. I spent $11K on a vehicle that never should have been sold in the first place and only lasted 7 months! BUYER BEWARE!!
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November 2023 by Gwendolyn D.
The entire experience was just amazing everyone was pleasant and pledger to deal with from shopping for my new car to buying it I would definitely buy another vehicle here at Carolina Auto credit just Awesome
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October 2023 by Alicia Thompson
We had an amazing experience with Carolina Auto credit. We got a great deal on a minivan. No pressure no hassle. Quick easy purchase process. They were able to answer all of our questions and even went out of their way to look it up if they weren't sure. I was very worried I'd be stuck with a car if it broke down right after buying since we paid cash straight out. They eased my mind with a great price on a power train warranty. We're extremely pleased with our purchase. Thank you Carolina Auto credit! We will definitely be sending business your way!
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September 2023 by Thomas Burton
Your not going to find a better dealership then this one. The sales staff as well as management work well with each other to bring a customer experience unmatched in a over crowded used vehicle industry. The time spent to bring in vehicles that have a history of maintenance and quality is what separates them from the rest. You get technically used vehicles in like new condition.
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August 2023 by Yvonne Emory
I spoke with Karen, explaining what I was looking for. She definitely wasn't interested in making a sale, as she told me if we have it, it'll be on our website and to go look at their website. She also acted like they were super special for having a website as if no other dealer had one. I don't tolerate rude, dismissive, condescending behavior like hers. Her NY attitude needs to go back to NY. Her name suits her well.
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August 2023 by Andy Andresen
Karen is amazing and efficient. Had an issue with my trade title and she sorted it out in minutes. Bought a quality CRV from them. Will be a repeat customer.
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July 2023 by Dr. Nathan Currie
This was an absolutely extraordinary experience from start to finish. Ben was an outstanding and knowledgeable sales consultant. Highly recommend for your transportation needs. Would definitely buy again.
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July 2023 by Darcia Bailey
I recently purchased a 2014 Lexus from here. Karen was amazing. She made everything very easy. I am very happy with my purchase from them. Absolutely recommended for getting a vehicle.
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July 2023 by Matthew Reardon
Just bought a vehicle here and Karen, Ben, and Christian at the sister store were TREMENDOUS! Christian will help you or yours if they're in a bind and in need of a vehicle and Karen with tag-teamer Ben will make sure your process is smooth, covered, smothered, and diced like your Waffle House hashbrowns! Seriously, they got my commercial deal through at a better rate than Capital Ford could. Thank you Karen and team!
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June 2023 by Alexandra Retzer
As someone who works in the auto sales industry I had a great experience at CAC with Ben in sales and Karen in finance. Very easy to work with and small, family dealership. Purchased my current project car in March (photo on left is the day I bought it and photo on right is from a few days ago!) and would do business again in the future. Thank you!
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June 2023 by Katie Black
I couldn’t have asked for a better experience with my first car purchase! Roger gave us a great suggestion for financing and we were able to get a great car for a fantastic price. Ben helped us wrap up all of the details and was very personable. They made what can be a very stressful process easy and pleasant. I will definitely send anyone looking for a car their way!
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June 2023 by Ken Jarvis
Ben and the team very over-the-top helpful. All of us were delighted with the outcome of our car shopping experience with CAC. I strongly recommend working with this crew. Great folks that worked hard to find us what we were looking for within our budget. When the time comes, this will be our first stop for another vehicle.I'm passing on Ben's contact information to friends and family. We're very grateful.
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June 2023 by Jennifer Gosha Daniels
Karen was fantastic to work with. She was knowledgeable, understanding, and worked her magic to get us into a new car. 10 out of 10 recommend!
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May 2023 by Chris Pritt
By far, the best car buying experience I have ever had. From the initial call to Roger after I found the car on an online site(BMW 335i). I arrived and worked with Ben. Ben proposed an extremely fair deal that I thought would be an insult to counter. I went to the bank and picked up the check. I spent maybe 10 minutes with the finance manager, Karen. She was fantastic and had a plate on my car within minutes. Everyone was just so easy to work with. The service has continued after the sale. Ben owns a similar car and has shared tons of experience and insight of the car and the aftermarket world for it. I rarely take the time to write reviews but this one was needed. Fantastic experience!
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April 2023 by R P.
** updated review: After a misunderstanding with Phil the Saturday before Easter, (where my son wasted over 2 1/2 hours on a round-trip there), he arrived back this morning and worked with Roger. They offered sincere apologies and treated my son quite well this morning, and I was really quite pleased with how everything worked out. For my son's first car-buying experience (when I could not even be there), they did a nice job and helped him through the process. I have to admit that everyone seemed very honest and forthright in their explanations and dealings, (unlike many other experiences I've had over multiple decades) and my son is a happy new car owner. Seems like the owners and people who work here truly want to treat people fairly and do good business. I am pleased to recommend them. - Dr.P-------------------------------Spoke with "Phil" several times this afternoon, he said he would wait till 3pm, so my son & friend drove all the way from Chapel Hill to buy a car you have listed, at FULL price. He arrived at 5 till ... He's circled and honked and knocked and we've called, but ALL ARE GONE!! What kind of customer service is THAT?!!! This was the one day he had available to find his car. VERY disappointed. complete waste of a two-hour round-trip.
