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October 2022 by Topaz G.
I recently transferred my scripts from Food Lion in Raleigh, to which I never had any problems or delays. Since moving to Youngsville my elderly in laws and their many scripts it would be much easier to do business at a local pharmacy. Boy was that a big mistake, they call and tell me my scripts are ready and once I arrive at the store they say they have none ready nor have I have any available for refill. This didnt happen just once but three times. So in an effort to get to the root of the problem I call my PC and ask them to send copies of my refills to CVS Youngsvile and their response was we did this back in July and it was to cover my scripts until December. So once again I go into CVS and explain the situation to the girl at the counter and she AGAIN says we have no scripts for you. By this time I have had enough and transferred my 5 scripts to Harris Teeter who filled my script in two days,and one of those days was them calling my PC to make sure they had all my scripts and they were available for refiles. CVS you could have done this, I am in the process of convincing my wife to transfer her parents scripts to Harris Teeter. They have about 15 scripts that Im sure Harris Teeter can fill for them. I also will not shop CVS ever again for anything
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July 2022 by Gwendolyn P.
People working in the pharmacy have been very rude to my husband and I both, whether it was in person or on the phone. Getting short and raising their voices to customers. Most recently, in the middle of my asking a question, she just left the line 15 minutes ago and never returned. Rude & Disrespectful employees!
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May 2022 by Angela Chabwera
Ordinarily they are very good. Unfortunately, I tested positive for COVID last week. After seeing my MD a couple days ago, I stopped by CVS to get a prescription that was called in for me. My MD had also instructed me to ask them for OTC bottle of Zyrtec. When I asked the young lady at the window for the Zyrtec, she told me that I would need to come inside & purchase it. I told her that I had COVID, and my Dr. told me to ask for it at the window. The young lady left the window and came back to tell me I had to wait 15 to 30 min and come back because they were busy or come in and get it. It would have only taken her an extra couple minutes to go get the bottle of Zyrtec. Same amount of time it took her to leave the window and come back to tell me to wait. She could have gone on and gotten the bottle of Zyrtec. Bad customer service.
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April 2022 by Greg A.
I really would like to give this pharmacy a zero stars. The level of incompetence in this pharmacy is beyond unbelievable. I really will try to avoid this place from now on. There has to be better options in the Youngsville area....has to be.
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April 2022 by Shirley N.
Every time I come here to pick up a prescription they tell you to come back like two or three hours later. When you're sick you don't feel like coming back you just want to get your prescription and go home. It never fails! They never have your prescription ready. If they have that many customers perhaps they should hire more people. I'm going to Walgreens from now on.
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January 2022 by Melanie S.
Was notified that I was to get my booster shot at this location got there found out that they sent to wrong person. After showing them my text/email they refused to give me the booster. Do not recommend this location
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November 2021 by Heidi Fermin Tavarez
It is not the first time that I receive terrible customer service in this pharmacy, from the manager to the employees treating you like garbage or as if they are giving me the medicines, could this happen with Latinos only? Will it be racism? This is the only CVS pharmacy I've ever used in this country with horrible customer service and lousy treatment! This only happens at the pharmacy.
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September 2021 by Corey W.
Zero Stars would be best. This pharmacy is horrible. In two years Of monthly prescriptions have not had one positive experience with them. Constantly new staff and each new staff member is worse than the last. Always rude, incredibly slow and constantly out of stock.
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July 2021 by Norman M.
I have been into this cvs many times and the people who work the front are great. They are friendly and very helpful. However the pharmacy staff are the worst I have ever encountered anywhere. I was looking for something on the vitamin isle and could not locate it. I asked the girl in the pharmacy where I might find it. She kept telling me it was on the vitamin isle. She repeated this to me again several times and my frustration grew. One of the other pharmacist noticed my frustration and told me that the product I was looking for was not sold over the counter. There have been a few other occasions where pharmacy staff was rude,short,etc. I am pretty laid back and never in a hurry, but I have had it with this location. I will shop the front but will never have a prescription filled there again.
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October 2020 by Mo Maria
SHERRY is nasty, cruel pharmacist who does not belong in her current position. I’m a registered nurse and my life is caring for sick and injured people. Here’s what SHERRY did today: Having just returned from major surgery out of state, my mother dropped off my pain medication prescription. She offered my insurance card and NC driver license as well because the medication is a controlled substance. SHERRY rudely told my mother she had to wait until Monday to verify the pr
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October 2020 by Marygrace W.
Interesting that there were many negative reviews. I have been using this pharmacy for years for family Rx's which are pretty regular, and although there was one exception on a very busy day where I felt the service was shockingly bad (even under stress the best rise to the occasion), I have otherwise always experienced great service here. Someone in the reviews before mine, said they refused him service because they said he had no insurance even though he did. I am wondering if he misunderstood. Are you sure they were not saying there was no Insurance on record at that store? If that happened to me, I would show them my Insurance card or give them the insurance information or ask them to call the other CVS so they can get the information. It is really odd that they would turn you away and not try to get the information from you. If that happened exactly as you said, I am stunned that that happened.
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July 2020 by Heather B.
We've stopped in this location a handful of times, always had a decent shopping experience. The store is a bit smaller than some of the other local CVS locations, but clean and neat. Parking lot has plenty of spaces and this store is located right off of Capital Blvd. Employees have been friendly when I've gone in. I did have an issue with a prescription once, so I continue to visit the Roosevelt CVS by the seminary as they know me and there's never been an issue there. This location is good for a last minute item, quick convenience store purchase. I ran in to grab bug spray a few weeks ago, prices were a bit high but I have always felt CVS tends to gouge customers on prices, compared to Walgreens or Dollar General.
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July 2020 by Maxwell S.
I have to agree with the past statements made regarding the pharmacy. Most recently I went there to go get a prescription for my wife, and was advised by the pharmacist assistant that I had no insurance. I advised her that I've been a client of CVS for years and in the past there has been no issues regarding my insurance. Yet she insisted that I had no insurance.The pharmacist behind the deck was listening to the entire conversation and took no action whatsoever. And every time I looked at him he would be looking down at whatever he was doing or pretending to do something. I would strongly suggest but not using the CVS location if indeed you're looking for a pharmacy. If you want to get frustrated annoyed and this is the place to go to. Just an FYI I took the same prescription and went down to the CVS pharmacy in downtown Wake Forest. They were extremely helpful and very apologetic for the other pharmacists lack of attention and cooperation and professionalism. If you want to be treated correctly go to the cvs pharmacy in downtown wake Forest.
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April 2020 by Michael G.
the wait is long and sometimes there are a few rude people in the parm tech area and they cut you off when you speaking and they do not go out of their way to reach my doctors.......... like walgreens will i will be switchng back to walgreens even if im going to pay more they do have an unpleaseant additude when speaking with clients like me terrible even this morning while im writing this review........sad but true
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January 2020 by Sharon O.
My husband was just at the pharmacy. The Pharmacist was on the phone. He didn't acknowledge the customer in front of my husband. She left after waiting. My husband standing in front of the Pharmacist. He stayed on the phone again not acknowledging him. My husband had a clerk come up to him and he explained what he needed. She didn't take the time to listen and ignored him. He left disgusted and won't be back there again. CVS, you lost a customer.
