-
January 2024 by Ryan Idyle
They did great by my outlaw.
-
January 2024 by Peggy Bowen
From start to finish, reception to physician, the care and treatment is outstanding!
-
January 2024 by Bill C
We took our elderly dog to Heartwood Animal Hospital for her yearly checkup. We wanted a place closer to home and more personable which the visit was just that and more! Dr Sheppard was awesome, attentive and friendly. The tech was awesome also! Both were what we've been looking for and we are so happy we took her there!!!
-
January 2024 by Micheala Wood
We started going to Heartwood two years ago and I’ve had the best experience every time we’ve been. Anytime we have needed something for our three dogs they have been able to provide our dogs care very quickly and effectively. Each visit the staff has been friendly and very accommodating when I have had to bring my children. The two veterinarians that we have seen have always been very thorough in explaining the tests/procedures that needed to be done as well as the at home care instructions. By far the best vet office around!
-
January 2024 by Connie Carlyle
Good place with great doctors and technicians.
-
January 2024 by Megan Wilson
Dr. Murray and his team were more than amazing when dealing with an eye injury of my pug. They got us in right away, were very empathetic, and took care of our baby as their own. Thank you for offering support and encouragement during a difficult situation.
-
January 2024 by Brittany Doll
Brought my sick cat to this practice, after almost a month, 3 blood panels, and a couple medications later we still didn't have answers as my cat continued to decline. Was told my cat wasn't that sick because a vet tech has a cat with similar issues who looks much worse than mine. Took him to a vet who actually cares and within 3 mins of a blood panel we had a positive feline leukemia test. A very simple basic test that Heartwood couldn't be bothered to do. My cat suffered for the last month of his life because they just want your money. Do not bring your animals here.
-
December 2023 by Leroy Damettachi
We are new to the area and boarded our 2 cats during the move process. Heartwood is an excellent establishment, very professional and very nice staff.
-
November 2023 by Henrik Rasmussen
Friendly, professional.
-
November 2023 by Adam Diaz
Excellent Vet. We love the staff who is always patient with our pet.
-
October 2023 by Braxton Overby
Friday I arrived home to a very sick kitty. I had taken a pet to Heartwood in the past so I thought I'd carry her there. We arrived at opening and was seen without little waiting. Dr Murray attended to my kitty with a caring and professional demeanor and I felt reassured the entire time. He concluded that the cat need surgery immediately so he rescheduled his day and performed the required treatment. The cat came through the surgery well and came home by 1pm. Dr. Murray and the staff are fantastic, professional, caring and wonderful. Too bad I can't pass as a cat next time I'm sick.
-
October 2023 by Sarah Pridgen
I am so disappointed in our treatment. After calling and letting them know I was worried because there was a significant amount of blood in our kittens stool they told me they were very concerned and the cat should see a vet but unfortunately they had no appointments. So you are ‘very concerned’ but don’t have time for her. They told us to go to the emergency vet. This is NOT the place for our very large furbaby family. You’d think they would open up an appointment for a client that brings 4 dogs and a cat to their practice.
-
August 2023 by Judy Bryan
This was such a wonderful experience for Murphy. They were gracious enough to fit us in today. I've never been to a vet that is so caring as Heartwood. Dr Sheppard and Taylor were just wonderful. Thank You from the bottom of my heartm
-
July 2023 by Heather Michelle
Just wanted to first say big, huge awesome thank you again for helping us with our lil furr baby!! Secondly, I wanted to point out how very much Dr. Murray has grown as a veterinarian. Not only in his awesome skills as a vet but in his all-around table side manner!!! Good job!!! Thank you for being caring and understanding! Also for going the extra mile to make sure our lil guy is gonna be sooo much better! We will drive the 45 any time because it's definitely worth it!
-
June 2023 by Shelly
I recently had the pleasure of visiting Heartwood Animal Hospital for my fur-baby's first veterinary appointment, and I must say that the experience surpassed my expectations in every way. From the moment I reached out to schedule the appointment to the moment I left the facility, the entire staff exhibited a remarkable level of professionalism, compassion, and expertise.When I initially contacted Heartwood Animal Hospital via email, I received a prompt and friendly response from Amy. Her eagerness to assist and her willingness to accommodate my scheduling preferences instantly put me at ease. She patiently addressed all my concerns and answered numerous questions, demonstrating a deep understanding of the importance of providing comprehensive information to a first-time dog mom like myself.Upon entering the facility for the first time, I was immediately greeted by cheerful staff, Kimberly and Amy, who exuded warmth and genuine care. The facility itself was visibly clean and well-maintained, giving me confidence that my baby would be receiving top-notch care.However, what truly impressed me was the level of consideration and empathy shown towards my pet's anxiety. Recognizing my baby's fear, the staff kindly offered us the option to wait in a separate area, away from the waiting room. This small gesture made a significant difference and allowed my dog to feel more secure and calm.During the appointment, both the staff and Dr. Sheppard exhibited exceptional professionalism and expertise. They handled my pet with great care, ensuring her comfort and well-being throughout the entire examination. Dr. Sheppard's approach was both gentle and thorough, and she took the time to explain each step of the process, addressing any concerns I had along the way.As a first-time dog mom, I greatly appreciated the wealth of information and guidance provided by Dr. Sheppard and her team. They patiently answered all my questions and offered valuable advice on various aspects of my pet's health, including diet, exercise, and preventive care. Their willingness to educate me demonstrated a genuine commitment to ensuring my pet's long-term well-being.Overall, my experience at Heartwood Animal Hospital was nothing short of exceptional. From the friendly and attentive reception to the knowledgeable and caring staff, every aspect of the visit left a positive impression. I feel fortunate to have found a veterinary practice that goes above and beyond to provide exceptional care and support to both pets and their owners. I highly recommend Heartwood Animal Hospital to any pet owner seeking a place where their furry family members will receive top-quality care and compassion.
