Truist is a bank located in Zebulon that is currently adjusting its services to ensure the health and safety of clients and staff. This includes offering teller services through drive-thru lanes only, requiring in-person visits by appointment, and implementing enhanced sanitization measures at some branches. Despite being one of the larger banks in the area, customers have found the bank to be disorganized and understaffed, particularly during busy times like payday Fridays. Reviews highlight the friendly and patient staff, with one teller receiving praise for her exceptional service while managing a long line of customers. However, some customers have noted challenges with long wait times and limited staff availability, leading to concerns about the bank's ability to handle high foot traffic effectively. Overall, while the staff is recognized for their friendliness, the bank faces difficulties in service efficiency during peak times.
Disorganized and understaffed for a payday Friday... overheard the drive-through teller say to the only teller at the walk up that they had no change.This is a small town bank and it is not my favorite one to go to.
December 2022
BB&T was purchased by Truist. I first opened my account was in 2020. Truist has been a great bank.
July 2021
Nothing but good experiences at this BB&T. Attentive and courteous staff, prompt service.
