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November 2023 by Austin McDaniel
Been going here for 3 years and it has been a poor experience the entire time. Lack of experienced staff has resulted some poor experiences. Today my wife went in for an appointment at 1:30 that has been scheduled for over a year, that she received 2 confirmation texts about, and she shows up and they tell her they have her down for 2:30 and ask if she wants to reschedule.Edit: Updated to 3 stars as the regional manager reached out to me and promised better experience in the future. Great customer retention. I will continue to update my review as my experience changes.
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November 2023 by Tana Bjorgen
Today was my first visit to Aspen Dental. Today was a great experience with Alexa she was absolutely amazing.Everyone I talked with explained things to me in a way I could understand, and treated me with compassion and dignity.We came up with a dental plan that makes sense. They treated me like a human being.Thank you to the team at Aspen Dental for taking such good care of me today.
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November 2023 by David W
I've used Aspen Dental (both Bismarck and Minot) for a few years now and have always been happy with my cleanings and treatment by the staff. Today my disabled son had his first appointment but wouldn't cooperate after the visual inspection of his teeth. While Aspen wasn't able to do the cleaning, they did refer me to a pediatric dentist who could and refunded me the ENTIRE amount of my visit even though they had done the visual examination. While my son may not be going to Aspen for his appointments, I intend on continuing to use Aspen for my dental care and would recommend them.
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November 2023 by Tiny Terry
I understand that dentists need to do what they think is correct. But when a patient is dead set on doing something with their own mouth and they know how it’ll end for them. And then being ignored and then trying to get fitted with a “service plan” that’s almost 15k for stuff they didn’t want us quite ridiculous. I had really high hopes but it just didn’t work out for me.
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November 2023 by Cecilia Trout
It was amazing. The people were so quick to give me my dental plan. I have worn the most hideous dentures for a little over 7yrs now. They were all out of proportion and had the world's smallest teeth. But with their great staff I am positive that my new dentures will look amazing
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October 2023 by Dana Zeller
He loved his experience here better then another highly rated place in town. Ever since we've switched the kids have been much happier with their services. It's quicker they fixed my tooth just right even match the color the other place left it lumpy and didn't match the color it was awful I hated smiling now I love it. Both kids are much happier satisfied and confident again. Thank you thank you thank you they love the staff too
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September 2023 by Theresa Roth
If I could I would give them a minus 5 on service and their guarantee! My husband bought a set of dentures at Aspen Dental that started falling apart within 6 weeks! When he asked for his money back on the teeth within the 90 day limit. They were having "computer problems". They continued to have computer problems for quite a while! Every time he called to try and get his refund there was computer problems. Now today when he called to see if he was getting his refund guess what? He didn't file his claim with in the 90 days. Imagine that! Well he did file his claim when the teeth started falling 3 different times out of the denture. They lie about a money back guarantee! Don't trust anyone that won't stand behind their products! IWe will never go back to them. And I am recommending to all our friends and family do not go there. They could have honoured their guarantee but they choose not to.
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August 2023 by Jonique Dietzen
Amazing service with same day denture repair. They billed my insurance with no problems. No other place has ever been able to complete a denture repair on the same day so I am impressed.
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August 2023 by Lexie P
Horrible experience! I had to reschedule my appointment because I got sick. The appointment was for an exam, cleaning, and checkup on a tooth that has been giving me problems. I rescheduled for a week later. I only got X-rays done on the tooth that was giving me problems I thought that was strange. Then the dentist came in she tapped on the tooth and said “Yep you need a root canal and a crown. Any questions about that if not you can be on your way” (in a very rude tone of voice) Then I asked about my exam and cleaning she said “when patents cancel we don’t do their cleaning and exam on their new appointment. Any other questions?” I was shocked. She also tried to tell me I had around 7 cavities I know for a fact that isn’t true. Definitely do not recommend going to aspen dental!Also my oral surgeon suggested I get an antibiotic prescribed before I had my tooth removed and I had to call back multiple times and still don’t know if they will prescribe me one… Messed up!
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June 2023 by Katelynn Spencer
My first problem with this place and their policies is since when did we discriminate based on age ? Xrays r free for 21+ meanwhile I am a 20th at old adult who’s a paying customer but I don’t qualify because I was not born one year sooner ? Weird but besides that the actual appointment itself was super amazing sort of the tech taking my X-rays was a sweetheart and deserves a raise she helped take my nose ring out and helped put it back in even tho that’s not her job and she made me feel super comfortable when I was crying my face off. The second person that made this experience better was the front desk lady I think her name might be Madison she was very kind and helpful and gave me all the proper info. My issue with this place is they r scammers they told me a 20 year old female that I had 13 cavities and it was going to cost over 3k to fix my mouth they had me thinking I was going to need dentures in a year or two. I then went to a REAL dentist in minot and she showed me I have deep gun pockets and not all of them were cavities in total I had 3 actual cavities that needed filling not 13. I would rate this higher if it wasn’t for their ethics. Awesome staff tho !!!
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June 2023 by Aidan & Jaden
Very polite. Good customer service, punctual, quick in and out. They made my six year old feel comfortable unfortunately I have to go to a pediatrician dentist... would have loved to give them my business. I am very grateful for the savings plan for those without insurance.
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June 2023 by A P
Horrible experience! I had to reschedule my appointment because I got sick. The appointment was for an exam, cleaning, and checkup on a tooth that has been giving me problems. I rescheduled for a week later. I only got X-rays done on the tooth that was giving me problems I thought that was strange. Then the dentist came in she tapped on the tooth and said “Yep you need a root canal and a crown. Any questions about that if not you can be on your way” (in a very rude tone of voice) Then I asked about my exam and cleaning she said “when patents cancel we don’t do their cleaning and exam on their new appointment. Any other questions?” I was shocked. She also tried to tell me I had around 7 cavities I know for a fact that isn’t true. Definitely do not recommend going to aspen dental!
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May 2023 by Heather K.
I would give 0 stars if I could! This place is a joke, we prepaid for services and have been waiting over 6 months for them to fix what they messed up! They don't return calls or messages and they have new employees every time we call! They scheduled our appointment at 8am and sent a confirmation text for 8 but when we arrived they said our appointment was at 7:30 and coulent see her?! I complained to the office manager and she just said "oh..yeah that happens sometimes" not giving a s*** we had to wait another 4 mnths to get in when she had a rotten tooth in her mouth! We ended up in the er because her infected tooth made her sick ! When we finally got in thwy did a crap job filling half the tooth they removed and the filling fell out a day later! And here we are 5 months later still waiting for them to fix her tooth that insurlance and I paid over 300 to fix! We call and they say they can't schedule because their internet is down and will call us back? no call so i call back and they have no record of me calling! My lawyer is building a case against them as we speak! my 16 year old is miserable !
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April 2023 by glenn carpenter
Excellent service. I had decades old crowns which were failing. They did 4 at a time very well.
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April 2023 by BARB HOLLY
I Love Aspen Dental ! All the staff are so friendly and very professional, I always leave there with a smile on my face ! ? Thanks again Aspen Dental for making going to" the dentist" A pleasurable experience!
