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August 2023 by Nola Radermacher
Absolute disaster!!! Packages were to be delivered last week, they showed up after the office hours. After checking tracking, they would be delivered the following business day. Ok Great! Not even close.. nothing Monday, nothing Tuesday and nothing Wednesday! Mind you the packages are in town but they are not delivering them. Multiple calls to customer service by many others trying to locate the package for an event, I would drive to get them but I was told I would get a call and nothing. Product did not get to us on time and new delivery notification says its going to be delivered Thursday, which at the time of this review the packages still haven't showed up. Unacceptable.
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June 2023 by Kimberly Stevens (Kim)
The gentleman behind the counter was very helpful
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June 2023 by Michael Peck
Spoke with a customer service representative and they were able to connect me to the shipping facility and spoke with a representative there and was able to get info I needed for my package and was able to give them suggestions on how to make it better for the customer. Pleased with what I got out of this customer service center. Thanks for your help and understanding.
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May 2023 by Robert Millman
Customer service is the worst. I have four monthly packages delivered and every month the lazy driver throws them at my house or tosses them breaking the container open and making a mess for me. The worst part is they’re on camera doing it each time. Called fed ex and they said it was on the vendor. I’d go to ups or usps or speedy delivery before fed ex if i were you. Iam trying to get my vendor to switch delivery companies for their contracts.
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December 2022 by Liza Jo Rasmussen
Wow! What an experience we had here. Fed Ex dropped off a Blackstone grill at our house in a badly damaged box. We got a return slip from the supplier and was going to drop it off at the Fed Ex location. My husband hauled the 80lb box to Fed Ex and right away they attacked him saying we can’t accept this package and he’s like you guys dropped it off at our house like this. They wouldn’t let him borrow some tape to patch it up a little it. They insisted we buy their tape and do it. So we bought the $2.50 tape and patched it up. Then a lady named Gail came and asked for my tape and purposely used all of the tape on purpose to get some kind of triggered response from us and then loudly threw it in the garbage. I really feel bad for this lady to be in her 50s and still have little baby tantrums. I really hope she finds the peace she needs instead of taking it out on people. One heck of a crew they have at Fed Ex.
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November 2022 by Sir_Chaos
Walked in and the old hag at the desk sounded annoyed before I even walked up. She tore into me about my box and was talking like I should know exactly how my box should be taped up and presented. While pointing out everything wrong with my box she even ripped my shipping paper that I had taped to my box. Now I have to find somewhere to print a new one and find a new box that fits her standards. If I didn’t need to urgently return my package I would never even think of stepping foot in that building again
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August 2022 by elzie hall
These sorry motherf#%^*!s can’t secure their delivery by taking a couple more steps and putting my package at least ON the porch? Left my package on the walkway leaned against the steps! I come home and my brand new motorcycle tire just sitting there on the walkway where anyone could walk off with it! Delivery personnel seem lazy and careless. The FedEx company (at least in Bismarck, North Dakota) are just as pathetic for not fixing these issues! I’ve never seen a company have so many one ⭐️ reviews. But I personally understand why now!
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July 2022 by Hope Landsberger
My account states to LEAVE my packages at my door, they can’t even do that SIMPLE task. How can they not follow directions. This is pathetic I HATE fedex with a passion I have nothing but issues with them.
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July 2022 by Fletcher Souza
Serviceable expedited delivery, not bad.Tips for using FedEx.ALWAYS over protect your product. You do not have enough packing material stuffed in there. I don't care how much you used, you need more.If you value the item you better buy the insurance.CONSIDERING EMPLOYMENT? TLDR;Actually not a bad job If you can handle high pressure! FedEx corporate really seemed to care about their employees.Full disclosure: Worked for FedEx until 5 years ago. I'm sure quite a bit has changed. This is purely anecdotal.After being employed for 4 years I was let go, The reasons were fair. I was not a good fit.That said, at the time, FedEx really did treat their employees like gold. Good pay with great comprehensive and affordable benefits of all types. Lots of opportunity for training and advancement. Paid attention to employee wants needs and opinions. Plenty of perks, contests and cool opportunities. If you're good under stress, physically in shape and have a good memory, this is definitely a great career opportunity.Inside scoop from my time there.Employees: like all jobs I suppose.Some took great pride in the job and took pains to be careful with the condition product arrived to your door in. Genuinely impressiveSome would physically throw it into the truck before heading out for delivery. Absolutely zero regard given to warning stickers, tape or labels.Also genuinely impressive =Site Management: As fair and understanding as could be expected while still caring about statistics. Health and safety minded. Professional. Went out of their way to attempt to assist myself and other drivers. No complaints while employed.After my termination: I personally found management surprisingly vindictive after the fact. Good chance they just didn't like me. *Shrug*
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July 2022 by Angel Perez
Got a package to send that had plenty of bubble wrap inside and couldn't fit anymore . Was told it wasn't enough and would refuse to accept the package even though it was properly packed . The lady said "I'm refusing to accept a package from you " . As soon as she saw me she came up to me and opened the box to check the contents and just flat out refused and would call other fedex center to deny my package . Ummm I have a return label with fedex name on it . Horrible customer service . Didn't even offer a solution or anything just deny me service
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May 2022 by Bill Wildfang
They did a good job getting my package to me in a timely manner
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March 2022 by Ania Diaz
They not only would not hold a package for me to pick up at a later time. I left instructions to have it delivered at a later time. Their drivers don't listen to directions. Called customer service to ask why they were shipping my package back to the sender and a very rude person hung up the phone. This horrible place cost me a $200 computer monitor. Poor customer service too. I rather ship with the USPS than give this company another penny. I hope this review helps others not make the same mistake I made. 1 star ???? Because no stars is not an option.
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January 2022 by Elizabeth Arndt
I had packages to was supposed to be delivered and it was stated that I was never home which both days I was and they never left a door tags. Make sure they are at the right address.
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January 2022 by Markus Fitterer
Sick and tired of my delivery guy leaving my packages In wide open space on my front deckDoes not come up and put them closer to the house or front door I have reported him 3 times alreadyfrom Bismarck North Dakota
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January 2022 by Lo
Fedx Driver dropping packages off by ditch instead of by door. Incredibly frustrating to find your packages discarded as garbage...
