Furniture Row is a large retail business that offers a wide selection of home furnishings, mattresses, and linens, all in one convenient location. The store features popular styles made from high-quality materials, making it easier for customers to browse and find lasting pieces. Many customers appreciate the helpful and friendly staff, with several reviews highlighting specific employees who provided excellent service. For example, staff members like Josh, Andrew, and Brittany were praised for their helpfulness, answering questions, and making the shopping experience stress-free. Customers also value the store's good warranty policies and quick resolution of issues, such as replacing damaged or problematic furniture without extra cost.
However, not all feedback is positive. Some customers have expressed disappointment with the quality of certain products, especially a $2500 couch that fell apart quickly and was made with cheap materials like particle board, glue, and staples. One customer advised others to save money by shopping at nearby stores with better return policies. Despite this, many customers have had positive experiences, especially with flexible financing options like the six-year no-interest plan and the ability to customize furniture pieces. Overall, Furniture Row is known for its wide selection, helpful staff, and good warranties, but potential buyers should consider product quality and warranty details carefully.
I like that the representatives came and asked if I needed help in each section of the store.. Got my chairs ordered right away. The process was easy.
September 2026
The help we received from Andrew F. the Manager was exceptional! He went above and beyond to make us happy. By far the best experience we’ve ever had shopping for and purchasing our furniture (we’re in our 50’s). Wow! Don’t lose this man, what an asset.
September 2026
We found exactly what we were looking for. Greg provided us outstanding service. Buying process went very smoothly! Thanks again!
