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December 2023 by Mariah Martin
I absolutely love Victoria secret but no offense when some approaches a person nice and gets rude attitude back is seriously wrong. When I was there getting things for Christmas I had a trainee that was a nervous wreck and the girl who was training the girl just walked away from here knowing there was a long line and people who were getting upset. The trainee forgot to take off the magnetized alarm pieces on both of my bras I got. the careless girl training the trainee didn’t even noticed nor did she care. The girl was very rude when I asked her to help me find a bra she rolled her eyes at me and said it’s literally the same size I just got you. I don’t care what anyone says before Covid hit Victoria secret had there business going amazing the second Covid hit everything went down hill. Not impressed ?
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September 2023 by K T
Nobody is ever wanting to genuinely help or answer questions. One of the last times I visited I was trying to ask somebody a question, but the few employees were just complaining loudly about how they weren’t meeting their bra sales goal and blamed it on the customers and not their poor attitudes. Then when I finally found someone to ask she kept walking away from me even while she was answering my question. 0 eye contact not even a smile. I’ve been here multiple times and it’s always the same… I just stick to online now.
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November 2022 by Melissa Baker
I went into today to just ask a question about a bra I had bought and it broke if they repaired it even if I had to pay. The young girl didn’t know so she asked the gal next to her and she was so rude to me I guess I was a big inconvenience for her . So the nice girl called the manager up and asked her. And the manager said no we don’t repair stuff and she wasn’t very friendly either. I felt like today I went in as a customer and I was just big inconvenience to these employees who are supposed to be there to help. I have never been treated bad there. But sad to say I will not be back and I’m stuck with a bra that I paid good money for wore few times and is broken that does me no good. Not good quality of clothing and very rude employees.
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November 2022 by Mike Crenshaw
Terrible customer service. Three employees saw us waiting to check out at the only cash register and continued to chat while we waited. We were in a hurry and they didn’t even apologize for inconveniencing us. Very unprofessional.
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November 2022 by Christopher Peacock
Excellent service. They had a great variety of sizes available on hand as well
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July 2022 by Garrett Hrupek
Great place to go with your significant other ;)
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May 2022 by Dom Sneed
Very clean and smells amazing too!Was helped and welcomed right away and they even found our bra sizes perfectly and helped order a few aswell!
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April 2022 by Madison Hampsten
Today at the Victoria Secret location in Bismarck, ND I had the worst customer service experience. I came in to get measured and purchase new bras. I wondered about for about 10 minutes saw at least 3 employees who were talking to each other and their friends (about drinking the night before), waiting for one of them to talk to me. None of them ever did, one however looked me up and down judgingly. I eventually picked out my own items and walked to the back to pay, where I waited 6 minutes for anyone to come back there, even after I made eye contact with a girl talking with her friends. I’m appalled by the complete lack of customer service, especially when I’ve never had anything less than excellent at a Victoria Secret. I will never shop at this location again.
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March 2022 by elzie hall
Love this place! Nice products and friendly helpful staff. Prices are not bad at all. I never disappoint my ole lady when I shop at Victoria Secrets & Pink. Neither one of us are disappointed ?
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January 2022 by Melinda Nichols
I love the perfumes & lotions but not much of a variety of sizes as far as clothing goes, I myself wouldn't wear the underwear & bras but I do like the sweatpants & shirts but alas there are none in my size.
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January 2022 by Olivia Tomanek
Great place with a lot to choose from and friendly workers
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October 2021 by Amy Hosie
I’m sad Justine doesn’t work there anymore. Now it’s some unhelpful people I don’t want to shop around. That’s usually how it goes the lazy cows that don’t do anything make the most noise but can’t even size people or ask if you need help. But they sell grandmas Pink clothes lol omg
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September 2021 by Audra Tyler
One of the gals in this store is FANTASTIC! She helped me explore tons of different options and I felt very comfortable asking any questions I had. When I went to try items on, she even helped my hubby pick out a surprise gift for me! Definitely go to this VS!
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August 2021 by katie Heilman
Went it and asked to get sized so I could get the right fitting bra and Collete said “you can just go try them on” isn’t it their job to size you and help you find the correct size? Would give 0 stars.
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July 2021 by Jo Lynn Newton
Megan was super helpful and friendly. Bummed dressing rooms closed but can return purchase. Sale was great!
