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June 2023 by Jenna J.
This post office is filthy, under staffed, and the staff they do have is dismissive, rude, and unhelpful. Save yourself the headache and drive 10 more mins to a different location, unless you feel like waiting in line for 15 for very poor customer service.
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May 2023 by Donyiel C.
Great customer service here! I know post offices don't have the best reputation for providing customer support but not here. I was here recently for the first time to do a return. The employee I interacted with was helpful and courteous. She was the only one here! Kudos to her! My only "issue" here was coming out of the parking lot. Be careful. It's a very busy area!
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December 2022 by H B.
Definitely the worst. I am a senior citizen and received a notice of attempted delivery. Went to my post office and "employee" said i had to call another office. No results. Called the main 800 number and finally got a helpful employee. He said there were 2 attempted notices (never received the 2nd one) and system shows it was returned to sender. The original employee at the post office could have easily checked the computer system , but for whatever reason chose not to.
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October 2022 by Christian C.
Very possibly the worst post office in America. A truly special combination of incompetence and indifference.
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July 2022 by Kiara R.
I went in today July 7,2022 10:29am per the receipt. If I could do 9 stars I would. I was in the area and needed to drop off packages. The parking is only for about 8 cars. The worker that "helped" was wearing a red curly wig. Rude. No good morning. No nothing. She didn't even say the " does this have fragile etc " line that they are suppose to ask and if. It they get in trouble. Nothing not a word was said. Rude. My boxes clearly said they were fragile and she in front of me dropped them on the scale. Very annoying. The other worker was a male. Stank face. Then came outside to his car (I was parked next to it. I didn't even know it was his. No it wasn't hit. Nothing but when I came out the building I did sit in my car handling emails for a few mins. I don't know if he thought I had done something to his old car or what) . Never ever again. I don't know if this helps. But the receipt has clerk 7 as the person that "helped" me. Ufn: 238483-0901 First and only time. Rude. If ya don't like your job get a new one. But don't be rude to people just because you're having a bad day. Treat others How you wanna be treated !!!
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June 2022 by Kathleen P.
Every time I visit this place I always get the snarkiest workers-always unprofessional! Or are they all like that in this location?! I dropped off a package here and somehow got lost! I also came to claim a package since that's what the tracking said, but the worker said it's nowhere to be found and to file a claim. She also screamed at me. The first claim I did amounted to nothing. So Im just gonna consider 2k worth of item gone!
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March 2022 by Aurora N.
Sometimes you can't always rely on the reviews of others because you never know how they might have been feeling at the time of their experience. Of course that is to say, there are many out there that are biased and well, 'other' if you are catching my drift. However, if I didn't have the need to go into the building myself for a my own brand of, well business, I probably would not have witnessed that yeah, this place is down right distasteful and deplorable.Let us begin with the entrance. It is your typical building from the outside, obviously nothing has changed in it's structure since quite possibly the 70s. So even the smells from that time have permeated, impregnated, and made an entire civilization within the structure. The smell alone just walking in was foul enough to make me want to lose my lunch and flee -never to return- however, I had not had business, I would've. I don't know how the employees stand to work in there but, let's give them a round of applause for having the courage to work in a building where the stench matches their attitude as well as Grover goes with his trash can.If the smell isn't enough, the inside of the building will transport you to a time that clearly, has not aged well. At all. Everything in that building is way past outdated. It is already 2022; the Post Office has been around for how long? You can 'update' some of your equipment but not the entirety of a building? I know hipsters love vintage but even they have limits. Everything inside looks as though it has seen better days. (I hope that this will be the first and last time I ever visit this location. Thank Hecate I am moving!)As with the outdated decor that is more yellowed and dilapidated than a homeless crackhead's teeth, I will have to say that the staff themselves were not any better. To begin with, you have a young lady standing behind the counter and you can't tell if she is on the clock, on break, going home...just what are you doing? And let us not forget the lack of a mask! While her other coworkers are clearly sporting a facial cover, this young lady, appears to think themselves too good for a mask. (As it turned out, she was leaving to go home. But standing around behind the desk just makes you appear lazy and unmotivated. Don't do that especially when there is a line of people waiting to be serviced.)Now let me bring your attention to the STAR (and I mean that with the heaviest form of sarcasm as text will allow): The STAR of the show! He has got to be the most unenthused, unmotivated, unhappy employee I have come to witness in my short adult life. Just seeing the lack of emotion, save for displeasure, on his face was enough to make even my internal happy vial evaporate; to make my sweet strawberry milk imported from Japan go sour; to leave my favorite Orchid to wilt. He...was not a happy man. There was zero life in his voice. It was all one tone, unless he was using his voice snap at someone or tell them that they were putting something in the wrong place. He clearly is miserable working there.I have worked in the CS industry for not very long, 10 years give or take and in that short decade I have come to find what makes customers tick and what makes them lose patience. Yes, we who work in this industry take on a lot, it can feel like a burden but not every customer comes into a business having had a bad day. In many the situation, it is the worker that sends their aura to darken and mood to spoil.If you find that you do not enjoy your job, then find one that you will enjoy. Benefits or not, your piss poor attitude is not an excuse. When you're irritated, customers will be irritated. It's plain and simple. No one should have to walk into a building and have their mood change on the drop of a dime. No one. It's not fair to the guest. You took it upon yourself to take on a job. You can leave it at any time. Guests don't have a choice when it comes to where they pick up their mail. They just don't! And not many of them read
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August 2021 by Sharmane G.
This post office is in the best location! There is no obvious sign outside the establishment, so if you drive 25 mph on the busy curved road leading to the building you will definitely miss it. Also if you feel like doing nothing that day and are feeling a little masochistic, feel free to drop in and say "Hi" to the postal workers here who will likely ask you condescending questions and bark at how you packaged your item. So not only is this in an obvious location, the workers are an absolute joy to see first thing in the morning when you just want to run some errands. Sometimes when I am not down on myself enough, I will just come in and hope someone will speak to me in a patronizing tone for no reason at all. Ah, reminds me of my toxic ex-manager...
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August 2021 by Chris R.
Incompetence as only the USPS can do it.Set up 2 passport submission appointments for this location several weeks ago.Got a reminder via email yesterday.Got to the location and was told they no longer did passports there. The guy behind the counter said it had "been a while," but somehow still had my name on the list of people who "should have been called to cancel." No, they didn't.Shoddy, shoddy service. No wonder other services are taking your customers. Pure incompetence.
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April 2021 by Charles G.
Always get your pre-paid packages scanned and get a receipt for it, don't drop it off. I made the mistake of dropping a pre-paid package off ( I had dropped several w/o incident) and it was never scanned, nor did it ever arrive at it's destination. I spoke to a "Manager" who promptly fed me a line that he tells every customer w/o actually checking to see if my package was somewhere in the back, he said that all packages leave the facility nightly and that nothing stays behind. Needless to say, my package was stolen or lost.
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March 2021 by Aleya S.
I have been here many times and I always have the worst experience every time I visit. The workers are extremely rude and are constantly making unnecessary snarky comments. I have never left a bad review but the customer service is out of hand.
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October 2020 by Marie Z.
I've never met a more unhappy and disgruntled group of people at any USPS location including 8 different states.Line of people inside the first door to the post office but not the second door--due to social distancing. The second it hit 5:00pm postal worker told the other people to come back tomorrow.I was lucky that I was on the correct side of the door.
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September 2020 by Dan R.
Worst service I've ever received at a post office and that bar is set pretty low. Go anywhere else but here. No parking, long wait and Lenita was plain RUDE
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July 2020 by Yi C.
I HATE this damn post office . Scheduled my passport appointment online and got a confirmation online through email. All set and ready to go and cleared my schedule for this for next day. I arrive early as stated on their website and they tell me they cancelled my appt cause my mail box was full when they called. I was like WTF !!!! Since I didn't pick up they cancelled it although it was already confirmed online. These f@#king jackasses. You wonder why Usps is going down and in so much debt becauze of s*** like this they do. The people who work there look so damn miserable. Wasted my time and took off work for this s*****
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March 2020 by Carol J.
I truly want to like this PO at 20901 because it's been my home PO x 30 years. I agree with many of the previous comments. My comments are about the actual mail delivery. All of our good mail carriers were reassigned either to the other side of Lanark Way or to the NW corner of Four Corners. For the past 3-4 years, we have not had a dedicated mail carrier. It changes weekly or daily who delivers our mail. This translates to a lot of mistakes. I get other people's mail and they get mine with some frequency. The woman mail carrier today looked like a lovely person, she waved to me, but then I realized that I had a packed that belonged to a neighbor 2 blocks away. When I brought it over to him, he had a box that belonged to someone on my street. I believe that the PO has not filled a position for some time so it's whomever is available and then mistakes are made as they are not familiar with the area. Either staff needs more training or the need to hire a replacement for the wonderful carriers who were reassigned. The actual PO experience when you go inside is as others report. The wonderful Asian lady who used to work there was so kind, but when she tried to get help from the back when the line was long, she was ignored, time and again. It's a poorly managed location and has been for some time. I usually go to Kensington instead.
