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April 2023 by Sandie Ekren-Antonson
I've been lucky to have excellent service when I fill my prescriptions! Also cashier I had was so helpful when using my OTC benefits. I did have an issues with cashier many years ago and went to a different Pharmacy. For convience location, I decided to give CVS another try
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January 2022 by Bonnie S.
I required a Covid PCR Test for travel. I went to CVS to have the test done via drive thru service. The fellow that looked after me was very friendly and thorough. They state that you will get your test result back with 1 - 3 business days. It's been 4 days & I still haven't received my test results back. I needed to be back in Canada within 72 hours, so I went to Wall's, paid $200 for a test and I had the results within 30 minutes. I wouldn't recommend getting your test done at CVS if you need it for travel.
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November 2021 by Jaris J.
Their online COVID testing appointment making, does not work. Plain and simple tried several different variations of trying to set up one or the other (rapid or the test that takes a couple days to get back) after putting in all my information and submitting for an appointment, the screen keeps reloading and tells me there's no stores In the area so after being on the phone with the robot and after multiple button presses, I FINALLY got an actual human that transferred me to the pharmacy where MICHEAL picked up told me that the rapid test are not available at this location. Even tho previously to this phone call, I had tried setting up an appointment with both the rapid and the other one. Both failed to submit an appointment online. After I have told Micheal this I ask if he can help make an appointment "right now, verbally, over the phone, in this moment" I've have the most absolute difficulty trying to do it online and his answer was "No" Straight up "No" No... you can't help me? No... you aren't gunna go see if there's any way you can make this easier? I will come in to the store unmasked and speak directly to Micheal if that is what he would like? Micheal would you like to get sick and become frustrated because you can't schedule an appointment with an actual human that was more capability than a computer system?
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July 2021 by Jim Poling
Today we stopped by the Grand Forks ND CVS and had the absolute worst customer service experienced at the hands of a of an associate. We were told that we would have to check ourselves out at the self check station, when we expressed our dissatisfaction with the new policy and why, she told us that "it doesn't matter what we think that is how it is now. Once my wife said that we would have to reconsider were we shopped the girl became truly belligerent telling use no less th
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May 2021 by Katie 'Schaffer' Vettel
I just drove up to the drive through at 8:46 PM. The window looks out into the parking lot so you know they can see cars pulling up and around to the drive through. As soon as we got to the window, the hand inside whipped down the closed sign. The sign with the hours listed said they are open until 9:00 and this wasn’t only closing up two minutes early, it was 14 minutes early. That is absolutely unacceptable, rude, and pure laziness. My whole family has been with CVS for many years with several recurring prescriptions and this little interaction makes me want to transfer all of my prescriptions somewhere else. As a huge corporation I’m sure you don’t care if someone leaves, but I would rather go to someone who actually wants our business.
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May 2021 by Katie 'Schaffer' Vettel
I just drove up to the drive through at 8:46 PM. The window looks out into the parking lot so you know they can see cars pulling up and around to the drive through. As soon as we got to the window, the hand inside whipped down the closed sign. The sign with the hours listed said they are open until 9:00 and this wasn’t only closing up two minutes early, it was 14 minutes early. That is absolutely unacceptable, rude, and pure laziness. My whole family has been with CVS for many years with several recurring prescriptions and this little interaction makes me want to transfer all of my prescriptions somewhere else. As a huge corporation I’m sure you don’t care if someone leaves, but I would rather go to someone who actually wants our business.
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November 2020 by Alexis H.
The low amount of professionalism that I received from this location is astounding. I love getting film developed and seeing my pictures. However, I do NOT appreciate the sass that I receive every time I call and ask about my photos. They will ask "Have you received an email or call about your photos" and I never receive any calls or emails even when my photos are ready. You are told when dropping off your film that it should take about 2-3 weeks, which is fine! But I am never called when my photos arrive and I am never emailed. I am tired of the poor service and from now on I will be taking my film elsewhere! If you are wanting some great photo service, this CVS location is not it!!! I waited until this happened to me 4 consecutive times before writing a review. Very disappointed.
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October 2020 by Rebecca Volk
2 hours on hold waiting to talk to pharmacy. Drive thru lane is also terribly slow
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December 2019 by A L.
Worst customer service ever!!! Will never go back to this location. One star is being too generous!
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October 2019 by Clair Zirnhelt
Over 30 minutes on hold, no answer from pharmacist. Terrible response to new doctor and transfer. Pharmacy service is in disarray. Ready to switch
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September 2019 by Tina Hagen Vacura
My husband just sat on hold for 36 minutes to inquire about his medication that he needs TODAY for a procedure tomorrow. He had to get back to work so I sat on hold for another 20 minutes and finally gave up. Are you kidding me? I’m switching pharmacies!!! It’s absolutely ridiculous!!!
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September 2019 by Stephanie Haugtvedt
I have been on hold for 45 minutes just to check if my meds were ready.. does only one person work? My lord.....
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July 2019 by Jay V.
They have the WORST service ever. Tried to get a prescription mailed out but couldn't get it mailed or even talk to a person to figure out how to get it done so after trying on their website which would not work so I gave up. My wife went in to pick up my prescription but they said that have no record of me having one in spite of the fact I had three messages to get it. I called them and explained the messages and the fact I had it filled there ninety days ago but it didn't matter. I give up and am going to a different pharmacy. If I could give a negative three stars I would
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July 2019 by Meg G.
We have a two year old and Pam was very patient and kind and tried very hard to get him a passport photo! She did this all while being the ONlY one at the register-helping everyone else in line at the same time!
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April 2019 by Bernice M.
After having the worst customer service experience with Pam, I mustered up enough courage to come back as I chalked it up to her having a rough day. A young man named Isaiah helped me upon my return. Talk about Customer Service on steroids! He had so much patience with the confusion of my return - doing it accurately and with tact! HUGE kudos to Isaiah!!!