PetSmart is a large retailer offering a wide variety of products for many types of pets, from dogs and cats to fish and small animals. Services like online pickup, grooming, training, and adoption are also available. Customer experiences with staff and services vary significantly. Many reviews highlight excellent and friendly service, describing staff as helpful, pleasant, and quick, which creates a good experience and puts a smile on customers' faces. The staff's knowledge is sometimes appreciated, with workers making good suggestions. The adoption process can be a very happy and smooth experience. Customers note that the floor staff and cashiers do excellent work. However, other experiences are consistently problematic. Customers report frequent errors with online pickup orders, including items being missing, incorrectly marked, or put back on shelves, necessitating return trips. This suggests operational issues and being short-staffed. Furthermore, some staff interactions are described negatively, with customers feeling interrogated, chastised, or poorly spoken to instead of being educated in a friendly manner, which can turn people away from the store.
Very friendly and did a great job on our dog's baths and nail grinds. Very convenient as well.
September 2025
Pet smart grooming: I’ve been getting my pups groomed here for many years with SJ, she does so wonderful. Shes so sweet with both my pups. I have a mini Aussie and a Golden/Husky/Shepherd plus a few more mix. I get the bath brush & furminator for both of them & it helps soo much with shedding!
September 2025
Trevor was a great help when I picked up my online order. He was friendly, pleasant, & gave quick service. All the orders were neat & organized which helped make things go smooth!
