-
June 2023 by Marcus Coll
Every other store has a return policy when it comes to pillows except this one. The pillows are expensive, and how am I supposed to know if I like a pillow or not if I dont try it out. Chose a $95 pillow, and they won't even allow a swap! It's absolutely ridiculous! I knew I should have bought the pillow from amazon, at least they offer returns! I would not recommend this place to anyone! And get a better quality mattress elsewhere, this place will rip you off.
-
December 2022 by Gio Roque
I think I am spelling her name wrong but the AMAZING!! Lady who helped us Carlye! I have never been so happy with anyone in my life!! She didn't go to the most expensive mattresses she went to the ones that we could afford due to our emergency situation and needing to move right away. She is absolutely the best and so sweet, friendly and polite, Relatable, made us feel like she could help us with anything. We can not thank her enough and recommend her to EVERYONE!! thank you so much!!
-
September 2022 by Kristina Bischoff
AMAZING customer service and shopping experience. One of the owners helped us find a mattress to fit our needs without trying to pressure us or get us to buy something more expensive or that we don’t need. Would recommend this store to everyone!
-
August 2022 by Emily Luick
This is probably the most comfortable mattress I've ever slept on, my sleep has massively improved. We ordered it on a Sunday and it was delivered the following Friday! It's a family run store and they are so so helpful without making you feel pressured at all. We tried to find a comparable mattress at other stores and they were double the price!
-
August 2022 by Aaron Meland
Excellent mattresses from a great local company. HIGHLY recommend buying your mattress from here.
-
June 2022 by Brynn Charlesworth
I recently moved down to Grand Forks from overseas & I needed to outfit an entire apartment from scratch, which has been a little bit overwhelming. When I went to tackle purchasing a mattress, Ian at The Mattress Factory was incredibly helpful & honest throughout my whole shopping process. He gave me the time & space to try out all the mattresses, would answer all of my questions (stupid ones included), never pressured me one way or another, & was able to get me my new mattress delivered the following day for no added cost. Before I went to The Mattress Factory, I was really dreading the whole process but Ian not only made it easy but also enjoyable, & I couldn't be more appreciative of his kindness & honesty as well. I know it's only been about a week now but I've had the best sleep I've had in a long while with this mattress too.If you're in the market for a new mattress in Grand Forks, I would highly recommend checking them out - you'll be supporting a local family-run business too!
-
June 2022 by Joe LaDoux
The service was spectacular from the time we went to the store, to the mattress arriving at home. Delivery was seamless and customer service was unmatched! Highly recommend to anyone looking for a new bed
-
February 2022 by John Gardner
Ben and Ian were amazing to work with, they delivered our mattress at our convenience. Everything we wanted was priced great and the entire experience was amazing.
-
December 2021 by Diane Mcgraw
Very informative. Good beds.
-
August 2021 by Lax Adhikari
Guy was very friendly
-
July 2021 by Ruth Christianson
I bought a new mattress 3 months ago and it is terrible. I called them after two months and told them that it was sagging and had permanently developed a trench on the side I sleep on. The edge where I would sit on getting into bed had sagged and I never have sat on the bed any other time other then getting in or out of bed. They said they have no guarantee. I went to the store and told them what was wrong with my mattress and found one that was of a different construction and asked for a deal on a new one. His response was, “We don’t have any deals going on right now.” This would never have happened with the old ownership.
-
July 2021 by johnnie philipp
Went in on a Wednesday in early June, talked with a gentleman about a king size mattress for my camper. He was very nice and took my name and number and dimensions for the mattress and said he would call me back Thursday. Thursday and Friday went by and no call, no big deal maybe my info was set aside, things happen, so I called on the next Monday and no answer. Left my name, a description, and said I was in last week. No call back. Ordered my bed online, can’t support local business if they don’t put the effort in. Sad day.
-
May 2021 by john bjorgo
Nice bed store
-
February 2021 by Ashley Maestas
My husband and I went to buy a mattress from here back in November, and I waited to review in case the bed aged quickly. In fact, this is the best bed I've ever slept on. After 3 months, there's no divots or impressions and it still feels just as comfortable today as it did the first night. The mattress is real quality work.The shopping experience was great too. We went around to multiple stores with pushy salesmen who didn't listen to what we wanted (literally referred us to a temprapedic foam mattress after saying we didn't want one), and the mattress factory was our last stop for the day. The salesman was extremely knowledgeable, explained the store layout and the different materials used, but never pressured us to buy anything more expensive. In fact, he even offered us a deal. They also delivered quickly and efficiently, and were super professional. It's a family business, and it's easy to tell from the great customer support to the superior quality of the product.
-
February 2021 by Adam Kuznia
I think I’ve bought nearly ten mattresses in my life and have been disappointed each time, no matter how much I spent. At The Mattress Factory, they take the time to rule out what you DON’T need until you’re left only with what you do, regardless of price. Very low pressure and the most informative mattress shopping experience in my time. Recommend ?
