July 2018 by Michael Sampsill
Awful service. This bank makes it impossible to bank. We were charged several fees after fraudulent activity and zack, the president of operations, telling us there's nothing they could do. Also melissa the local bank manager in town was very snippy and inappropriate. There was also an instance were we were stuck trying to pay our grocery shopping bill because the bank had put a hold on our account. We attempted to call the 1800 number as it was after hours. The number told us that the social security number on file wasn't matching the one we were using to unlock our account. Went in person The next day to the bank to figure out what was going on, when we signed up for our account they had put in our social security number incorrectly. Out of all things to get wrong, our social? Very irresponsible. After all of this we decided to pay off our loans in cash, so we didn't have to deal with this horrid bank any longer, we were told that we couldn't do that and we'd have to do a different type transaction causi g us to be charged interest every day until this different type of transaction was complete. I'd highly reccomend going to any other bank in town over fccu. Having an orrangotang manage your money would be more optimal than fccu.
