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February 2024 by woodhamc
Excellent job
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January 2024 by Olivia Flores
Great customer service and good deals!
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January 2024 by Mona Hines
Excellent customer service! Spent time helping me make a reasonable choice to replace an injured tire and got me back on the road ASAP.
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January 2024 by Jason Long
Tire mount and balance with new wheels and TPMS sensors. They did a great job, Would recommend!
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November 2023 by Vincent Inserra
I find the name “Trusted Tire” exceedingly ironic.I had tires put on my car last year with Tires plus which was terrible, I could never get them to pick up the phone when I was trying to get any update on my vehicle. I called no less than 7 times with no answer. I finally took my other car to show up in person to see if they had worked on my car at all. While I was in the shop I could hear the phone ringing off the hook and not a single person bothered to pick it up even to simply offer to put the person on hold. I promised myself they would never have my business again.A year later almost to the day I got a flat on base. I called “Trusted” Tire to order 2 new tires so I could have them put them on. I called the day before my appointment to check if my tires had arrived/ would arrive in time (because I don’t trust them). I was informed that they were NEVER ORDERED. So I again had them order 2 new tires. I was informed they would “overnight them and they would be here in 2 days.” Now I’m not well versed in the intricacies of shipping and handling but how do you overnight something but have it come in 2 days? We rescheduled my appointment for the anticipated arrival date. I called the day before my appointment again to check on the tracking for my tires (because I don’t trust them). They assured me everything was looking like it would arrive on time. I arrived the day of the appointment to drop my car off and was informed that only one tire had arrived. They didn’t realize that they had ordered from 2 different companies and the one that hadn’t arrived yet didn’t have any tracking available on it. I’m not even shocked at this point. I leave my keys so they can do the work whenever. The next business day in the evening I got a notification that the work was complete and available for pickup. No apologies, no offers to reduce the bill at all. Just pay and pick up your car.I gave two stars only because when they actually do the work it’s decent. It’s just all the communication (or extreme lack thereof) is absolutely horrendous. All the broken promises of “we’ll let you know when we have an update,” and the general impression that they have no idea what they’re doing is astounding.
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November 2023 by Tom Crawford
Great staff and great customer service. They were able to source matching tires for my car that they didn’t have in stock and get my car in same day.
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November 2023 by Lenae Ann
They communicated very well with me as I was getting an oil change with them! I will definitely be going back while we’re here!
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October 2023 by David Gardner
Sam, the store manager on base is amazing. He is always concerned about his customers and goes above and beyond and out of his way to make sure his customers are taken care of. He is one of the best store-managers I have ever seen. As long as he’s there, then trusted tire will have my business.
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October 2023 by John
Fantastic service and information. Never have I had such a great interaction and great pricing on all services with plenty of care and free add ins to tie it all together. Great people and great service all around. I’ll be buying my tires and getting all services done here as long as I’m in the area!
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October 2023 by Reasha Bowers
Everyone was super friendly! They gave me a ride to and from my home while they were working on my vehicle! Great customer service!!
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September 2023 by Brendan Wilson
Had a tire go out late at night they were able to get some new ones put on the next morning pretty quickly, and the staff was super nice!
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September 2023 by Gianna Brockhoff
I really liked that they provided a video of what was going on and told me the bast place to take it to get it fixed as they didn't have the equipment themselves to resolve the issue.
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August 2023 by sully
Not a great experience yesterday. Made an appointment a week ago, dropped off my Yukon at 730am, got nothing all day on status. Called twice to no answer, went in at 415pm...was told that "she's working on it now, should be another 25 minutes..." I dropped it off 9 hours ago! Even if I had some expectations, or an update I wouldn't have been so frustrated. I sat there till 530pm. This isn't on the lone mechanic they had on that day, she was a work horse, total machine...the customer service that is usually on point was not good today.
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August 2023 by MrArmageddon26
Workers were friendly and answered all my questions. The work done on my vehicle was expertly done and done quickly and efficiently
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July 2023 by Ally
Excellent and professional Service!The team was very helpful and friendly when I had car trouble on base. 10/10 would recommend their service.
