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December 2023 by Alexandra Belanger
We had such a nice stay on our mini family vacation! We stayed for one night but the kids got full use of their pool and had such a fun time in the room.The room was clean and perfect for us as a family of 4. The beds were cozy and the couch was the perfect space for my spouse and I to watch TV while the kids slept.The pool wasn't too cold and the hot tub was lovely. The kids loved the slides! They also peeked into the arcade room but we didn't play.The breakfast was standard, and with something for each person it was great. Definitely going to be returning on our next trip!
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December 2023 by Cynthia Ann
This is one of the best hotels here in Minot. The pool is wonderful and the staff is always so friendly. ? And the complimentary breakfast is just wonderful ? ? ☺️. And the lounge is a great place to just kick back and relax. If you're ever in town, I'd suggest stopping in.
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October 2023 by Lindsay Waterman
Great stay, clean room, awesome breakfast, comfy beds. Wish we’d brought swim suits to enjoy the pool area.
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October 2023 by Aira Aoyama
The manager was very rude, I had called to book a pool party for my sons birthday party. When I arrived they sent me to a room. After about 15 minutes the manager called me over and told me I wasn’t allowed to have a party. I explained to her I had called a couple weeks ahead to book for just a child’s pool party. Well fast forward to now, they double charged me for the reservations.never back there again. Unprofessional manager.
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September 2023 by Cheryl Bernt
The gm Kim was terribly rude, condescending, talked over me and could care less about customer service. While yelling at me on the phone she even referred to me as “you Canadians” and I was trying to be nice. The hotel and other staff were great, so as long as you don’t have any bill problems you will be good! However “.this Canadian” will go elsewhere !
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September 2023 by Craig S.
The owner's wife is very rude and the hotel is not clean . She will make you feel unwanted and tell you to just to check out and leave if you have a concern that they are not clean. Just don't even bother booking here it's not worth it at all.
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August 2023 by Enrique Mendoza
We stood here for a week. Monday though Monday and on Wednesday & Sunday our room was skipped and didn't get it clean. The front desk did what they could but nothing was done about it. I strongly recommend you hide your " Do Not Disturb" sine because they put it on the door so they won't clean your room. It was frustrating because we worked 16 hours and just want a clean room and fresh towels. We told the DM nothing was done.
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August 2023 by J Drebing
Worst hotel I have ever dealt with in my life rooms were fine standard but this hotel over charged my card multiple times now after the stay for over 103$ each time I called and talked with the assistant manager and he said he has done all that he can do he tried to reverse the charge and ended up charging me another 103$ so I called back and said hey you didn’t reverse it you charged me again and he didn’t think he did I told I see it here in my online banking black and white I asked to speak to the gm she was not there for the rest of the day and I was told to call back in the morning Around 10:30 -11 and so I did she still was not in I called back around noon and by that time she was gone for the day …..me yeahhhh right …. Now I am dealing with my bank and doing a dispute because they can’t fix there many mistakes and ever no compensation at all whatsoever for the inconvenience mind you I left the room clean and the assistant gm did verify that those charges were not for damages
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July 2023 by Barbara Littel
Horrible experience and very poor customer service! I arrived at 10:15 pm after driving for 10 hours. My room was 80 degrees, and I could not get help with fixing the air conditioning. The front desk attendant was the only staff person working and was not very helpful. He treated me with a very unprofessional and rude demeanor. I had to troubleshoot myself by crawling on the floor to unplug the ac unit. Finally, a maintenance man was able to help. I did not get to sleep until 1am. Upon checkout, I asked to get a partial credit for my stay and I was told I had to speak to the Manager. When I called back and spoke to Kim Gill, she was unbelievably rude and condescending. She refused to listen to me, and spoke over me. She refused to give me a credit and then hung up on me. I will never stay at a Comfort Suites again! Such a disappointment!
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June 2023 by Roshana Allred
Well I thought what would be a way better stay than our normal spot wasn't the best. First they tried to hold $200 dollars for wanting to pay with cash. So I went deposited money etc in my account. She was rude it's just a long story. Then the pool was freezing cold like idk how anyone could stand it. Well that night they turned the slides on ppl were swimming so I figured we came to.swim we will try again. After pulling out the sock, hair balls, and 2 dead flies I was outta the pool. We went to the splash pads. Well then the shower curtin was so moldy. But when you try to explain they just shrug it off. Nice place just need ppl who know what there doing run it. Idd add pics just not sure how too.
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June 2023 by Matthew McDermott
No staff was rude during entire stay, Breakfast options were terrible, room was not vacuumed, the tap beer they sell there was flat and the server was scooping the foam out of my pitcher with a plastic cup with no gloves. Plus they over charged me and another guest. My understanding is that the over charging happens frequently.
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June 2023 by Eileeñ Bailey
We love Comfort Inn and Suites. You just can't do better when traveling or just need a place to stay. The water slides have been a huge bonus. This motel chain is definitely our gift to place. Breakfast is very well balanced and tasty.
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June 2023 by Matt Pappenfus
I believe the overall hotel was find but hated the service. We were moving and my wife needed a place to stay, so (like a good husband) I made her reservations for the new born and 2 year old baby and used the new Choice Rewards card I signed up for while working long distance. Well it became a 2 day dilemma and spending multiple hours on the phone to convince them to allow this transaction to go through on the choice reward credit card and that my wife was allowed to use it. In the managers over "20 years of experience" has never had to do anything like this!My wife didn't care how good the room or hotel was since she had to deal with two year old, newborn, and the hotel running her in circles.
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April 2023 by Misty Qvale
We came to stay while having a family member in the ICU. Upon initial arrival we showed up 30 minutes early for check in and asked if we could check in, we could not which was fine except that the GM was extremely rude about it. I then told my party I would wait 30 minutes in the lobby with the kids and then check in at the designated check in time of 3PM to which I was told the rooms would not be ready by actual check in time. Aside from all this happening I cannot begin to tell you how rude the GM is. The other front desk workers were nice.The slide and pool are nice (could be cleaner), the arcade games are broken, the hotel needs a deep clean, we had to request cleaning to ever have it done, the rooms were okay but definitely not to my standard or cleanliness. The breakfast was okay at best. It’s a good hotel option for the water park which is mostly why we chose it— that’s about where anything good about the hotel ends. You can tell corners are being cut. We would not stay here again.
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June 2022 by Joseph B.
I risked booking a room with this hotel despite the bad reviews because they had slides and the kids would like that. However, when I got there they didn't have a room ready. They said they were cleaning rooms still and to call back in 30 minutes. I asked if I could have the room reserved for me since I had already paid and was told no. Didn't make since but ok. I called back when told and spoke with Destiny who was of no help. She told me the room wasn't ready and didn't know when it would be ready. I don't understand why they couldn't reserve the room for me and give me an estimated time of when it would be ready. I was willing to wait but Destiny was not helpful and didn't seem to care at all. Destiny also refused to refund my money. With poor reviews and poor customer service I don't blame them for trying to keep every dollar they can, I'm sure they need it. If you're looking for a room nearby I recommend Motel 6, they were very helpful and nice.