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December 2023 by Grand Chain
If only I could give no star at all. We had a terrible experience in this bank. They should amend their policy regarding opening account. We dropped by to see if we can open an account with them. We had our legal work document, ss number and authorization from Dept. of Homeland Security but they told us to wait for our SS physical card, they want to see it so they can process with our application. As soon as we received our SS card, we came back and told us they were unable to proceed with our application unless we are a US citizen or a permanent resident. It's very disappointing and discriminating for few. They should tell us from the start. Such as waste of our time and effort. Other banks accepted us with a SS number only.
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December 2023 by Faith Tyler
Been banking here for almost 2yrs and I love it. So easy even to just pull money out, staff is so cooperative.
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December 2023 by Breanna Horn
Drive thru .. slow
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April 2021 by Marcus Lone Bear
I've been banking here for two years and still am treated like an outsider.I can't even receive a small loan to help with every day expences in these trying times.
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December 2020 by Terry VanOstrand
This has got to be the greatest bank I have ever done business with.
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December 2020 by Emissary Of The Void
I hate the fact that's I need my ID to get a new card everytime. They need to update the system to confirm it's a proper person
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December 2020 by John Melby
Won't accept my wife's social security number to join my account, never had any problem at other banks.
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December 2020 by Blob Jelly
Wish they could accept my wife's social security number like other banks. Oh well I guess this bank is special like that ?
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April 2019 by Amanda .
Great atmosphere. Kind and helpful tellers.
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November 2016 by justin strader
Not open early enough.
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May 2013 by Sebastian P.
I switch banks/in the process of switching banks to gate city. My previous bank was always rude, impossible to get a hold of anyone because nothing could be solved locally i had to call into some 1-800 # that had mostly automated service, but when i did get a person they usually weren't helpful and i got transferred half a dozen times. Today i had some questions about mortgages and Steve Fennewald at one of the minot branches was unbelievably helpful even though i'm not doing anything with/through them right now. Customer service means a lot to me an this is exactly why i switched banks. Everyone from opening my acct, to everyday questions with Awesome Ann at the reception desk, or anything. Thank you all for the awesome help you guys have given me!
