-
March 2024 by Kacie Nelson
This isn't the worst hotel I've ever stayed at.... The restaurant shut down after reservations were made, and before we arrived. The shuttle service to and from the airport was shut down while we were there. And the hotel seemed to be understaffed. All of this was very inconvenient. The staff that were available were very accommodating, and that was appreciated. Overall, the price for what we got was acceptable, but without improvements, I wouldn't recommend the hotel to anyone unless it was simply for a cheap, overnight lodging while traveling.
-
March 2024 by Tim K
Arrived for a conference by plane, got a cab ride to hotel. No restaraunts close except a few fast food joints. Restaraunt closed, no shuttle services, no tv in room I had was told cable boxes removed. This place is a dive and a very big mistake to stay at although I had no choice since the conference was there!
-
March 2024 by Sabrina Marburger
The restaurant and lounge are both being renovated which is great however, we should have been told that prior to checking in. At 12:30am I called the front desk to inform them of us being awakened by noise in the pool area which closed at 11:00pm. The front desk assured me it would be taken care of. The front desk ignores the next calls. At 1:46 am the party continues.
-
March 2024 by Darcy Himmlspach
Reception desk staff struggle with with check in/ check out.Rooms: Rugs need to be replaced
-
February 2024 by Nathanael Stoll
One of the roads in is closed but this is the best
-
February 2024 by Brandon Gondron
Went here for company training and dinner
-
December 2023 by Theresa Colleaux
2 vehicles parked in handicap parking. Told front desk twice that both vehicles did not have handicap plates nor placards to indicate them being handicap. 2 spots out front for handicap in that hotel is ridiculous. And for them not to do anything about it is even mire ridiculous.
-
December 2023 by Beth Duchsherer
Stayed at the hotel for my daughter's birthday party. I understand that the hotel has limited control over drunken, Christmas party guest, but quiet hours were not taken into account for the guests who were trying to sleep. I finally called around 1:00AM because of the group of people in the pool area who were being absurdly loud.But surprisingly enough, it wasn't just the guest, the worker who was cleaning the pool area had the audacity to run a vacuum cleaner at 1:00AM!! Right by the patio door to the pool and I even startled him by opening my curtain to see who would be vacuuming at 1:00 in the morning! I tried to use the room phone, but there was not power to the phone or the alarm clock for some random reason. So I had to search for my cell phone to call the front desk and make a complaint about the party guest being loud.My recommendation would be to not stay in a poolside room as I have had better luck in other rooms.Sincerely, a tired, crabby Mom who just wanted to sleep.
-
September 2023 by Cleo Pederson
Not a fancy new hotel. Updates are not of this year. Room is nice. Pool is nice. Meeting room is fine. Some paint peeling but there's a lot of humidity in pool so whatever. Also they let dogs stay so they will get my business again if needed.
-
August 2023 by Northland Noob biker
Call to front desk many times, nobody pick up the phone, when we get there i saw the receptionist lady with witje hair standing there chatting with another couple, i standing there wait for 20 mins til the couple left then she still dont even care about us. When we talking to her she kinda acting like she cant hear me. So we just leave, drop our booking,i cant stand for that. Very bad receptionist skill. I used to trainning for receptionis, tourguide, housekeeping for many years, and we always trainning how to be respect a customer by all you got. Feel shame for them.
-
August 2023 by Jimmy B
Tried to check into our reserved room at 10:30pm last night and was told that we'd have to wait for 20 minutes before we could get checked in due to "shift change."In all the years that I've worked hotels and stayed in them, this is a new one to me! My family and I were exhausted and just wanted to get into our room. 35 minutes later, were able to check in.Upon entering the room, the security lock for the main door is broken, the air conditioner for the bedroom is in operable, we're on a walk-in level, and the window locks are also broken.Needless to say, we will not be staying here again.Grand Hotel, yall can do better!!
-
August 2023 by Rc Dev
The beds are amazing, nice towels, in room coffee, wifi, restaurant, swimming pool, arcade games, bar, professional staff, clean, secure, close to airport, shuttle service, plenty of parking, quiet, nice bedding and pillows, Prime Rib, pastas, Sunday Buffet which is outstanding, great sandwiches, Hot water quick, this is my favorite Hotel in North Dakota. I've spent over 8 months total at this Property!Rooms: Clean, great beds, towels and bedding.Nearby activities: Arcades, swimming, bowling alley next door, Airport across the street.Safety: Well monitored, card keys, security monitoring everywhere.Walkability: Walk indoors, outdoors,Food & drinks: Prime Rib, Pastas, Seafood, appetizers, great hospitality staff. Good $$
-
July 2023 by A H
Was not happy with checking in, had some issues with my reservation. Felicia took her time and figured out what was wrong. She absolutely saved the day! Because of her I would definitely come back!Rooms: Beds were so comfortable.Nearby activities: Discovery center is across the street, bowling in walking distance.
-
July 2023 by Shannon F
We loved our stay at The Grand! The restaurant was nice, the pool was unique (and a bit chilly), and it looked incredibly clean. Our main issue was actually lighting in the rooms. The rooms were pretty dark even with all the lights on.
-
July 2023 by Paul Dumont
Sort of dated. Needs some cleaning. Some staff super helpful, some indifferent. Big pool. Wasnt too busy. Restaurant was good and reasonably priced. Parking was good. A/c worked well. Sort of a maze getting around. Near airport and north of downtown. Handy it was on broadway ave as easy acces to stuff south. Not a bad view if you get south facing view. Rooms mostly quiet. Tv was tiny
