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October 2025 by Michael Black
OK it’s a small office, but I generally have a great experience with Hertz in Williston airport. I’m usually flying in from very long distance flights from Europe and sometimes the flight connections from Denver or Minneapolis can be delayed but the staff are always there even when it’s really late. One suggestion for the best service is that if you have a special requirement and you are landing late at night call in advance during daytime office hours so the staff can be prepared for your arrival - they are very accommodating.
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June 2025 by John Whitman
We had reserved a car for pick up for 6/17/2025 to be returned 6/18/2025. Due to a flight delay I did not land in Bismarck until the 18th. We had called about the delay and changed the reservation to the 18th to return on the 19th. When I returned the car the girl said her computer was down and said she would email a receipt. Never got the receipt. But my credit card shows a $1,011 charge. For a one-day rental! I've tried calling - no answer. Reached out through FB messenger - they just stopped communicating. This company will rip you off and then ghost you when you question the absurd charges.
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November 2023 by Redline870
I’ve always had a great experience with this Hertz location. Accommodating, friendly, and they’ve given me multiple rides to the vehicle lot when the winter weather is bad.
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October 2023 by Alta McCarthy
The vehicle I got was brand new. I felt kinda spoiled. Easy quick check in and simple key return. Loved it.
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September 2023 by Jorge Roche Leon
Very bad place to rent cars, don't even rent here, they charge you more than they should.
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May 2023 by Austin James
Easy in and easy out. One of my concerns was returning the car For an early flight before they were open. The website says you cannot do this. However there is a dropbox that they have set up for early flights.
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March 2023 by Tara Lynn Kreuser
Refused to accept valid credit card for payment. Do not recommend.
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October 2022 by Mark Hahn (UrbanRooster)
Great customer service and very knowledgeable Staff Highly Recommend
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October 2022 by D Wilson
Kindra went above and beyond to have our car rental experience first class. Our cars were delivered to Overland Avation ready and waiting. Just a quick signature and pickup the keys. She followed up later that day to make sure everything was good. She was very knowledgeable and super kind. We appreciated all her help. Great job Kindra! 5 stars for this girl!
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October 2022 by Denise Wilson
Kindra went above and beyond to have our car rental experience first class. Our cars were delivered to Overland Avation ready and waiting. Just a quick signature and pickup the keys. She followed up later that day to make sure everything was good. She was very knowledgeable and super kind. We appreciated all her help. Great job Kindra! 5 stars for this girl!
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September 2022 by Sabra Young
Good customer service and support during a breakdown on my car. I was stuck but they helped get a rental car for me at a great price. Nice car too!
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October 2021 by Lisa C
I prepaid paid for a vehicle one month prior to my trip and upon returning the vehicle the day it was due back I was charged the full price again. I will be filing a formal complaint with Hertz headquarters. When I tried contacting the Williston office countless times, nobody answers the phone or returns my calls. These people will scam you out of money!!!
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October 2021 by James okeya
I booked a rental car, on arrival , denied and given to another person. Not reliable
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May 2021 by Nokia Phone
Had the pleasure of being service by Dawn C. We had a week rental and at pickup our card was having some trouble. Dawn was able to get everything sorted out as she was very informative and knowledgeable. Thank you for making our experience in ND great!
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April 2021 by Nathaniel Bourque
The website okayed the use of my debit card when i reserved the vehicle 4 days prior. But when i went to pay and pick up my car they wouldnt allow me to pay with the same debit card, stating they needed a credit card. Would not help me out either. I had to go through another car rental company and at a much higher price because of this. HERTZ is a TERRIBLE company. I will NEVER do business with them again.
