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November 2024 by Alisa Chang
I have to leave a one star review for this store. I’ve heard that they have unreasonable policies and will cancel customers' online orders while only refunding 90% of the payment. This is clearly unfair, and they justify it by saying it's just part of their website policy. Be cautious if you’re buying from this store because you never know when you might unknowingly violate one of their unreasonable rules. We all love Jellycat, and it’s disappointing to find a store selling Jellycat products with such an unfair policy and poor service. I will definitely never purchase from this store.
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November 2024 by Darren He
Terrible online shopping experience, my partner purchased an online order but the store cancelled the order and deducted a 10% fee. This store has extremely unreasonable and exploitative policies that mislead consumers into making payments, then unilaterally cancel orders and deduct 10% of the payment. I will definitely report and file a complaint with the relevant local authorities and honestly inform the Consumer Protection Association about this situation.
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November 2024 by Juming He
I had a very unpleasant shopping experience with this store, so I’m giving it a very poor rating. I originally intended to buy multiple items of the same product, but not only did the store cancel my order, they also deducted 10% of my money.
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November 2024 by Younique Customization Studio
The service and customer support at this store are very unfriendly, and they have an extremely unfair policy that misleads and deceives consumers, maliciously deducting their money.
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November 2024 by Oli Z
This store has a terrible and unfair policy that deceives and misleads consumers.
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July 2024 by Elizabeth
Love this store!! Staff are always very welcoming and helpful and they have great products! And the best selection of Jellycats anywhere in HRM :)
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July 2024 by Amanda Sanford
Beautiful store with plenty of selection! Great place to shop for baby gifts.
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June 2024 by Béa Malo
But what bad customer service!
I have a delivery problem, it says "out for delevery" but after 1 week this message appears and I do not receive the package I decide to write them an email, they never answered me, so a second email.. no response... A third email no response I called the store several times..no response! I finally wrote on their Instagram page and then after several days I was finally told that the delivery man was not able to deliver and therefore he returned to their warehouse!
And now they want to charge me a $15 fee to deliver it again! Theft!!
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June 2024 by A Conrad
Have shopped here for 6 years! Just went into the Bayer’s lake location to upgrade our stonz and wasn’t offered any assistance despite 2 being associates behind the counter ,and not another soul in the store. I’ve experienced this before and didn’t even stay 5 minutes this time because I won’t be giving this business anymore money.
If I have to dress myself and my kids up to get customer service in your store I won’t shop there.
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May 2024 by Makaela Bowden
The cutest local shop for all things babe! We love the selection of kyte baby + their rewards program is actually beneficial (seeming like we are always ready to redeem a reward every other time shopping???). Not to mention the staff is super helpful and friendly!
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February 2024 by Antonella Mora
Their plushies are so cute and the customer service is always the best. Highly recommended
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February 2024 by Taylor Birch
Excellent variety and amount of items for sale, and staff are very friendly. Very relaxed atmosphere as well!
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February 2024 by Lisa Allen
Absolutely the best children and baby store. High quality and fantastic staff!
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February 2024 by Grainne Sukstorf
I came into the store looking to buy a bunch of stuff for my own children and presents for others. I found the service lacklustre and unhelpful. Asked for help and felt like I was a nuisance for even asking (I was the only customer in the store and so it wasn’t busy). Usually I’ve had great experiences in this store (people coming up to ask me if I need anything, help me look for stuff) but today’s visit really put a sour taste in my mouth. Was so disappointed that I stopped shopping and went else where.
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February 2024 by C. R
Absolutely amazing store. So many beautiful toys and children's clothing and footwear. A must to visit this boutique.
