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November 2023 by Rebeca Marquez
I would give 0 if possible. The worst service ever. The people working there doesn't have any knowledge about what they sell, they have to read a flyer every time I asked something. I wanted to get a post paid plan and they were unabled to offer something, so my conclusion was they don't have any intention to sell neither have more customers.
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September 2023 by Nichole Vincent
Says it closes at 7pm and we showed up at 6:15pm and they are closed.
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July 2023 by Elaine
Stopped here looking for help with cell phone issue. Even though they couldn't resolve it, the staff spent time and made a good effort. Thank you.
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March 2023 by Adam Bryson
Best face to face customer service I've ever received. Had an issue with my account, spent 1 hour on the phone with customer support and escalated to a manager that couldn't help me. Walked into the store and within 10mins I had everything looked after. To the two workers on March 20/23 at around 1:30pm, thank you very much!!!
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January 2023 by Terry Jesty
Excellent Service. Agent installed replacement screen protector
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January 2023 by Sean C
I'd agree with a previous review regarding the service I got from Dan Pliner. He did a great job of getting me set up with the phone I wanted, no problems whatsoever. It was a very good experience.
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December 2022 by Vaughan Lawrence
Quite literally... The worst customer service ive ever encountered... They will you with you and string you along just to get out of dealing with other customers.... Will go downstairs to look for the items you want for 30-45 minutes and come back and tell you they can't help you.
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December 2022 by lynn
Worst ONLINE service EVER! Have money in my account with Koodo and they won’t put it on my bill. WTH ! Will work my way to Bedford to speak to someone who hopefully has a brain and can get it sorted ASAP!
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December 2022 by Nick Neale
Great customer service from Dan Pliner. … All new reps should be trained by him. Keep up the good work Dan. Thanks again!
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December 2022 by Alex G.
Wanted to transfer old phone's info to a new one I bought off kodoo's online shop. Brought it to this location, and their internet connection was soooo poor they could not complete the process. Spent an hour plus waiting around, but eventually had to leave achieving nothing. Staff was apologetic.
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December 2021 by Larry Collins
Your two reps gave a dusabled senior the most outstanding service available. A credit to koodo.
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December 2021 by Ted Hadley
Lied to me about not being able get the phone I wanted and tried to sell on a cheaper phone. Went to Virgin and got phone I wanted
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December 2021 by Garett Lane
Terrible service. I may even consider switching service providers the service was so bad.
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December 2021 by Kyle Harrington
Fast service, but make sure you know what is included.
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December 2021 by Barry W
Hannah was very helpful and informative. All of our options were explained clearly and we were able to make an informed and economical choice based on our needs.Barry
