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December 2023 by Samantha Jefferson
Really discouraging service today buying a necklace chain to wear my engagement ring on since my pregnancy caused my finger to swell. I explained to the man working and he kept saying he didn't know what I wanted and didn't seem to want to help or be there at all. I felt so uncomfortable and ended up with something I didn't love but just wanted to leave. I kept feeling like he was judging my appearance since I came straight from work too which made the experience even worse.
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February 2023 by Ghost in the Shell
Very friendly and helpful staff! They helped me pick up a lovely pair of 10k white gold studs that I simply adore!!!
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December 2022 by Not the real Slim Shady
I’ve bought a few things from this location and I’ve only had a positive experience once. My last time in the other day was not good. If you’re not planning to buy expensive jewelry with lots of commission they are very short and offer little to no help. I worked retail before I know that it doesn’t matter what the customer is coming in for you treat them with a little respect and not groan and huff under your breath when they ask questions. The other jewelry store in the mall was much better but we all know what happens when a store doesn’t have competition.
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December 2022 by Joey Ouellette
Friendly staff, got a beautiful ring for my wife for are 10th anniversary, hadn't had enough for the resizing of it, but they said stop by and they would take care of the resizing purchase.. Was so happy they waited a few days for me, big thanks to you all, and happy holidays to you.
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December 2022 by Caitlin Whynot
My partner took my Movado watch in for a battery replacement, as we’ve always had luck with Kelly or Patrick. Unfortunately today was not such a great experience. A sales associate by the name of Patricia did not handle my watch very nicely, she put a deep scratch on the back casing from using tools improperly, and broke the rubber seal ring which helped waterproof it. She completely disregarded what she had done. I have never had a service completed so poorly. My watch is ruined as far as I am concerned. I’ll no longer be dealing with this specific associate, and hope to speak with the store manager to resolve the issue. My watch was a high value piece of jewelry, and to have broken and missing pieces is unacceptable.
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November 2022 by Janet Barkhouse
I had such excellent service at Charm Diamond at the Bridgewater Mall recently. Tina, the person who served me, was so knowledgable, patient, and pleasant, I just had to say so on Google reviews. Thank you, Tina.
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April 2022 by Heather Banfield
Best selection in Wedding Rings for Bride and Groom
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December 2021 by Sandra Hamm
I went to Charm Diamond Centre in the Bridgewater Mall today only to find a chain all around the entrance to the inside of the store.There were sales clerks inside but no Shoppers inside.I guess I will have to travel to the Valley for my purchases.This is their choice not mine.Very disappointed
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February 2021 by Tanner Tina
Friendly..helpful staff Love their jewelery
