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January 2024 by Liam Young
Great custom Jeweller
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November 2023 by Faye Corkum
I love my new purchase. It was great service and quality product.
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August 2023 by Mariève Desjardins
We visited the showroom for the first time today and had a great time! So much possibilities! We walked out thinking and dreaming about future to-become-heirloom pieces. Our daughter could also explore the store and touch and try rings: she was mesmerised!We were looking for a way to rejuvenate our wedding rings and could get them polished and back to their original stage on the spot!Many thanks for the warm reception; we will be back!
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July 2023 by Nancy Bothen
Angie and the staff knew how important my rings were to me and went above and beyond anything I expected to make sure they were repaired quickly and without sacrificing the quality. I am so glad I went there! Thank you so much.
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May 2023 by Foot Expression
I am thrilled to share my incredible experience with Northwood Jewelry, as they truly provided exceptional customer service, heartfelt communication, and stunning product quality. If I could, I would gladly award them 6 out of 5 stars.When I first ordered my engagement ring, life threw some unexpected family challenges my way, which drastically shortened my timeline for a custom-made ring from months to just two weeks. When I reached out to the compassionate team at Northwood Jewelry and shared my predicament, they wholeheartedly embraced my situation and went the extra mile to meet my needs. Angie, who became my main point of contact, was genuinely warm and attentive, keeping me in the loop every step of the way and making sure I received the ring before I left the country to propose.The moment I saw the ring, I was blown away by its sheer beauty and exquisite craftsmanship.The big day arrived, and she said "Yes!" – a magical moment I knew was meant to be.Unfortunately, there was a small hiccup with the ring size, which was due to a misunderstanding about international sizing on my part, not Northwood Jewelry's. Nevertheless, the team graciously allowed me to return the ring within their 30-day window for resizing, all the way from Europe. They provided all the information I needed and continued their excellent communication throughout the process.During the return shipment, we encountered an issue with duty tax. However, Laurel, the kind-hearted founder and owner of Northwood Jewelry, stepped in and generously took care of the tax, allowing me to reimburse them before shipping the ring back to me. I haven't received the resized ring yet, but I have no doubt that it will be just as perfect as the original. I am also excited to purchase my wedding band from Northwood Jewelry in the near future.If you're searching for a beautifully crafted ring and a heartwarming experience, look no further than Northwood Jewelry.
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May 2023 by Liquid in Ink
I am thrilled to share my incredible experience with Northwood Jewelry, as they truly provided exceptional customer service, heartfelt communication, and stunning product quality. If I could, I would gladly award them 6 out of 5 stars.When I first ordered my engagement ring, life threw some unexpected family challenges my way, which drastically shortened my timeline for a custom-made ring from months to just two weeks. When I reached out to the compassionate team at Northwood Jewelry and shared my predicament, they wholeheartedly embraced my situation and went the extra mile to meet my needs. Angie, who became my main point of contact, was genuinely warm and attentive, keeping me in the loop every step of the way and making sure I received the ring before I left the country to propose.The moment I saw the ring, I was blown away by its sheer beauty and exquisite craftsmanship.The big day arrived, and she said "Yes!" – a magical moment I knew was meant to be.Unfortunately, there was a small hiccup with the ring size, which was due to a misunderstanding about international sizing on my part, not Northwood Jewelry's. Nevertheless, the team graciously allowed me to return the ring within their 30-day window for resizing, all the way from Europe. They provided all the information I needed and continued their excellent communication throughout the process.During the return shipment, we encountered an issue with duty tax. However, Laurel, the kind-hearted founder and owner of Northwood Jewelry, stepped in and generously took care of the tax, allowing me to reimburse them before shipping the ring back to me. I haven't received the resized ring yet, but I have no doubt that it will be just as perfect as the original. I am also excited to purchase my wedding band from Northwood Jewelry in the near future.If you're searching for a beautifully crafted ring and a heartwarming experience, look no further than Northwood Jewelry.
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April 2023 by Pierre Chambers
The team at Northwood Custom Jewelery did an amazing job with my fiancé's ring. I was having trouble to find the perfect ring to propose with and Laurel gave me the amazing idea of having an empty box proposal and getting my fiance in afterwards to build a custom ring. Laurel was extremely professional and fun to work with and made the whole experience a great one. My fiance and I brought family rings to blend the gold and use some stones. It is a perfect representation of uniting both our families and creating something of our own. We could not be happier with the final result. The team was extremely good to keep us updates through the process and giving us some guidance with ideas for the design. We are extremely happy with the work and will return for all of our jewelry needs in the future.
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May 2022 by Antony Lowbridge-Ellis
I bought my wedding ring from this company back in 2015 after not being able to find anything special in my own hometown in England.Originally, I was a bit anxious about buying something so custom and important as a wedding ring without trying it on first, but my every experience with this company has been absolutely fantastic.Wonder why I'm reviewing this company now? Some 7 years after I got married? Well, one of the issues with a wooden and precious metal ring is that they can look tired over time. But Northwood Custom jewelry allow you to send your ring back for free for the lifetime that you own it for revarnishing and repair.Hand sanitising during the pandemic clearly had an impact on how good my ring looks, but I've just received it back today after a brief holiday to Canada where the team at Northwood refreshed it to perfection or without costing me a penny other than return shipping. A fantastic company which I would heartily recommend.
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January 2022 by Alex
Doesn't understand a 100% when you ask for an edit thats given with an example, and then says will start charging for edits. Then you tell her you were trying to help her understand, and she cancels your order. Very unprofessional.
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January 2022 by chris martin
Got my wife a beautiful custom ring made from the tree in her childhood front yard and a pair of her deceased fathers cufflinks very good work.
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December 2021 by Rachel__ Harmon
Excellent customer service, excellent quality, and it arrived earlier than expected! Absolutely stunning and one-of-a-kind band. I am completely satisfied with the company, service, and product.
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December 2021 by Just Me
I ordered the teardrop pendant for my daughter on her birthday. She absolutely loved it and I believe she will cherish this piece forever. She received the pendant the day of her birthday, which was a perfect delivery, as they promised. The letter described the elements used in the production of this pendant, and how they relate to my daughter. She was very moved by her gift. I am very, very pleased. Northwood sales provided the easiest of choices for putting this necklace together, which made this purchase stress free. Thank you Northwood for a unique gift to be cherished.
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December 2021 by John Lingal
Michelle and the rest of the team were nothing short of amazing! They made my experience of purchasing my first ring so flawless; they communicated excellently, they were prompt and they made sure you are more than completely satisifed with the service. Thank you so much for your business and rest assured this wont be the last. Thank you!
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December 2020 by Ashley Hernandez
The ring took about 10 weeks to be shipped which I could understand because of covid but a heads up would've been nice. When the ring arrived it was too small so we had to get it resized. I followed the return instructions just as they outlined and I still had to pay customs. They said that I would recieve the customs paperwork with the ring so that I could ask for a refund. The paperwork did not arrive with the ring and the ring didn't seem to fit true to size. It's now been a little under 3 months and the top layer is chipping.
