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February 2024 by Corey Cadeau
I had multiple Fujitsu units installed in May of 2022 and have been very happy with the knowledge exhibited during the quote to installation, as well as the quality of the units themselves. Fast forward to Feb 2024 and we recently had ours serviced for the first time and had a friendly and proficient technician on site in no time. Full circle I am impressed and would recommend King's for one's HVAC needs!
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November 2023 by Northern Wolfpack
I recently had a heat pump installed in my home. I am very pleased with the Fujitsu installed. It is an expensive unit, however so far worth the cost. My experience with Kings from the start has been smooth. From Allan's initial contact to installment and electrical. These guys are professional and competent. They obviously enjoy their work and working with Kings. Seeing how my system is new, I'm hoping on years of service. So I will continue to grade Kings service. However if you ask me if I'd recommend? My response would be YES, highly.
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August 2023 by Calvin Gough
I’ve used Kings Refrigeration for heat pump installs, cleaning and servicing. Always reliable. Would recommend to others.
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June 2023 by Lesley Wright
I simply cannot recommend this company any higher. Professional, courteous and great to deal with. I recommend them to anyone looking for repair work or for new installation.Services: HVAC system repair
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April 2023 by Mia Robertson
We recently installed 3 heatpumps and experienced a very high level of professionalism, work ethic, and customer service. I also want to highlight specifically the excellent customer service, communication and care we received from both Luke and Karen, they have gone above and beyond what most companies would provide. I would highly recommend King's Refrigeration.Service: Ductless heating & A/C services
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March 2023 by Jodie Richardson
We had our new heat pump installed and our other one relocated through Kings refrigeration. We were so pleased with the two guys who came to do the install. They arrived on time and were so efficient in their work. They explained things well and took the time to answer any questions I had. They were professional and even came in to let me know when they were going for lunch and what they had running. They were great with our one year old and dog. When they finished they explained how everything worked, cleaned up and left everything as if they never even were here. We were so pleased. After receiving a few quotes and being in contact with other companies we are so glad we went with you guys. It was definitely worth the wait!Services: Ductless heating & A/C services
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October 2022 by Tammy Skater
Kings has helped us out several times when our equipment went down. Very professional and great service. Definitely Recommend.
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October 2022 by Kathleen Barclay
Incredibly impressed by the level of service provided. Techs and office personnel are professional and friendly. I highly recommend them.Service: Ductless heating & A/C services
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September 2022 by Tammy Skater
Kings has helped us several times when our equipment failed. So much appreciated. Friendly, professional and excellent service. Thank you
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July 2022 by Pam Bob
We are very happy with the service provided. The team was exemplary on terms of tidiness, organization and communication. The job was completed with minimum mess and disruption.The end product was neat and unobtrusive and, perhaps above all, communication with the team was excellent. You clearly value your staff, and invest in training your teams. It shows.We have had extensive dealings with companies and contractors over the past eight years. Without doubt your team was the most professional. For example, we have never experienced teams informing us whenever they left site, whether for lunch or for working off site. Similarly, the back office has been swift to respond to all enquiries. We would happily use KR again and would recommend their services to othersService: HVAC duct & vent installation
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July 2022 by Janice Hebb-Taylor
Great at giving the estimate and installation but when your new unit breaks down before it's a year old and nothing is done, not so great. And the, oh we have had people waiting for parts since October is shameful if it's true. You have new units ready to install - here's a thought break one or two down and use as many parts as you can to fix those who are waiting. Or replace the broken ones with a new one and return the broken ones to the manufacturer. All kinds of things that could be done but aren’t. Great at calling back to set up an annual maintenance this year - shame the unit broke down when it was just barely 11 months old - didn’t mind calling back to set up the service to come take a look at it - it’s under warranty so that’s covered by Fujitsu. Haven’t called at all to let me know when parts will be in or to say we are working on it, and are annoyed if I call to check. But why would they? They have all their money - and new units to sell - so why bother with taking care of someone who has already paid? I absolutely would never recommend Kings Refrigeration to anyone. I have never been more disappointed in a business in my life. See below for a picture of my broken less than a year old attached.
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June 2022 by Doug Cassidy
We have a 2 year old Fujitsu heat pump that started to leak water on us Saturday. I left messages for these folks and called them Monday AM to follow up, they scheduled us in Tuesday 11:00 to 2:00 PM and Dan the tech. showed up just before 11:00, spent about 1.5 hours here. He explained the steps he took, persisted with a difficult drain hose installation then went on to do the long overdue cleaning...an excellent professional determined to do a 1st class job. The three people I talked to by phone were all very good communicators and solid performers as well. I was not even a regular client though I will be in future.Services: A/C system maintenance
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March 2022 by Richard Morse
Kings Refrigeration have been great to work with! They recently installed single-zone and multi-zone HVAC systems in both sides of my semi-detached near Berwick, and everything's working 100%. There was a glitch or two along the way, but these were handled quickly and professionally. A special thanks to their Melissa Cole, who communicated details in a timely, thorough, and caring manner.Service: Heating system installation
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January 2022 by Tavis Bragg
System functions great, but sadly missed a rebate I assumed was part and parcel of the deal. It's why we selected them and unfortunately that didn't work out. I appreciate the follow up and phone conversations: my earlier review was in frustration with the loss of rebate. Company is sound.Service: Heating system installation
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October 2021 by Chad Cairns
Thanks to Alex who came to clean my two heat pumps yesterday. He was very meticulous and took the time to do a very good job. Highly recommended.
