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January 2024 by Chris
Make sure to avoid this bank.I've been waiting to get some operations done for 8 months now, meanwhile money sleeps in savings...Incompetency to fill up simple form, complete lack of knowledge, advisor after their mutual funds commision.Booked in person appointments where nobody showed up.I've been more than patient but this bank is just of the utmost incompetence and lack of prefessionalism.
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December 2023 by Bill Sullivan
Absolutely appalling treatment questioning why I did not receive a 100 dollar e-transfer. Basically not our money, not our worry. Not a significant sum of money for sure , but what if it had been? This changes forever my trust in bank e transfers of money. This is not good bank customer service.
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June 2023 by Jan Matthews
Frustrating to feel ghosted by a financial institution. Over a month since meeting with a financial advisor and providing so much documentation to support an application. No response to emails and impossible to navigate the phone system.
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October 2022 by Abd Slam
It's first time I go to cole harbor pranchSadia kausar very helpful and fast services , it's small place with big workThank you rbc cole harbor pranch.
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June 2022 by Kim MacDougall
Do not do any business with Katie Fielden. She is absolutely horrendous to deal with and costs clients a great deal of money.
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June 2022 by Alyssa Doukas
The ATM stole over $2000 from me when depositing money, and the teller said I have to wait up to 8 business days to ‘maybe’ get it back
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April 2022 by sheldon spears
Not very friendly. Almost to the point of being rude. Not very knowledgeable
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February 2022 by Wolfgang Kirchner
Failed to call on time and the RBC automated phone system is terrible. Just send you from automated voice box to the next and then they hang up on you.
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September 2020 by Royden Akerley
While I personally have had a few challenges with the RBC of late I wish to commend the staff in the Cole Harbour, Dartmouth branch. My mother has issues with memory at at times gets quite frustrated. The satff and in particularly the coutner staff have been extremely patient, kind and quite respectufl of my mother's dignity. I would like to call out ther actions as going well beyond what is considered good customer service. I would say their response to here is "exceptional", and I have live around thw orld in some of the bets custoemr service environment in the world. The meet and beat all of them. Kudos.
