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November 2024 by Tanvir
Donna was exceptional when she provided her service and experience on advising me regarding my watch. She was also extremely transparent on explaining different types of stones and diamonds ( lab and naturel). Our experience and visit at Charm was a positive experience due to Donna. Thank you!
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October 2024 by Alley Nguyen
We wanted to thank Shalini for her excellent service and patience dealing with us. Absolutely amazing service. We are very happy our purchase and will definitely come back in the future
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August 2024 by Rick Jackson
Bought an anklet and thank god I bought the warranty, broke three hours into my wife wearing it , and to be honest the past three purchases have been disappointing as in rings bending where I’ve never seen rings bend and my daughters necklace also broke
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June 2024 by alicia kearley
Always quick and easy service! Thank you so much David for always treating my family with exceptional service
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May 2024 by Brady Campbell
Had exceptional service from Cody at the Mic Mac mall location
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April 2024 by Dion Paul
Very nice lady helped us pick out a chain for my son.Very appreciated.
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February 2024 by Rebecca Lambe
Cody was great to work with he quickly greeted me when I entered, I told him my budget and what I was looking for. He was efficient to show exactly what my options were and gave me a couple choices. He didn’t judge I was in sweat pants or that my kid was knees deep in his cotton candy :) The prices were the best out of all the jewelry stores I visited.
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November 2023 by Nikki O
Unfortunately, i did not get the womans name all i know is that she was older, but she was horrible. My partner bought me a ring in july and not a month later, it was apparent the setting was extremely loose. This same woman basically told me i was wrong in thinking something was wrong and turned me away. A week later, the center stone fell out. I took it back and luckily what seemed like the reginal manager was in and replaced it for me. Skip to this month, not even 6 months after the initial ring purchase, 4 after the replacement, the band split. Took the ring back, she lied to my face saying she couldnt see my receipt and i needed to go to the store I purchased it at follow by a very passive aggressive “we don’t actually need to do anything for you since you didnt buy the warranty… but im nice”. Went to the store it was originally purchased at today and not only were they amazing and kind, they also straight up told me that she could see the receipt and that she probably just didnt wanna help me based on our previous interaction with her. I will NEVER be back to this location. If you must go to charm, save yourself the hassle and go to the Halifax location. The ladies there were extremely nice and friendly, no hassle, no passive aggressive comments about a warranty, no questions asked other than which ring id like as a replacement.
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August 2023 by Paul Whyte
Had what I was looking for. Salesman was very nice. Boxed my gift and offered to wrap it as well. Nice fast efficient and friendly.
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June 2023 by James Wootton
Excellent selection Donna certainly knows her stock and how help with choosing a gift. Certainly recommend this store highly
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May 2023 by Stephanie M
After receiving terrible service from the Bedford store, I decided to get a second opinion and try Mic Mac's store. I only wish I had come sooner. Donna and the team I interacted with here were amazing. They took care of me here and the customer service here I experienced was fantastic. I will be visiting this location for all my cleanings and any future purchases moving forward!
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December 2022 by jitender singh
November 26Went there to buy watch lady with white hair and glasses was so nice, great service while she was packing my gift i was looking through some chains i asked the other slim lady with brown hairs and glasses one question about chains she was rude , answered very rudely and didn’t even assist me furthermore.
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November 2022 by Hollymarie
Excellent service
Best jeweller !
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October 2022 by Gillian Richards
My favorite jewellery store, great friendly staff, and handy to get to.Their jewellery is exceptional and prices too.Great for gifts
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November 2021 by Simon Gagne
Pressure sales. Also, after my last comment, i ve been told the customer service was to call me the following day. It has been more than a week. Good thing i am not planning to buy jewellery anytime soon and that there s more option than charms, that might have a better customer service
