-
June 2024 by Rowan Menezes
Experience personalized banking at East Coast Credit Union, where you're not just a customer – you're a part-owner. With friendly staff dedicated to understanding your needs, a wide range of tailored financial products, and robust digital services, managing your finances has never been easier.
-
April 2024 by Alan Bo
If you're looking for a mortgage, steer clear of the Dartmouth branch of the East Coast Credit Union.
I took a variable mortgage with the Port Hawkesbury branch of the ECCU. The person I was working with was able to get me a competitive reduction off of Prime, so I was willing to take the gamble.
15 months into my mortgage, I get a call from Brenna Warner, the branch manager of the Dartmouth branch. She told me that since interest rates had gone up, I now had to modify my mortgage agreement, and she would "help me." What she meant was that she wanted to help herself, because I soon learned that Brenna only cares about profits and quotas, not people.
She tried to sign me up for a Total Access Home Equity Mortgage, which would involve a fixed rate and a $600 fee. The fixed rate she offered wasn't competitive at today's rates, so it would have made no sense to agree just as interest rates were due to start dropping on my variable loan.
Well, she quickly lost her patience with me and in a couple of curt emails she informed me that she was going to raise my monthly payments by $500 if I didn't take this fixed price offer.
All of this was starting to feel like a scam, so I reached out to the person at the ECCU who I'd originally worked with up in Port Hawkesbury. She quickly informed me that so long as rates didn't increase further, I was fine at my current monthly payments.
So why did I have to deal with Brenna Warner, her scammy offer, and her impatience? I have no idea. Since she's decided that she won't succeed in preying on me, she won't return my emails.
So yes, in short, you do not want to work with the Darmouth branch of the East Coast Credit Union. And if you ever get a call from Brenna Warner, I'd suggest not picking up.
-
October 2023 by Ryan
A great banking experience. I always get personal feeling service here and I love the feel good component of banking with a credit union that gives back to the community and uses my deposits for local lending instead of funneling my money to wall street investment banks.
-
August 2023 by M Williams
Detailed, helpful advice. Great financial products
-
February 2023 by Hugh Landry
Great people, great programs / services, beautiful experience at the branch.
-
August 2022 by Anne McDonald
I spoke with someone in their Call Centre recently. The advise given was most helpful. My issue was resolved by the end of our conversation. You guys are awesome!
-
November 2020 by Vivian Hubley
Likee the new hours
-
September 2020 by Sharon Kennedy
I just wanted to shout out to Karen who assisted me recently with the purchase of US funds for a trip I am planning. I also had some general questions about RRSP's and she was most helpful. I am not a member of this Credit Union, but anytime I stop in the staff here is always pleasant and courteous. It's important to recognize people when they help so thanks again for your pleasant smile and making me feel welcome. Have a wonderful day!
-
November 2019 by Mohamad Kilani
It’s very bad to open Account here
-
November 2018 by Ruth Vandergeest
It's easy to get to, even though it is off the main drag. Approaching the building and the interior are very tidy. Everyone I had to interact with was friendly and helpful. Overall it was a comfortable experience and would recommend this branch to others.
-
November 2017 by Graham Brownlie
Credit Unions are a better choice for those who dislike high fees charged by The Big Five banks.
-
November 2016 by Apollo Lemmon
The staff at this credit union are always helpful and knowledgeable.
-
June 2014 by Ang N
This "bank" is so stuck in the past it's rediculous.
