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October 2024 by steven casey
I bought my car there, exceptional service. I told everyone how happy I was. Sales staff were great.
However, not the case with the service staff. I brought my car in for a routine repair which was a complete disaster. They don’t tell you about the unsuccessful attempt to fix it. You find that out on your way home. Three trips later it’s still not fixed. I’m going somewhere else to get it fixed. The worst part of the whole thing is the rude service girl who has been snotty with me since the first call I made.
I went from loving McPhee ford to not wanting to ever step foot in there again.
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October 2024 by Alexander Wong
Just bought a used car from MacPhee Ford and very happy with everything. Henry and Chris were a pleasure to deal with, very knowledgeable and patient with all my questions and with me while I shopped around the used market. They were very fair and easy-going in negotiating and appraising my trade-in and never put any pressure on me to close early. Would definitely recommend checking them out and asking for them specifically.
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October 2024 by Anthony
I had a great experience at this dealership with the purchase of a new truck, my sales rep, Dylan, was really friendly and had a great demeanour. The rest of the staff was also really great and really helpful in accommodating my busy schedule and re-arranging my appointment to pick up my new vehicle ?. I would recommend this dealership if you’re looking to get into a new or used ford! Overall really pleased with my experience.
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October 2024 by Jessie Dupont
10/10 service and vehicle. An absolutely amazing team works here. Shannah and Katelyn went above and beyond to get me the truck of my dreams when I was in a bad situation. They explained everything that was offered to me, was honest about the value of the packages offered with the truck, and explained all the fees and costs. Afterwards they went over all the fun new features the truck had, they listened to what I wanted and needed and found the perfect fit for me! I felt confident leaving with my new truck! They gained a life long customer!
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October 2024 by Darren
A few weeks ago I popped in to test drive a vehicle I seen on the lot. Sales person wasn't knowledgeable about the vehicle and responded with "Ill have to check when we get back" for the majority of questions. When were driving back into the lot, asked if I was interested and I said I would have to think about it. Had me park in the "sold line" because he could tell I was "really interested and going to buy it today". Asked for his card so I could think it over, took me inside and dinked around for 30 minutes getting me the "best price" before giving me his card. The best price was the price on the website, what a waste of time. Gave him my name and number (god knows why I did that), told him id call him and let him know what I decide.
Got a call on Monday, told him I wasn't interested. Text on Tuesday, responded not interested. Call on Wednesday, not interested. Thursday, blocked the number.
Went and bought a vehicle off Clutch. No pressure, honest folks and $5000 less, with less kms for the same year/make/model. Definitely going to go back to Clutch again in the future and suggest it to others.
Used car lots really need to step up their game and realize high pressure, constant calls and higher than necessary prices aren't a thing anymore.
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October 2024 by James Brannen
Excellent service as usual however detailing was not carried out.
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October 2024 by mark bain
I had contacted MacPhee Ford for my latest purchase and I couldn't have been more than happy. I had a great experience with my salesman Stephen Tate as he keep me informed on the delivery of my new truck and then when I showed up he was more than helpful to get me back on the road, I dealt with Shannah Harvey in the business office, she was great to deal with and fit me in in short notice , as they were extremely busy that day.
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October 2024 by Ashley Rose
Highly recommend.
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September 2024 by ThePeterispas
I had pleasant experiences but also very poor ones especially with the sales department.
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September 2024 by Mach Zreik
While in the end I didn't purchase a car from this dealership, Henry was by far one of the most stand up guys I've ever dealt with. Really breathes fresh air into the car buying process. Class act all the way during the process and even when I told him we went with another dealership (personal reasons, not related to Henry at all). Highly recommend Henry for anyone out there looking for a Ford. Thanks again Henry, really appreciate your thoughtfulness, time, and effort!
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September 2024 by Filip Kedzierski
Great buying experience overall. Shoutout to Jonathan in sales for setting me up with a new F150 Tremor. By far best Ford dealer in the HRM, definitely will buy another F150 here in the future.
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September 2024 by Christopher Poirrier
I bought my Ford Bronco Sport here in April of 2023. So far, so good. Kate is awesome. She doesn't act like a typical salesperson...no gimmicks...just talks to you like a human. I appreciate that. I bought the extended warranty and maintenance package. Booking service is super easy. There's always been appointments within a week. I usually bring my laptop and work while I wait. Staff have always been super friendly. I find the service appointment is always quicker than I expect. I'd recommend anyone looking for a vehicle to go in and chat with Kate.
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September 2024 by gerard bradbury
We recently took our ford transit motor home to MacPhee ford for an oil change and a small noise in the rear . Seven hundred dollars later we were told the valve cover needed replacement and the drive shaft needed replacement to the tune of four thousand dollars . We drove to California and back last winter without adding a drop of oil.
We contacted Ford Canada about recalls on the Ford Transit in which Ford Canada said the dealership should have picked up on the 6 recalls when the vehicle was checked in for service. Again they were happy to let it go out the door until Ford Canada called them
We took the motorhome to a truck mechanic who took the drive shaft out of the motorhome and could not find anything wrong or any kind of leak of oil around the cover . This truck shop could have easily said all that work was needed and quoted a lower price but he was honest enough to charge an hour and half labor to inspect the findings of MacPhee and said none of it had to be done
Two years ago our Ford 450 motorhome was in MacPhee for a safety inspection and they told us the rear springs needed replacement once again we headed for a second opinion to a spring shop in Sackville where we were told there was not a thing wrong with the springs . The spring shop owner laughed when we told them who gave us the news of spring replacement he shook his head and said they are conveniently stupid.
After thousands of dollars spent at MacPhee on our motorhomes and our Ford Fusion it will be our last . And in closing after complaining on a bill for work on my Fusion the head of service at the time said he would refund a few bucks if I gave MacPhee a five star rating.
Here’s the one star you so readily deserve
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August 2024 by Tiffiany Marson
THE WORST Ford dealership we have ever dealt with. Jeff (the GM) has zero customer service etiquette.
Upon telling Jeff I had never received such poor service from any other Ford dealership in the city, his response was to go see someone else.
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August 2024 by Jason GAY
After many years with Macphee Ford and purchasing Extended Warranties i get disappointed. Issue after issue in service i decided to move on. My last Ford from this location.
