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January 2024 by Jonathan DeMond
Chelsea was extremely friendly and helpful. Rate was very competitive when booking through AMA. Vehicle was very new and in great condition.
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November 2023 by Catherine Rogers
Our car was ready when expected and very new. When we had the bad luck to have a flat tire, it was easy to swap the car out at the nearest city so we could continue on our trip. An easy return just topped off a good experience.
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November 2023 by C Kapel
When finding out I had to travel for a funeralI called Alamo rental cars to ask if I could rent a car without a credit card , I was told yes as long as you have a return ticket. I then booked flights for my daughter and I and flew fromAlberta to Nova Scotia , went to pick up the rental I had booked and found out I can’t get it without a credit card leaving my daughter and I stranded in another province 2 hours from where we needed to go the week of the funeral . When I called customer service to have this rectified I was told no you told wrong Info , there’s nothing we can do. The customer service I received was horrible but they can’t be bothered to fix their mistake. So disappointed and would never recommend this company to anyone
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November 2023 by Daniela Lama
Linda was very thorough and explained everything . The car pick up was very quick. Price was competitive . Next timw We will rent a vehicle from here again.
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October 2023 by john buote
Very slow service. Had to wait forever to get keys to vehicle only one person working
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October 2023 by Jerome Nicholls
Reserved a truck and after getting to the desk even after eating at the airport they didn't have a truck available. So Alamo knows how to take the reservation they just don't know how to hold the reservation, after booking a full size truck.Poor customer service, the attendant just shrugged And said there's nothing he can do will have to wait for one. After waiting 45 min they tried giving us a mini truck instead Should be able to give half star rating.
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October 2023 by Mista Jay
Well Linda, here is the review I promised you. If I could give you negative points I would. August 17th, 2023, 1030 pm, in case her employer wants to review the cameras ;)I have to say you are the least professional person I have encountered in a customer experience position in a VERY long time, and I strongly suggest you reconsider your career choice because you've clearly given up a long time ago.To Linda's employer, this woman should not be greeting your customers or be any point of contact where she represents your Company.It started when Linda very rudly told me I was standing in front of the wrong counter. I didn't realize Alamo and National were the same company. She continued to be abrupt and condescending to the point where I told her that I hoped the rest of the people I encounter on my visit to beautiful Halifax are more professional than she was. To which she replied if she wasn't there I wouldn't be renting a car tonight.I said well if I'd known she was going to be so rude I would have rented from a different company, to which she replied "well there's still time"... ?♂️?♂️Keep in mind that this is the first person I've interacted with in a new city and I've spent $2000 for a weekly rental. And it was booked weeks in advance and I wouldn't find anything anywhere else at this point.This ridiculous behavior continued for the duration of the interaction.Definitely will not be back to this company, and Linda, if you don't like your job get a new one. Don't take it out on the customers.
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July 2023 by Ken Pelechytik
June 19, 2023 - Halifax Airport - Alamo Rental ReviewAfter reading multiple reviews for car rentals at Halifax airport finally called Alamo months before our May 21, 2023 pick up. Spoke with a very informed but polite manager Jason who easily convinced me Alamo was a great choice. We pre-booked through Costco for an additional discount. Pick up time was to be 10:30 a.m. but surprisingly our flight was on time and we met Jason at the Alamo counter at 8:00a.m.The Rav4 we had requested was not available so Jason offered us several choices instead. After discounting what we did not want, we chose a new Ford Escape at Jason's suggestion. This meant a free upgrade with Nav now included.As well, Jason kindly did not charge us for the early pick up as was his mandate and just honored our original contract price. In short, picking up the vehicle was a very pleasant and smooth process.The Escape never missed a beat over 12 days and was fun to drive. Except for the "auto stop-start" which had to be shut off at each start-up. (what a dumb and dangerous idea)Drop- off was equally simple and quick thanks to a very amiable David who efficiently processed our payment after checking our car for any damages.Thanks to the two pleasant and professional gentlemen we dealt with at Alamo we will be sure to rent from them again.
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March 2023 by Tessa Dennis
Had a great experience renting a Ford Edge for the week. We traveled over 3000 Kilometers. The car was incredibly clean and comfortable for our long days of driving. Easy check out process outside of operating hours.
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December 2022 by Angelo M S
Rented a Mitsubishi RVR. Had 48,000km. The car had check engine light and the car lost power while driving on the highway. Cruiser control stopped working and we could no accelerate fast. Car could be a lemon but we did not get any sort of compensation for this.
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December 2022 by Howard Farmer BSc Hons
My car hire was faultless, a new car that took me all the way round nova scotia without missing a beat... great service from staff who were very thorough yet experienced.. i put car thru a car wash before returning it which surprised them but its my responcibility to give it back in same condition so why not, i videod the exterior to prove the condition and car was accepted back with a smile, ill definatly be using Alamo again, as long as i get the chevy malibu!
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December 2022 by Kirk Weiler
Had never rented from Alamo and wondered what it would be like as usually rented from Budget or Enterprise. When I originally came to the Alamo counter at Halifax airport I was greeted by a friendly yet very efficient Jason who looked after my booking and got us on our way very quickly. When I dropped off the car Megan was friendly and looked it over and we were gone in no time so we really appreciated excellent service!
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December 2020 by Renee Mercer
Four stars because the Halifax agent, Mike, was outstanding and in a time of stress/panic, he was able to reserve a car for my trip at my original rate. Earlier, our flight was diverted to another province, I called Costco Travel to make sure my car was there (or to see if I could change the pick up location) and was directed to an Alamo agent, working for Costco Travel, who said my reservation was cancelled and she was sorry but there was nothing she could do for me. The original reservation had our flight number so the rental should not have been cancelled due to our delayed flight (however, Mike checked their list and my reservation was not in their system for a pickup that day, so somewhere along the way, Alamo cancelled my reservation). My reservation with Costco Travel is still showing in their system as not being cancelled.
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December 2020 by Norm Koch
We rented a mid size car in Orlando for 17 days that initially had an issue which we reported upon vehicle return. We explained the issue to Hector who greeted us on the return. He listened and was very cordial with what we explained and took care of our concern immediately without hesitation! Thank you Alamo and a special thank you to Hector for the great customer service experience. We will be back, often!
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December 2019 by Dave Cousins
We originally had booked a Ford Edge for our trip to Halifax in October. They did not have one at the time of pickup and upgraded us to a Chevrolet Tahoe. This would be a great upgrade under normal conditions but as we had a lot of visits downtown Halifax found that it was just to big to maneuver on the narrower streets. I called Alamo the next day and explained the situation and they rectified it immediately. I returned the Tahoe to pick up a smaller SUV. The service was great and staff were more than accommodating to my request. Also pricing was decent. Will definitely rent from Alamo again.
