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November 2025 by Denise R
I have used West Jet cargo many times for the transportation of birds. They are very reliable, never had an issue with the pets once arrived, well taken care of by the employees.
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October 2025 by Ghost Buster
Thank you for making me stand in line for 20 minutes, for a question that could of been answered in less than 30 seconds
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August 2024 by Diane Mitchell
Lots of patience and very helpful ,we were waiting for the arrival of our puppy ,felt bad there was a delay and reassuring they are quick bring live animals to cargo. He took my name and number and would call me. Once the plane landed and animals brought to cargo he brought our puppy ahead to the office ,puppy carrier was messy so after we got the carrier cleaned they even took the garbage for us
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March 2024 by sammie shoroh
We were really worried about our older dog as he’s very nervous and scared of people but WestJet cargo exceeded any expectations we had. He was well taken care of and very comfortable on the plane. Will definitely be using west jet cargo again!!
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January 2024 by Ross Mackie
Person on the phone was rude
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June 2023 by Michael Merry
I lost my bag and I did not get it back and they won’t give us money
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March 2023 by byron arsenault
Counter staff worked really hard to make sure my dog didn't have to stay overnight in Toronto and made it from the west coast to the east coast in one day
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March 2023 by Willow Creek Massage Therapy
Great staff and easy to work with for shipping
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March 2023 by Eric DISEPOLO
Awesome and friendly staff! I ship puppies of of the WestJet cargo facility and they're great people.
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March 2023 by Lori Beck
One of the worst experiences shipping our puppy from Ottawa to Halifax. Cancelled flight, only concerned with the extra fees they could charge me and not the care of my puppy. Never again
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March 2023 by Alvin Dueck
They flew my newly purchased puppy in from Winnipeg to NS. They physically called to say that the arrival was delayed ?
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March 2022 by Ethel Jordan
Awesome service, as always. Prompt, courteous, and attentive to details.
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March 2022 by Paul Miller
Virtual assistant no help. Wanted me to describe my inquiry in one sentence which was not possible. Scheduled a call back but did not receive one. Now holding on phone for an hour. Obviously, customer service is not important to this business.
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March 2022 by Jamie-marie Hampson
Better snacks instead of pretzels early morning would be nice
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March 2022 by Lena
We use WestJet Cargo for shipping our puppies across Canada. They are very professional, know what they are doing and we feel confident leaving our "babies" in their care. These two darlin's shared a crate on their way to Vancouver.
