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February 2023 by Hemangini Patel
We bought the shoe and the size was not perfect, we went to store for the change of size they told they do not have the size we will help you with online. I got agreed but we did not received it for 15 days and due to that we visited store again they told that you can inquire in customer care . Customer care answers us that they do not 11 no shoe in any of the store ,so we asked for refund but again it's been a month we applied for refund and we have not got it. Very poor service from stre and customer care .
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January 2023 by Sudhir Ghodke
Ashley was very helpful and knowledgeable. Store has great collection for formal shoes.
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November 2022 by Taylor Vickery
Ordered a pair of heels waiting for them to be shipped for 2 weeks and received no shipping email so I went on the live chat to figure out what is going on. My package was "lost" when it never shipped to begin with and I needed these shoes by the end of the month so I could have been looking elsewhere had I known they were never going to ship.
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October 2022 by Amelia Green
Staff was so nice helping find a pair of boots, they kept the box after i purchased because I needed them for work that day, after not even being able to walk in them because they were SO uncomfortable, I go back an hour later and they won’t let me return without the box… but they KEPT THE BOX. What the heck
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October 2022 by Sandra Reddick
Good shoes and excellent service
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October 2022 by C. A. S. (ThatOneKid410)
Today, I went shoe shopping after work at the HSC, because my shoe got a hole in them while walking home. I went to 5 of the shoe stores before I went to this one, and everyone mainly gave me a cold shoulder or didn't greet me and seemed really really uninterested in helping me. When I came into this store. The associate her name is Josephine, was super super kind-hearted and helped me pick out some shoes. It look forever to find my size, but I didn't get just one pair. I bought two. I will for sure come back to this Aldo, as long as she is working and make it a lot of fun. Thank you again Josephine for all your help, I super appreciate it. I tried to find out how to do a review online on the survey but couldn't find it. So this will also, do.
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August 2022 by Deep Kaur
This Aldo location is ok. You can find some of there regular stuff there but they don’t really have variety. It is a small store. I hope they could expand it a little with some more variety!!
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August 2022 by ThatOneKid95
Today, I went shoe shopping after work at the HSC, because my shoe got a hole in them while walking home. I went to 5 of the shoe stores before I went to this one, and everyone mainly gave me a cold shoulder or didn't greet me and seemed really really uninterested in helping me. When I came into this store. The associate her name is Josephine, was super super kind-hearted and helped me pick out some shoes. It look forever to find my size, but I didn't get just one pair. I bought two. I will for sure come back to this Aldo, as long as she is working and make it a lot of fun. Thank you again Josephine for all your help, I super appreciate it. I tried to find out how to do a review online on the survey but couldn't find it. So this will also, do.
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June 2022 by Sidhu Mahmewala
I ordered a pair of shoes, but they don’t come to my address. So, go to this aldo store for refund my money or to buy another pair of shoes. All the staff behavior is very disappointed they are very rude and disrespectful. Talk to the manager but, she is also racist. This is the worst experience I’ve in Canada. The all people working at this store are stereotype
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March 2022 by Anna Ngo
I visited the store in Halifax Shopping Center and I was very disappointed with the service and the staff. Never come back.I visited the first time and got a good experience, but the shoes were so tight when I tried at home, so I come back to buy new shoes or change to a bigger size.However, I was unlucky on that day when I visited them on Sunday and maybe it was a very busy day for them, so the staff's behavior was very rude. Except 1 girl was nice, the rest was terrible, including the supervisor, they were cranky when I didn't hear well and asked again, or asked more about the products. From their attitude and their voice, I can feel they don't love their job and treat customers like garbage.They even lost the boots I left at the counter to change the size and said I didn't give back, when they found it, no apology at all. So I returned it and didn't want anything more, then thing was even worse when their return system didn't work until 3 pm, 1 hour later :( . Such a very bad experience at a shoe store, while I have a lot of better choices in other stores around.
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December 2021 by Theresa Rankin
Nov 24, I had an excellent experience at this store in the Hfx Shopping Centre. I was in Brown's at the shopping centre which was not a great experience.The clerk at Aldo was very helpful and helped me find what I was looking for..a comfortable pair of boots. Love them. Thumbs
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September 2021 by Pethrona Russell
I got some super cool stuff today at great prices not to mention great customer service and friendly.
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September 2021 by Paramjit Singh Kalra
Very good experience. Staff is so considerate and will help you with everything. Hassan(store associate) helped me with my size. I have a mobility issue (due to my bad hip), he made me sit and have me try my shoes. ?
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September 2021 by Suraiya Gazi
If i could give zero stars i would. I ordered online and received a low quality pair of slippers that i wore only once, indoors for a few hours, and i couldnt believe the coating came off! I was shocked! This standard of product is unacceptable from Aldo! The store wouldn't accept the return saying its not a manufacturing defect. Lost my money. Disgusting customer service and quality. There is absolutely no standard. Im never buying anything from Aldo ever again. Please dont waste your money here. Invest it somewhere else not Aldo. Zero quality. Maybe good for one time use disposable shoes!
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September 2021 by Rajni Puni
Bye Bye Aldo. I buy all my footwear and accessories from Aldo until I had to return one item and learned something about your return policy which is horrible.I bought a bag for my wife at Aldo shoes shop situated in Halifax shopping center. We reached home and my wife changed her mind. Next day we went to return the item but gentlemen at the register said that we couldn't return as I cant find the receipt that was sent to me over the email. Yes, it is my mistake that I didnt check an email when gentlemen sent a receipt to my email id but who does that. I never received any email.Now, gentlemen said I cant return it as i dont have receipt. Item to return is in untouched condition and still has barcode ok it. How on earth it be possible that Aldo cant retrace my purchase from barcode and return? You have lost a customer who was regular and loyal.
