Best Buy

Most Recent Comments

• January 2026 by Kyle Zhang
  garbage customer service experience,the associate guaranteed the mouse will work but end up not working,were to return but the customer service told us the system was not working, what else can work in the terrible store？
• January 2026 by Kath Ednalaguim
  Called in a few hours before going in to trade my old Epson Printer to make sure that they really do TRADE INS. I was told I will get a gift card in exchange for the Epson Ecotank that I have. I drove all the way to this location just to be told that they don't do trade ins even if I showed the AD on their website. She said I will get a $20 off if I do get a new printer which I said i will take that coupon since I can't decide which one I will get yet. Which says that best buy can do this and give a coupon or e gift card. I ended up just giving it to them without getting anything back which is very disappointing because they don't follow their own Advertisements. And the customer service lady BABANU wasn't really helpful because everytime I showed something to her she would just turn me down and say that BEST BUY doesn't do it. When I literally called before driving 30 mins away. Waste of time. Don't recommend this location at all.
• January 2026 by Yilun Zhang
  My computer was repaired a week ago but hasn't been shipped back to me yet…They said they'd call me back, but two days have passed and no one has called.
• January 2026 by Danielle Fisher
  I bought two IPhone 17 pro max on Nov 12/25 and returned our old phones and the new protection plan was set up on them but on the returned phones the protection plan had not been cancelled as per my understanding when I asked if they would be cancelling it and was told yes. I now found out after 4 payment came out for the two phones I don’t own and have returned. I was told by geek squad that I was supposed to cancel it but I was not informed of that so now I was told by geek squad to go into the store and cancel it to get my money back which I will be going to do today but I also want my money back from them in total of 4 payment for both phones. That is a lot of money to just throw away for nothing. If I don’t get anywhere with the store I will have to contact the manager for a refund. The girl that took care of me that day did a great job friendly and smiled and the only thing she didn’t inform me about was this issue.
  Dani
• January 2026 by Bria Wong
  Went to get one of the Boxing Day phone plans, even though it can be a cumbersome process we dealt with Adryan, he was great, made sure we got the best deal and was overall very knowledgeable.
• December 2025 by Johnny Extreme
  waited over an hour at this location only to find out the phone deals advertised online are not what they appear to be. The signage and website make it look like you can pair any phone with the heavily promoted $35/100GB plan that Bell, Rogers, and TELUS are all advertising right now. In reality, that plan is BYOD only, which is never stated clearly anywhere.
  
  Once you finally sit down with a rep, you’re told the only way to get the advertised phone pricing or gift card is to sign up for a much more expensive plan. Even worse, the “keep” price shown online isn’t a flat rate. The rep explained it actually changes depending on how expensive the plan is, meaning cheaper plans result in a higher device cost. None of this is disclosed upfront by Best Buy or the carriers.
  
  This is a textbook bait and switch. The entire phone selling model here relies on fine print and conditions that aren’t communicated until you’ve already invested your time. Extremely frustrating experience and a complete waste of an afternoon. Best Buy and the Big 3 carriers need to be far more transparent about how these phone deals actually work.
  
  Waited in line for nothing!
• December 2025 by behnaz ghoreshi
  Despite clearly requesting a 40GB plan, they selected 100GB in the system, then changed it days later without my consent and charged me $37.73 for their own mistake.
  
  This caused serious billing and payment problems and put me under a lot of stress. This is the second horrible experience I’ve had at this location. Completely unacceptable.
• December 2025 by Sophia
  I have literally had the worst experience getting a phone here on Black Friday after I lost my phone and needed to replace it.
  
  I went in and wanted to stay with Koodo, as I talked to Koodo prior to going in and was told that my bonus would be waived if I stayed with Koodo.
  Upon going in after saying I wanted to stay with Koodo the man “helping” me, said that switching me to Telus would be cheaper and asked me why I wasn’t interested in other providers/switching. I told him I needed to stay with Koodo, that the bonus fee would be waived and that if I switched I would have to pay more than double ($249 vs $585) and that it should be in my Koodo account. He looked at my account and told me that because Telus and Koodo are owned by the same company that even if I switched to Telus I wouldn’t have to pay the bonus penalty and that that waived fee would stay waived. So I agreed to switch.
  
  He quoted me 60+ tax for the plan and 12.50+ tax for the phone, on a monthly basis for 24 months. Plus the $249 fee. Total cost would be $1999 for the phone over 24 months + $249 fee for ending my contract early with the bonus fee waived = $2248 total. Said it was a great deal and reassured me it was the cheapest and best option.
  
  Then I get all my bills.
  
  Telus bill - My phone is actually 27.50 a month, he messed up the plan. Admitted to mixing up two deals. Reassured me that even though I’m paying more than double what I was quoted for the phone over the next two years that it was “still the cheapest option”
  
  Koodo bill - $585. Because turns out that he lied or just gave me incorrect information and by switching to Telus the bonus didn’t get waived - what I was afraid of, and exactly what he assured me wouldn’t happen - I don’t even know where I’m going to pull that extra money from now.
  
  I went from thinking I’d be paying $1999 over 24 months + an initial fee of $249. Totalling $2248
  To actually now having to pay paying $2415 over 24 months + an initial fee of $585
  Totalling $3000
  
  You read that right. I will be paying $3000 for my new phone when this is all said and done. $3000 for a “good deal” that will “save me money”. I should have just gone to apple and bought a new phone - which if he had not given me all the wrong information is what I would have done. I am out HUNDREDS up front, and am now stuck paying more than double monthly than what I was quoted. Go anywhere else for a new phone, my experience and the service after has been horrific and I have no idea where I’m going to come up with the money to pay for their mistakes that I am now stuck with.
• December 2025 by Destiny Perry
  Update: went to the same location to get the correct item I originally order, decided to ask if they have a direct number to their store (in case I missed it somewhere) since I had to go through customer service. One girl says no, then another girl comes over and says they do but the phone lines were down today, so I was like ok but I couldn’t call yesterday because there’s no number listed on the website or Google, again she says the lines were down (not what I’m asking), and I had to repeat again that it’s literally not listed so do they have one or not. Couldn’t get a straight answer so safe to say they need some training on listening to what the customer is asking for and if they have a direct phone number or not.
  
  Gave me the wrong version of an item for a pickup order (Switch 2 game instead of Original Switch), the store itself does not have a direct number (which is stupid) so called customer service to request they put the correct item on hold and they said the store would call me in the morning, they didn’t. Called customer service back and they couldn’t get ahold of the store either which is absolutely ridiculous. Had to call another location to check the stock of the item to make sure I don’t waste my time going back to get the correct item.
• November 2025 by Harsh Patel
  I waited 2 HOURS after arriving at 7:00, and when it was finally my turn, the staff member RYAN made my experience unbelievably miserable. In my opinion, he was rude, impatient, and acted like helping me was a chore. He sped through the plans like he didn’t care and basically made me feel like I should stop asking questions because there were “lots of customers” waiting.
  
  I left feeling frustrated, disrespected, and honestly shocked that someone representing a company could treat a paying customer like that. This was one of the worst customer service experiences of my life. Save yourself the stress and go anywhere else!
• November 2025 by Dillon Hillier
  If you want to stand around waiting forever for cell phones & not be acknowledged after 20 minutes this is the place to be.
  
  Can’t say horrible service because I didn’t get any freaking service!
• November 2025 by Jay Chhajlani
  This location at Halifax make you feel that you are doing them a favour of purchasing from Best Buy .
  
  Poor customer service right from entering to exiting the place.
  
  I will not even visit this place again.
  
  I wish could rate them “0”
• November 2025 by Arshdeep Sidhu
  Keyur was amazing! Super helpful, knowledgeable, and made sure I got the best deal possible. Excellent customer service — thank you, Keyur!
• November 2025 by Arshpreet kaur
  ⭐️⭐️⭐️⭐️⭐️ Professional & Helpful Service
  Keyur and akash was an excellent salesperson! He was very knowledgeable, guided me through the options with patience, and helped me find the best deal. Really appreciate his great service — highly recommend asking for Keyur at Best Buy!
• November 2025 by Jan Lugar
  My daughter and I dropped into Bayers Lake Best Buy. The young man greeted us and apologized for the renovations happening. Sam was his name. He immediately aided us in getting exactly what we wanted. Helped in decision making and giving us pros and cons of various items. His honestly was sooo appreciated. No pressure at all. Due to his excellent knowledge we bought the item. He immediately took us to Geek squad I believe the name was Kevin?. Again so knowlege and helpful.
  Sam deserves a great deal of credit for his patience, great personality and such an asset to the shoppers experience. Well done and thank you Sam!