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October 2024 by Simran Kaur
Today, i met One of the polite and Sensitive lady (Heather) Like she was charming the whole store with her smile. when i was just entered, the way she talk, the way she help was so Gentle and i know we usually go for our purchase nd for sm stuff but the way since beginning till end was very appreciated. i am very happy with my purchase but all over till end was so beautiful just beacuse of her (Heather). we had so many questions she helped with everything. Thank you So much for everything when we just left from the store, one of my friend said she made our day so beautiful. Thanks and and Love for Heather.
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July 2024 by MOHAMMED SYED MASOOD S A
Good Service Thanks!
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May 2024 by Chloe
Disappointment with the service I received when trying to purchase an engagement ring for my partner last week. The associate didn't seem interested or take me seriously in my purchasing journey, which left me feeling discouraged. It made me reconsider future purchases from this chain due to the lack of respect and assistance. My budget for the ring was around 3k -4K but my treatment was like I couldn’t afford it. Maybe it’s because I didn’t have time to change after helping a friend with some yard work but that shouldn’t factor in that type of treatment.
Don’t recommend buying due to poor customer service and quick judgement
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April 2024 by Tanya Myles
Stopped in here today with a specific purpose to find the perfect earrings for my upcoming wedding. Joanne Leblanc was amazing!! I showed her pictures of my dress and hair piece, described my shoes, and she was not only patient and kind, but her recommendations were spot on. Walked out of there very happy. Excellent experience!
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April 2024 by selim levent sun
Heather was absolutely a hoot and a half!! Great service!!
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February 2024 by Doc Halliwood
Staff are great - good selection of jewellery. Had jewellery repaired - wouldn't know where it was fixed. Nice place to shop - would recommend.
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January 2024 by Mya Newby
Heather is the best. So helpful and kind.
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December 2023 by Serge Michaud
Excellent service. Brought our rings for a cleaning and warranty stamp!! Best service in years!! Could not be happier. Ended up buying more jewelry!!
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December 2023 by The Hurricane
Had some issues with a gold piece, the staff went out of their way to accommodate and make sure I was happy with my purchase. They went above and beyond to find a remedy and they did! Special thank you to Tess, Wendy & Joanne for the top notch customer service. Love my gold cross :)
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December 2023 by Mitchell Hippern
Had some issues with a gold piece, the staff went out of their way to accommodate and make sure I was happy with my purchase. They went above and beyond to find a remedy and they did! Special thank you to Tess, Wendy & Joanne for the top notch customer service. Love my gold cross :)
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August 2023 by Christa Russell
Update: It has been one full week since I took the suggestion below and emailed charm diamond in hopes of a solution. I have not heard anything from them.Had my ring resized and it was returned with a missing diamond from the setting. The staff member didn’t check over the ring before giving it back to me. Thank goodness I looked it over before leaving. They sent it back to get the diamond replaced but didn’t offer any sort of rebate on the initial sizing of the ring. It would have been nice for them to offer this given they had lost the diamond.I was quoted $100 for the resizing and it ended up being $150 (which by itself is fine but in addition to what happened after was annoying).
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April 2023 by Mya N.
terrible and I would never spend your money there unless you want to be met with snotty staff acting as if they are "too good" to speak to you.
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April 2023 by Francis Day
I didnt buy anything here but the woman working was really great and helped me figure out my ring size
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January 2023 by Chris S
For anyone looking for an engagement ring save yourself time/money. Went in and off the bat was not taken seriously and basically told what I was looking for was expensive and hard to find instead of working with me and my budget for solutions. Was shown lower quality diamonds that were way overpriced and told "you won't find better than this" so it can be very misleading to someone who doesn't know much about diamonds. Also asked for a quote 3 weeks ago and I have yet to receive anything. But that's okay, because within this time frame I purchased the most beautiful, high quality diamond from Peoples at a lower price than the lower quality diamond at Charm. If you're in the market, I highly recommend visiting Jason at Peoples; I promise you will not be let down
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November 2022 by kaila kaye
Carolann at this location is amazing to deal with.
