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December 2023 by Clyde Cleveland
The worst experience I have ever had with a store and they just do not care. I bought a ring from Brooklyn at this location and was told to call two weeks before I want the ring. A few days later I call and tell them I want the ring, a different lady answered the phone and told me that they cannot size my ring and it would need to be ordered which would take 6-8 weeks, I then explained what Brooklyn had said to me when I bought the ring so she then told me a manager would call me. A few days later I called the manager myself, the manager then told me that my ring can’t be ordered and she would send it off to see if it could even be sized which took me by surprise as I already bought this ring that now nobody knows if it can even be sized!! A little bit later the manager then calls me back to tell me it can be sized which was great but if I wanted the ring to propose then I could go get it, so that’s what I did. A few weeks later my fiancé brought her ring in to be sized, both her and myself were told it would take 1-2 weeks which was great as we were going away. Two weeks goes by and the ring is done, we go in and it is huge on her so off it goes again to be sized. ANOTHER two weeks goes by, ring is done, we go in and the ring is still huge on her. The manager then tries to convince her that the ring fits fine when it clearly slides on and off her finger like nothing and the other worker agreed it was too big. The worker then says that the little accents under the ring could be making it too big which made sense but I’m unsure why it took 2 ring sizings’ and a whole month later to figure that out. So now here we are with a ring that is too big because we have our engagement photos and now we need to drive back out to the mall for the 3rd time to size the ring and wait another two weeks. We will definitely not be buying the other wedding bands here nor will we ever be back.
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January 2023 by michael hanna
Patrick is above and beyond I bought a watch there and he did all he can to help select and choose what we want, he was super patient, friendly and cheerful.Thank you!
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October 2022 by A F
The manager went ABOVE AND BEYOND. Many thanks to her for everything she did for me and my partner. 100% my next item will be from this store. I support people who treat me like they care. I'm very happy with my bridal set!
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August 2022 by Chris Currie
Bought a gold ring with diamonds and snapped in back where it was sized, they sent it back and got it fixed and happened, happened again 2 months after, terrible quality for the price, don’t recommend buying from here
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December 2021 by Raymond Scully
Very disappointed with the service here. I brought in my grandfather’s ring to be resized and when I got it back, the gem appeared cracked. They tried to tell me that it was a “natural” feature of the gem, but I’m 99% sure that it wasn’t there before. I’ll be taking my ring elsewhere to be appraised for a 2nd opinion and see what they tell me.
