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January 2026 by Nancy Penney
Julie Allen is amazing! She has helped me with several purchases and always gives great advice! Thank you!
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December 2025 by Rola Alkhairi
I loved my watch and the service is excellent 🌟🌟🌟🌟🌟🌟🌟🌟🎈🎈🎈🎈🎈🎈🎈🎈🎈🌟🌟🌟🌟🌟🌟🌟
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November 2025 by ilonaa714
Santiago was so helpful!
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September 2025 by Anna Thomas
I am absolutely so frustrated with this experience so far. I bought my husband a watch for our wedding day, had it engraved with a special note on the back, it is a beautiful watch. Unfortunately it arrived broken but we didn’t know until he put it on, I called the number I was given in store and was promised it would be an easy fix and would be back within 5 weeks. I sent the watch out to be repaired less than 2 days later.
While waiting for my husbands watch back I got an email claiming that the watch was not received (by this time it should already have been to the repair centre and almost back to me). I confirmed that FedEx had a signature saying it was in fact delivered to the Ontario location but they can’t track it after that. Fossil said it hasn’t arrived at the Dallas location yet and they don’t know when it will.
It has been 6 weeks now since the watch was sent out and I just keep getting email after email stating that they don’t know where the watch is but they’ll keep me updated.
They have offered the cost of the watch put towards a new one but the one I picked out for him isn’t in stock anymore and they can’t guarantee it’ll be back.
This is so incredibly frustrating and disappointing. I hope to get his watch back someday but I will not be purchasing from fossil again.
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July 2025 by Agamjot Singh
Great Collection
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February 2025 by denise comeau
Thank you Blade for helping my mom tonight with her bag. You were very kind and helped her figure out her strap situation.
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February 2025 by Mohammad Sadegh Khosravi
Thank you Blade and the other gentleman who helped us this morning. We received the best customer service ever today. I really recommend everyone to shop from this store as they have the best customer service you can imagine.
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January 2025 by Nastassia Burynskaya
I would like to thanks Reema a lot helping us ( me and my Fiancée) with choosing watch and making the best experience possible! The way she was carrying about her costumers and doing her best in sizing out watches- it was very good experience that made me write this review! We finish our shopping happy and definitely will suggest you come visit the store and ask for Reema’s help! She is a very nice person and she is a very good asset to the company!
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December 2024 by Carlos Andres
Reema helped my fiancé and myself pick the best set of watches possible. She was patient, kind, and very helpful giving us an amazing experience. Her manager was very knowledgeable as well and they made sure sizing and engraving was perfect. Thank you so much!
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September 2024 by Khushneet Kaur
Reema was the sales associate who helped me and she was really kind and helpful. She helped me pick the perfect gift. Would love to visit again!! :)
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July 2024 by dhiraj gabba
Worst experience ever with my last purchase at the Halifax store. Associate lady named "REEMA" was very rude and awful behavior, not ready to listen. The other guy was fine but this lady need to learn from that guy as she's the assistant manager of the store. How she'll be a manager?? I wish i could give zero starts for her Awful customer service. I believe management could take some action about her rude behavior.
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May 2024 by Khaled Al-Nasrallah
Always had a great experience here and today was no different. A minor mishap with a watch battery replacement (watch issue, not anyone’s fault) lead to the store manager taking full responsibility and fixing the situation before I could even have a reaction.Great customer service all around but an exceptional experience with the manager in this situation.
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May 2024 by Parekh Nikunj
I recently had the pleasure of working with Andrea from Fossil's customer service team, and I must say, her assistance was nothing short of exceptional. I reached out to Fossil regarding the engraving of five watches, and Andrea went above and beyond to ensure that every detail was meticulously taken care of.
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May 2024 by Sam Skorobogatov
Great experience and amazing selection.
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April 2024 by Tristan Nagy
Price gouging at its finest… Went in for a battery replacement which has been free any time I’ve brought in my watches. Ended up paying 23 dollars for a 2 dollar battery. They didn’t bother to say anything about the price until after changing it or I would have said No thanks… I will be sure to change my batteries at home from now on.
