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December 2023 by Paige Evergreen
Worst customer service experience, will never bring my car back.To state, the mechanic is experienced and my car works great. Usually they explain every part of the process which is why we were returning to them.This time the woman who answers the phones gave us such appalling attitude we will never return.They didn’t call us when they said they would 3 times, as well as never informed us when parts were secured. The woman called me Thursday, said my car would be ready that afternoon. I called again that day and she said I could come get it first thing in the morning Friday now after I’d already left work early. They never called us the next morning so we call and they’ve had to order another part for the car. She refuses to tell us how much it is, and because our bill is already 3800 it would be nothing to add on. For reference when I eventually got my car the piece and labour was an additional 200. This phone call resulted in this woman hanging up on me because she was “too sick to deal with me” I had asked if I could come get my car after work on Friday at 430pm now that they’d had to get this extra part and delayed the morning pick up with no phone call and she screamed she was too sick to stay at work to wait for me so I had to wait until Monday and she was very upset I refused to pay for an Uber over walking to their shop.Overall the experience was unprofessional and I felt unsafe in their shop when I picked up my vehicle.The mechanic and the woman both yelled at me, refused to tell me how much the new part was (it wasn’t until after I left I read the charges once I had the paperwork), and overall were aggressive and unprofessional. The woman seemed very confused, had overcharged me (which they adjusted), and confronted me about an emailing issue we had had. I told her she had iMessaged me, it wasn’t the same thing as an email, and it didn’t send to my devices because I have an android. She yelled that was all jibberish to her and she didn’t understand technology and she never would and why should she have to call us every time they order a nut or bolt, and a quote is just an estimate it wasn’t that much more. Two hundred dollars is a lot to me, and a lot to many people struggling right now and I would have preferred to know.They constantly complained that they were overbooked (we had booked an appointment) and working long days, but refused to acknowledge several key issues like not calling us back, and ordering new parts and not telling us the cost.I didn’t feel safe by myself and wouldn’t recommend at all. Shame because the car runs great now.
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July 2023 by Herbie Green
Hebb’s Auto is WORLD CLASS auto shop! They have always taken care of all my vehicles & kept them running for many more years than they usually would. Darrell always offered wise advice to help prevent future problems ahead of time & sure was right, (and free of cost). May be a few hotheads I see left hating ratings but I guarantee you that they have issues of their own because Hebb’s Auto never changes up! They been top quality service since back in Sackville many years back! If only more people knew how great the service is here I don’t think they’d go anywhere else. Only problem is they could use a few more mechanics, because his time is limited, but if you can wait, it’s worth it when you have Darrell Hebb work on your car, you can be sure that you’re leaving a happy customer! Everything costs money these days, you get what you pay for!!! (Just keep Darren {their Son} away??jk he’s a great kid with an awesome sense of humour with a very down to earth mentality. Cheers to the Hebb family from a happy customer & after 30 years, I feel I’m a friend because you’re important when you go to Hebb auto.
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June 2023 by Joanne Corbett
I have been going to Hebb’s Automotive for over 15 years, because I can count on them. Darryl and Mildred are very trustworthy to deal with . They contact you to discuss any needed repairs prior to doing the work. They take pride in their business, and always explain what was done to my vehicle when I pick it up. They provide excellent service, I would highly recommend this business!Services: Exhaust
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June 2023 by Grant Trenholm
Always a pleasure dealing with Hebb's, friendly service and good work.
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January 2023 by Angus Newton
Trustworthy, hardworking, and knowledgeable in their tradecraft - I’ve been using Hebbs automotive since owning a car nearly 10 years ago, and have always been impressed by their friendliness, transparency and due diligence. A family run business that goes out of the way to accommodate unforeseen car issues, or last minute requests. I recommend their services to everyone.
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December 2022 by Kate Mason
The team at Hebb’s Auto were so kind, knowledgeable and all around great to deal with would highly recommend taking your car here! It would be in good hands!
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November 2022 by Michael Hebert
Used them before, they did good auto work. However their customer service is lacking. Phone skills and customer service skills need some work. They're apparently too busy to deal with inquiries on the phone, so too busy to get our business again. There are lots of great shops in this town with friendly people. I gave them 3 stars because I want to be fair to the folks in the shop, I've got nothing bad to say about the quality of the auto work.
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November 2022 by Sheldon Macdonald
Hebb's Auto was recommended to me by a friend. Darryl, Mildred and Darren have been very accommodating and extremely professional with every visit..When you find a good mechanics, you stay with them..Services: Oil change
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September 2022 by carol hill
The current service that they performed was automotive maintenance and vehicle inspection, but I have been going to Hebb's for at least twelve years or more and over that period of time, I think it is safe to say that I have probably had most of these services. I have always found that the work was well done and reasonably priced. They are always helpful, and I recommend them to anyone I know who is looking for a good mechanic. I don' t think I could find a better automotive service shop.Services: Auto maintenance
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April 2022 by thomas nicholson
I and my family go to Hebbs when we have auto problems and I find them efficient and more caring then most of the shops I have been to in the 60 years Ive been needing vehicle maintenance. They always find the time to fit me in on the planner. Very friendly local family business. I highly recommend giving them a call for all your service needs... Tom NServices: Steering & suspension repair
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March 2022 by Steve Macphee
Very professional and repaired my truck in a timely fashion, we will be back in the future!Service: Auto engine diagnostic
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February 2022 by Nicole Nickerson
I can't say enough about the professional and honest staff at Hebb's Automotive. They went above and beyond for me and I can't say thank you enough!!! Not only did you fix an issue that for over 1.5 yrs has been driving me crazy but you also informed me about issues with my exhaust others had failed to mention.I've read some of the reviews here and I have to say I can see some fakes pretty easily and I hope in reading this people will see what amazing mechanics you are and trust you with their vehicles as I did.THANK YOU SO MUCH for everything you did for me! See you next week for my oil change!!!Services: Brakes
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January 2022 by Ben Berger
Great service, they repaired my car in a timely manner and they were proactive on showing me the broken parts of my car that they repaired. They also showed me videos of the quality of the damaged parts while they were still on the car before repairing. Prices are more than reasonable and I'm very satisfied!!
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September 2021 by Mike Jim
I’ve been taking my vehicles to Hebb’s since I moved to Halifax in 2010. There has never been an issue with our vehicle that they haven’t been able to diagnose, fix, and most importantly, be open and honest about. My wife and I completely trust Hebb’s, and they will continue to be our first choice of auto shops in Halifax.Services: Steering & suspension repair
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September 2021 by Meg Ferguson
Hebb's demonstrate consistent service + care - always willing to show me the parts they need to replace, approve what needs to be done before doing so. I have been going to Hebb's for over 25 years for my oil changes, tire changes, maintenance, and MVIs.
