-
August 2024 by James Scalf
I found out that you have to search for items on their computer terminals rather than simply writing out the product numbers on a pick slip. I preferred the older way.
-
July 2024 by Dominic Ouellet
⭐⭐⭐⭐⭐
Lee Valley in Halifax is a fantastic store! The staff are incredibly knowledgeable and always ready to help with any questions. The quality of the products is top-notch, whether you're looking for woodworking tools, gardening supplies, or unique gifts. The store is well-organized and clean, making it easy to find what you need. I've been a loyal customer for years and highly recommend Lee Valley to anyone looking for quality tools and excellent customer service. Five stars all the way!
-
June 2024 by W J Rowsell
So many useful gadgets!
-
May 2024 by Lorne Norman
High quality woodworking tools
-
May 2024 by Neil N
Awesome service as usual.
-
April 2024 by Frank Sutherland
Always good quality products and great service!
-
February 2024 by Robert Walsh
Lee Valley. My favorite store in the world.
-
February 2024 by Anne McKie Lee
I normally love Lee Valley. They have great products. My last purchase left me very disappointed. Not in their product, but with their service. I was gifted a self watering seed starter. It was defeative, missing a part. I took it back to Lee Valley to exchange it. Again, I loved the product. I just wanted all the parts so that it was functional. To my dismay, the price had gone up $3 and they charged me the difference. I actually complained at the counter and they verified with the store manager. So they sold me a defective product and when I tried to return it shortly there after I got charged extra ?. So for $3, Lee Valley has not only lost my business, but that if my family and friends.
-
February 2024 by Marilyn Watson
Always eager to help with any problems - - big or small. Products are high quality.
-
February 2024 by Axe Guy
The PEOPLE are the strength of Lee Valley. They are makers and artisans of all stripes. The tools are great but when the people there catch wind of a product that doesn’t perform, they take it as far up the chain as it can go. Trust them. Buy the right tool and buy it once: win-win in the ‘long game’. ?Thanks Dan, Andrew, etc etc (wishing i was better with names…there used to be a Dave, lol. Plenty of women too. Sorry for the memory.?)
-
January 2024 by Gadjet Ramjet
It's okay. They didn't have several of the items I wanted, even though I had them on my "Wishlist", that said it was in stock. I also asked for a catalog, I was told they weren't doing catalogues anymore, which is very disappointing for a "Catalogue" Sales store!!! You can't see the whole product inventory, "Online", as you do in a catalog, nor are the stores set up for it. Online is fine "IF" you know what you want. If you're shopping for things, that you do not know about, or on impulse, online sucks! When I previously got the Lee valley catalog, I would always make time to go through every page, like a good book. And usually go back several times a year. A Catalogue, even an old one is as much as a reference as it is informative. My shopping at Lee Valley in the past has always had a high amount of "OH, that's cool, I'm buying it. Then I go online and put it on wish list. Then I go to the store transfer it to shopping cart, printout, and buy. That cannot happen Online! Online you just don't see everything at a glance. It only happens with in person and Catalog shopping. The most disappointing aspect today was traveling from a great distance by car, (1.5 hrs.) specifically to get certain items, & then the items not being there. No, ...backorder does not work! When I drove there specifically to get something I need now. I will be buying the items online, from Amazon. At least I know when I'll get them.
-
January 2024 by Bruce Tanner
Excellent gear !
-
January 2024 by Robert J. McInerney
Great selection of high quality tools and other products. The staff are knowledgeable and helpful.
-
January 2024 by Sue
Great customer service, had a nice conversation with Catherine (i think that's her name). She's quite knowledgeable and very nice. Happy with my purchase.
-
December 2023 by T G
Many people available to help. Everyone refuses to help.I was just trying to buy a very expensive axe, but was told to take a number by the lady who obviously wasn’t busy!Drove almost an hour to get here!!!Horrific customer service
