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August 2024 by Neeraja Raj
Really poor customer service. I love Michael Kors, but I'll never go to the Halifax shop again. I'll just order online.
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March 2024 by Leanne Latta
Uneducated staff, they cannot authenticate a bag if you bring it in.Be a great chance to buy a knock off, buy an authentic bag from them and return the fake one, they wouldn't know the difference..score!!!
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January 2024 by Anil Kumar
First time in my life a store told me that they are full.. went there to shorten a watch.. they we can’t do it beacuse I bought it online…awful experience.. will never buy from michael kors again.. my friends family will not let them buy anything from MK again.. specially halifax
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November 2023 by Natalie Zhou
Very bad management, three batches of people leaving and still not letting people in. There is a serious management problem
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November 2023 by Britanie Taylor - Ambrister
I had ordered a purse online, the order didn’t appear on their end however when I called Josh was helpful enough to search for my order. I also had the pleasure of speaking with a Randall over the phone. Excellent phone service from both. Also when I arrived at the store to pick up the three persons on floor were very welcoming. Will shop again
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November 2023 by Amy Richard
Extremely rude customer service.
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November 2023 by Aaron Conrod
Poor service. One day we bag is $448 the next $568. Bought but regret it
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June 2023 by Vincymol Varghese
I had bad experience with Micheal kors. I Purchased a red handbag directly from the store spending more than $150. Within 2 weeks of gentle use bags color became black in some areas. Very poor quality. We went to store to report the issue they said there is no guarantee or warranty for leather material or colourThey said us to take the bag to any shoe repair shop.From this we understand that there is no quality guarantee for Mk brand.Will not recommend anyone to purchase from Micheal Kros.
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April 2023 by Britanie Taylor
I had ordered a purse online, the order didn’t appear on their end however when I called Josh was helpful enough to search for my order. I also had the pleasure of speaking with a Randall over the phone. Excellent phone service from both. Also when I arrived at the store to pick up the three persons on floor were very welcoming. Will shop again
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April 2023 by Sharon Hallam
You know Michael Kors has a following. Personally I find then products plastic, I prefer high end supple leather if I am going to invest in a handbag. Some ofvthe bags are heavy and over embellished. Remember this is subjective.
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November 2022 by HKA Sav
My favorite store. Love shopping here. Staffs are friendly and kind. Especially "Randall". He is always welcoming and helpful.
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October 2022 by Tareem Al-Saqaf
I bought a coat from MK and the buttons were in poor condition, so I went in and asked to have them fixed. It took them about a month to fix it, and when I picked it up, the coat was not clean or ironed, despite the fact that I handed it to them clean and ironed. I was wondering if this is how MK returns items to customers. I have purchased from Mk Malaysia and other countries, but I was disappointed with how my coat was returned at this branch. Plus, the manager, Randall, speaks to me in a rude manner, as if he doesn't care about the customers. From what I read, I wasn't the only one who had a bad experience. This will be my final visit.
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October 2022 by Hadear Marzooque
I bought a purse online and I wanted to return it. I initiated the return and was instructed to take it to the store where they offered to package it for me and send me to Canada post to ship it. After of course examining the bag too closely as if I had replaced it or something!!! While this may seem benign it’s not just inconvenient but it’s also not fit for a classy brand. I wanted to exchange the item however I decided that I won’t buy MK again. Especially after waking into the store twice after to find another purse and no one offered to help or acknowledge me.
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July 2022 by Verdo Halef
BE AWARE of CUSTOMER SERVICE at MICHAEL KORS Halifax Shopping centre location.Online customer service, can take up to 15 business days. That route is still in progress.If I was the owners of a store or even district manager, I would want to be informed of what is going on with customer service at their store, especially how their store managers are acting.I Purchased a pair of sneakers from ONE of the store managers, named Randall.A week later when I am trying to return them, Randall, accuses me of having been wearing them and refuse to make a refund. I have pictures and video of the incidence to prove they are brand new..same condition he sold it to me.It's very clear that they have not been worn. the sneakers have a WHITE crisp bottom sole AND NO CREASES AT THE FRONT.It's not about the ~$300 sneakers NOW,It's about the PRINCIPLE of it all.Side note, a SECOND MANAGER named Egri comes out and says "it's his word against yours". NOT, that she actually believes in the fact I had worn them or not. She owned same pair of shoes and says, side of see-through sole scratch easily.THEN, If that was the case, they would know, that by even adding them in a box will scratch the surface or in delivery to store or manufacturer etc. Either case, they did not look any different than their other shoes on display.If, in fact this so called Randall is ONE of the store managers, then he needs to be fired for not doing his job properly.The truth is, Randall is actually selling a product that should not be sold, since in his own words are "un-sellable". He seem to be using a strategy, when customers comes back to refund, he pinpoints things on the item so he can decline customers refund.This is complete FRAUD against customers.I am just posting some of the pictures.Video was taken after my second interaction with them, I had to go back and give Randall a chance to DO the right thing.He had to much PRIDE in keeping truth to his lies.
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June 2022 by Verdo Halef
BE AWARE of CUSTOMER SERVICE at MICHAEL KORS Halifax Shopping centre location. I Purchased a pair of sneakers from ONE of the store managers, named Randall. A week later when I am trying to return them, Randall, accuses me of having been wearing them and refuse to make a refund. I have pictures and video of the incidence to prove they are brand new..same condition he sold it to me. It's very clear that they have not been worn. the sneakers have a WHITE crisp bottom sole AND NO CREASES AT THE FRONT. It's not about the ~$300 sneakers NOW, It's about the PRINCIPLE of it all. Side note, a SECOND MANAGER named Egri comes out and says "it's his word against yours". NOT, that she actually believes in the fact I had worn them or not. She owned same pair of shoes and says, side of see-through sole scratch easily. THEN, If that was the case, they would know, that by even adding them in a box will scratch the surface or in delivery to store or manufacturer etc. Either case, they did not look any different than their other shoes on display. If, in fact this so called Randall is ONE of the store managers, then he needs to be fired for not doing his job properly. The truth is, Randall is actually selling a product that should not be sold, since in his own words are "un-sellable". He seem to be using a strategy, when customers comes back to refund, he pinpoints things on the item so he can decline customers refund. This is complete FRAUD against customers. I went back to the store to give Randall a chance to DO the right thing, INSTEAD..... He had too much PRIDE in keeping true to his lies. I tried to post pictures of the shoes to prove they are unworn, but for some reason I could not upload them.
