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March 2025 by Wendy West
Me and my boyfriend worked with Safi he’s was amazing, worked through all problems with us, and showed amazing customer service!!!
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October 2024 by Alex Korezin
Apparently the workers here are inadequate. The second day in a row I come to the salon in the evening 2 hours before closing, and they close it. 2 days in a row, are you serious? They write their apologies on the door and don't give a damn. I wasted my time!
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June 2024 by Christopher Tabone
I had an excellent experience here with Saif while obtaining a 5G Home Internet router and plan. It was a simple transaction; no difficult questions, no pressure to spend money on things I don't need -- just a simple and efficient visit. It's a great location for anything related to Roger's services. If I need more help I'll definitely be back.
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May 2024 by Judy Rhyno
It was a quick informative stop. I received help from a knowledgeable representative, got what I needed for my phone and was done in no time, with no wait.
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January 2024 by K R
Store is closed at 130 pm Thursday, sign says it's open .
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November 2023 by Freni Patel
The staff is very hopeless. I went to upgrade plan for Black Friday deal. I was struggling with the app as it was not going forward nd I had a lot of questions. Nd they didn't help at all. Kept saying we don't know about the app. Nor answered any of my questions. Nd didn't pay any attention to me as a customer.
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November 2023 by Cassidy durston
Just left the Rogers store after having a wonderful interaction with Patrick. He was friendly, very knowledgeable, took the time to compare offers available to me and even went above and beyond to call a few stores in order to find the phone I wanted. We found the phone I was looking for and his efforts to help me were greatly appreciated. would recommend speaking with him if you’re on the hunt for a new device or plan!
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May 2023 by John Hayne
TL;DR I was unable to buy a new phone from Rogers, in the store or on the site, and they were unable to help unless I paid a $50 fee for them to do their job.I just paid off my iPhone 11 and planned to replace it with an iPhone 14 pro Max. I was told there would be a $50 setup fee. When I asked what this fee included he said he couldn't explain it to me. I asked if this is to exchange the SIM card and he said effectively yes.I then started to buy the phone online via express pickup from that very store. This will waive the fee. He informed me he could transfer my old phone to my new phone and that's what the $50 charge would cover. I said understood but I didn't want to pay for that since I could do it myself.He then went on to serve another customer as I struggled with the website. It notifies me that the phone is not available for pickup even though the store has it in stock. I went as far to start a chat a session and was told there was nothing they could do but suggested I explain to the store staff that the site was problematic and perhaps he could do something to waive the fee. I asked if he could wave the fee and he said there's nothing he could do. In fact, he said he had limited experience using the customer facing website.So effectively the Rogers website will not allow me to buy a phone for express pickup. Therefore, Rogers is holding my phone purchase hostage for a $50 fee when all he had to do was walk three steps to the back of the room and bring out the phone and make a customer happy. Unbelievable.EDIT: 5 minutes later.After leaving the store I had a subsequent chat with another Roger's online representative. They inform me that pickup is not available for the iPhone 14 series and then it's mostly due to high demand. I was told 'it's complicated to keep inventory updated due to that and just to make sure we don't end up booking extra orders than what we have.'I was happy to receive that information, and it certainly clears things up, something the first chat session and the store staff weren't able to explain.
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May 2023 by Naoko N.
The best customer service at this Rogers - especially by Selina. She is awesome and very kind. ?. Finally, I felt appreciated as Rogers Customer ?.
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October 2021 by James Wootton
Certainly extremely positive experience. Sarah was very helpful took incredibly good care to solve a sim card issue.
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October 2020 by C.C. Dorrie
I needed a mini sim card and I ended getting a new number for myself and a new plan giving my old one to hubby lol. Yousef was so helpful, kind and humble. It was a pleasurable experience.
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October 2020 by John Micheal Malanczuk
After shopping around .I was in to the Rogers store today. I have purchased 3 phones on a business plan and I had a very good experience . The store manager was excellent very helpful as well as explained everything to me very well and I definitely am glad I went with the company and will recommended to others . Great plans great service ,very friendly staff . Due to covid, the right measures are in place to protect customers.
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October 2020 by Courtney Hyson
Very friendly, explained everything very thoroughly and made it a very easy and fun experience :)
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October 2019 by Thomas Turner
Very helpfull when having problems solved.
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October 2019 by Trevor Gullen
Super friendly staff!
