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August 2024 by Jeff C
The guy working there was helpful (Suede). Thank you!
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June 2024 by Greg Keeping
Excellent service. Was in twice due to a mistake beyond their control. Had employee Vivianna both times, once without an appointment. She was awesome both times and very informative. She did not make me feel rushed at all. Thanks for your service and I will remain a Telus/Koodo supporter as a result.
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June 2024 by Lorraine Andtews
Had the best experience getting my account back in good standing after my bank cancelled my compromised CC without telling me. Spent 3 days trying to do it online and the young girl there got it done in 30 mins. I apologize I don't remember her name
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January 2024 by Seamus Lewin
Get ahold of your marketing contractors. They call and harass you at all hours of the day. No I don’t want your Telus mobility plans., Stop calling me.
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January 2023 by Melissa Lloyd
Justin L does not want to be bothered to help. He will tell you to call Telus yourself on your own time. Instead of telling you how he can help, he just wanted to tell you how he can't. The tone in his voice and his body language will make you feel as if you are a bother to his day. When you speak up and tell him how he is making you feel, he will tell you he is shutting himself off.My husband then made a comment about how noone seems to want to help now a days, Justin then slammed the door in our face and gave us the middle finger...(all we wanted to do was upgrade our phones!) Thank you Telus, and thank you Justin.
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November 2022 by Natalia Blestanova
Very professional service.
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February 2022 by Nick A
Karim was really good to deal with, answered all my questions and genuinely wanted to find me a great deal. Awesome sales rep.
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January 2022 by A G.
There's one employee here that will actually help you the rest just tell you to call customer service. Customer service can't understand my issue due to a language barrier, that's why I go to the store in the first place. They just take your money and tell you 'good luck' afterward.
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September 2021 by James Currie
I have visited this Telus Mobility store on 2 different occasions recently and was very happy with the service I received. Everyone was very courteous, prompt and professional, and I felt that my business was appreciated. Special shout out to David! Keep up the good work!
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September 2021 by Oval Al
Great to deal with, they got me up and running with a new IPhone and transferred all my apps over and contacts! Perfect!
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September 2021 by Aswin P
Great customer care service. Was so helpful clearing doubts and explained everything in detail with patience. Highly recommended.
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September 2020 by Patrick McCarthy
I dropped by Telus with my office manager to upgrade one of my other staff members phones. It is difficult enough these days to get great personal service with Covid-19 lingering and all of the protocols we have to perform to keep each other safe, so first of all Thank-you Hanna for making us both feel safe. It was a simple switch for a phone, but after reviewing my plan with 8 phones, we left paying less money per month on all our phones, Hanna recommended removing one that we weren't using and increased our plans to 10 gigs per phone. Originally I paid additional money just to keep from overages. Thanks Hanna you are so awesome and we really appreciate all that you have done for us without expecting anything in return. Sensational service. I told my wife and she informed me that you recently assisted her when her phone came due for an upgrade and she also enjoyed your wonderful mannerisms as well. Greta work!!!
