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September 2023 by Mavis Drummond
These guys are so knowledgeable and supportive to the customers needs. They didn't try to upset and listened to my Mom needs. Thank you Azwad for getting My Mom the best plan for her device!!
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July 2023 by Bernie Halliday
I visited the Halifax Shopping Centre location and met with Quintin twice; on both occasions he was very knowledge, extremely helpful and fun to work with.He talked me through my new purchase, I'm looking forward to returning and working with Quintin again on my next purchase!
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June 2023 by Rachel Baldrey
Really unhappy with costumer service.Representative did not inform about return details prior of purchase. As well as zero signs posted in store of policy an/or on the receipt. Wanted a simple return, never returning again. Choose wisely before you make a purchase in store.
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June 2023 by Ryan G. Osborne
I got what I needed just fine, but the salesperson made the sale conversation entirely about phones - which I expressed no interest in several times. I can understand that selling mobile plans is where the good commission is, but the salesperson just was so pushy and nosy by asking who my carrier was and how much I was paying, etc.
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June 2023 by Jaclyn Buckland
Long story short I ran into a problem with pre-ordering a video game through The Source’s online platform. If it were not for Quentin, who made it his top priority to make sure I still got the game on release day, I would have had to wait several extra days to pick the game up. If you are shopping at this store I suggest speaking with him as he provided excellent customer support.
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April 2023 by Angela Folker
Darsh and Mr. Edward Kyle Brooks were extremely helpful knowledgeable, and honest. I never really shopped very much at the source, but will definitely be buying my future phones and other products there due to their customer service. My daughter was so pleased she even named her computer, Darsh Brooks, after them.
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April 2023 by Maggie Castro Folker
Apple sucks and almost ruined my day, but Darsh and Mr. Edward Kyle Brooks saved it with their superb customer service. My mom found Darsh especially adorable and Mr. Brooks was very informative and eager to help. I strongly recommend and urge all to go to this store for any and all help.
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April 2023 by Audrey McGowan
I was just into the Mumford Road location in Halifax this evening with my Dad and husband…My Dad was having a major issue accessing his account for his phone…Matt was absolutely PHENOMENAL!! He spent over an hour on the phone with Dad’s provider to make sure that Dad regained access to his account and that everything was set right before we left the store. He went above and beyond to make sure that Dad didn’t have to start over with a new number and account! Absolutely amazing customer service!! Thanks a million Matt!!
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March 2023 by Mohammed
Chetan was amazing. He helped get the phone and contract at an Amazing rate. Overall everyone was really friendly helpful and was constantly in touch with me making sure all was well.Really recommended!
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March 2023 by Shubham Saini
Walked into the store just to enquire about phone plans. Ended up buying two phone plans along with a bunch of accessories. Mr Brooks was extremely helpful. Explained everything in detail and made sure we understood all terms and conditions. Thank you Brooks for your service.
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February 2023 by Paul Guardia
I needed to get a new phone and phone plan and Jacob provided exceptional customer service. He listened carefully to my needs, shared a wealth of information. Jacob went above and beyond, taking the time to explain different options and helping me find the best package for my needs and budget. He was friendly, attentive, and made me feel valued as a customer. Great staff at this store.
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December 2022 by Andrea
I don’t usually come on here and leave reviews - but I’m super geeky about great customer service! Coady, Jainik, and Mr. Brooks are a great team. They were incredibly attentive, kind, and empathetic towards my previous experience with another provider. They helped me get the best possible deal that I could - and explained everything so well through the process. I felt heard, and taken care of! Honestly the best customer service experience I’ve had in a very long time. I also want to add that whenever someone else walked into the store during my time there - one of them was immediately there providing help for them as well. Customer service on point! Thanks, guys!!
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December 2022 by Amanda Nielsen
Well…Mr. Brooks is my personal hero at Halifax Shopping Centre!!! What a lovely person and The Source is lucky to have him! If you’re in the market for a cell phone and/or plan - go see him! He went above and beyond to fix a messy situation from another cell phone provider. I left the store feeling truly valued and that having my business mattered - which is not a feeling most have when dealing with cell phone providers.
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December 2022 by Deepan Shanker
The customer service was really great. Thanks to Brock, Ishan and Himesh. They guided us so well for purchasing a phone in the source. They were really kind and helpful. Overall the experience was very good.
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December 2022 by Shiella M
I feel like The Source is overpriced. For example, they are selling a very similar light to Ikea for $30, while it's $16 at Ikea. Not to mention the fact that online, they have now updated their Paybright amounts to $200. Back in the day, I could Paybright $50 up. Will probably stick with the other tech stores.
