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September 2023 by John Palcon
Received my package from the location and it was already opened and the contents of the package missing.
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September 2023 by anirban chowdhury
12 time Halifax UPS missed my delivery, expecting I have psychic power to know they are coming to deliver. I have one question, why so many government agency and other provider use UPS, inspite of know they are just cheating. I have no complain against UPS, this is expected. I just don't know what fragrance they give to other organization for choosing them.
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September 2023 by Greg M
Holly: excellent customer service - top notch.
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May 2023 by Sef Everest
Do not trust the quotes they give you, there are dozens of hidden fees - ended up paying three times my original quote. Horrible business practices, horrible communication.
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February 2023 by Erin A.
Unfortunately 2 items I ordered through Avion rewards were shipped via this carrier. I waited weeks for the packages to arrive. Initially the tracking number took me to an error page. Finally the tracking indicated the items had been at this UPS location for 3 days. When I arrived, I was told that in fact, they had been returned to sender a week prior, after sitting there for 2 weeks. When I explained I couldn't have known they were waiting for pick-up because the tracking number didn't work, the clerk shrugged and nodded as if this was routine operating procedure. When I explained I had received zero delivery notifications, the clerk looked skeptical but another employee overheard and said "Yeah, that happens". In other words, the employees of this decrepit company seem to understand fully how useless their services are, but still manage to be rude and unsympathetic. This was an avoidable mistake made entirely by UPS, and I received neither apology nor explanation. I will now have to somehow arrange to have the items shipped again at my own cost, but when I had the nerve to suggest this was poor on the part of UPS, I was chased out the door by snarky and dismissive "thanks! goodbye!" from all the employees present. Online vendors, please, please just use Canada Post. I use them for my own small business and have never had a problem.
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November 2022 by Max Froil
Watchout the old man there is quick to dismiss sometimes. Did not even bother to look for my tracking number... Insisted that a return label is required when in fact none was at the end of the day. Wasted my time.
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October 2022 by Christine Carling
This is a great place. Both staff and management are fantastic!
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August 2022 by Natasha Danais
The staff at this location are absolutely wonderful and so kind and considerate. They helped me ship my belongings for a cross country move and even helped me get the best rates.
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July 2022 by Jasmine Fletcher
I had two packages, two separate times sent back internationally.I did not receive any sort of doortag or notification letting me know that they were even at the location ready for pick-up. Very frustrating. I would have picked them up right away if I had known they were there in the first place.I highly doubt that delivery was attempted as I did not get a buzz (missed or not) to my apartment unit, or a knock.
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January 2022 by Juanita Drayson
Lost money at this location- paid for signature - did not get it and UPS even lied and said my sister signed for a parcel- they left it on the front porch- no one was home and yet the owner of this UPS insists she signed. When you try to get your money back he insists he is only a "franchisee" and there is nothing he can do to get the money back from UPS. Then the owner has the audacity to say, "I believe you will find other couriers do the same thing." Who says that?????? What a joke- who sells a product/service that they cannot assure consumers that they will get what they paid for.NEVER EVER using this place or UPS again.
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December 2021 by Magnus
A courier and parcel shipment center . Have used it since 2018 and not disappointed with their services. Staffs are humble ,knowledable , helpful and resourceful.
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December 2021 by Aj D.
Lost money at this location- paid for signature - did not get it and UPS even lied and said my sister signed for a parcel- they left it on the front porch- no one was home and yet the owner of this UPS insists she signed. When you try to get your money back he insists he is only a "franchisee" and there is nothing he can do to get the money back from UPS. Then the owner has the audacity to say, "I believe you will find other couriers do the same thing." Who says that?????? What a joke- who sells a product/service that they cannot assure consumers that they will get what they paid for.NEVER EVER using this place or UPS again.
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December 2021 by Juanita and Andrew Drayson
The store is fine- the UPS shipping is awful! Don't be fooled by the "five dollar signature at the door" charge- they rarely get a signature and you don't get a refund so it's like a donation to UPS. Almost every single package I have sent has been damaged- along with the contents. This year I sent my gifts to family in an INDUSTRIAL grade tote and it still arrived damaged!!!!!!!!!!!!!!!! SO frustrating as we spent A LOT to send it and to have it thrown on the porch, damaged, no signature- NEVER AGAIN! Take your packages elsewhere as they NEVER admit to anything- even with photos and it is more work then it is worth- which I think they do this to have you give up so they can keep your money.
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February 2021 by Noah Alex
The staff at this UPS are so lovely and helpful! I've shipped several pieces of art successfully through UPS and recently shipped moving boxes across the country The total cost was very reasonable.
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September 2020 by Kenneth Carmichael
After a miserable experience with Fedex, I was very happy when the company I ordered from used UPS. Convenient location in the heart of the city. I received email updates from UPS consistently and when they could not deliver to my apartment the package was sent to this store within 20 minutes for pick up. The staff here are fantastic and go above and beyond! They offered to load the package into my car and opened the door for me. Hope I’ll have to come back here!
