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December 2023 by Carche#7
Service was great, repairs carried out made my vehicle look as if nothing happened to it. I was contacted to give the ‘go-ahead’ when parts were ordered and received real time updates on repairs progression. When I asked the friendly agent (forgot the name) where I could seek assistance to address a cosmetic matter with my vehicle, I was referred to a non-affiliated company within range of my home. Again, very impressed with the work done and would recommend CarStar Sackvilke without reservations.
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December 2023 by Erin Yeadon
Very friendly service and did an excellent job on car repairs!
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November 2023 by Sandra Derby
Staff were very professional and the repair on my vehicle was fast and done perfectly! Thanks!Service: Body & Trim
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October 2023 by Bob
They did great work and were more than accommodating. When my insurance company dragged their feet, carstar went over and above to ensure my truck was fixed anyway, returning it to where it was before I was hit. Thank you to all the staff at Carstar Sackville.
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September 2023 by Serena Lee
Great car repair experience, great service, love the staff there
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September 2023 by Kevin Brown
Sent photos in for a photo appraisal. It's been about 2 months now and still haven't received any word back despite calling several times.
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August 2023 by floydwest
Amazingly incompetent repair shop, with pathetic customer service skills. Insurance company directed me to them to replace a door. A job that typically takes three days is now over three weeks and growing. Wrong part, damaged part, part still on order, always a different excuse. No apology, no consideration. Avoid at all costs.
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June 2023 by Jason Barkhouse
Quick professional and honest. My repair was gonna take a while due to slow shipping on parts they were honest about expectations and did their best to help
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January 2023 by william jordan
Rear Ended Insurance Recommended Car Star , Great Front Desk Customer Service , Be Ready To wait Truck Parts Take awhile ,NOTE : If I knew it was gonna Cost Close to 9k there Shop fee and Parts ,I would have Taken a Payout and Done it myself ,See Pictures ,Be Safe Be WellServices: Body & Trim
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January 2023 by Larry Rushton
Took my vehicle here for a repair on my tailgate. It looks absolutely wonderful, staff was very nice and easy to deal with. Would highly recommend this repair shop to anyone I know.
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December 2022 by Logan M
If i could give this place a zero I would. My car was towed here by insurance. After waiting over a month to get it fixed. I was informed that the my car battery was stolen out of my car while it was parked in their lot. Further, i was told i had to pay for the new car battery. Few months later i was told my car would be ready by the start of Dec. Its almost half way through Dec and i have received little to no contact from the CARSTAR.Terrible customer service. Would not recommend
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December 2022 by Sarah
I’m late with a review. My car was towed here by insurance. After waiting months to be fixed, the headlights never worked the same. They were bright white and replaced with dull yellow. One headlight points down, you can’t see more than 10 feet in front of you or the shoulder of the road. I curse Carstar every time I drive it
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December 2022 by Jaswinder Singh
I wanted to document a very bad experience I had with CARSTAR sackville.- I visited carstar on Oct 17 and got my car diagnosed for collision repair(this workshop was suggested to me by economical insurance).- I was told that parts will reach in 2 weeks and they will call me to book in for repair.- Till date(Nov 17) I did not receive any call, I called them on Monday(14 Nov) and they didn't pick up. I left Voicemail. I reached out to insurance adjuster and they left VM on Nov 15(Wednesday) to call me back. still no one called me.- I called up today(11/17) and spoke to a lady at the reception - to my surprise she told me that there are 35 customers ahead of me and they haven't even ordered my part because they do not have space to store them in the workshop.- I asked, wasn't it their responsibility to tell me that when i first visited or even after two weeks as they promised, but to this she replied it is not her problem.- When I said that had it been the case that before you informed me, I could have easily gone to carstar in Halifax or somewhere else and saved my time.- Then she said in that case you will have to give me a written authorization to cancel the order and we will charge 20% - again she lied because at the very beginning she said they didn't place my order.On top of this she was very rude and straight away disconnected the phone on my face.Is this the kind of agents you have who harasses customers?Please escalate this to your manager and the highest level possible , this is an insult to me which I will take very seriously.
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November 2022 by Greg P
This place was recommended by my insurance. So went here solely because it was close to me. Big mistake. Avoid going here.I was in an fender bender in March and need a new rear bumper, 1 tail light and all the clips and brackets to hold it. Car went in in July, was told 3-4 days, a week went by by nothing. I phoned up to I inquire the status of my car. Was told they forgot to order a tail light, 4 +weeks to get that in. So zero communication about this to me. 48 days it stayed with them. Someone was not doing there job correctly and didn't order in the parts back in March which you can clearly see from the pictures, a broken tail light.Once everything was done. Got the bill noticed alot of unnecessary work was done, like removing and installing the factory badges and names. These where on my trunk which was 100% untouched from the accident. This was done to Jack up the bill which was being paid by insurance.A plastic wrap was laying in my trunk, zero communication as to what to do with it or as to why it was not installed. (it's a protective cover for my bumper)Short.Bad job at ordering part. - 1Little to no communication with the customer. -1Unnecessary work done. - 12 stars.
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September 2022 by victoria parker
Thank you so much Carstar for the great service repairs to my vehicle. I was so pleased to step back in my car. It was nice and clean on the inside and outside. Even looked like you gave it a wax! One very happy costumer!
