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August 2024 by AMal Dev
Please don’t call these guys for any repair or appointment. I called them for repair they came to my store and spent 10 mins and they left . They guy who came he don’t know what to do and he is not interested to work . He left and I called the company many times nobody answer and I talk with a customer representative she said sorry and apologize for their mistake . After few days I got invoice of 150 cad and I called the company , she is not ready to talk and she just hang up on my call . Don’t recommend these guys . Please don’t call them for work
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August 2024 by Mark Sparrow
I had an excellent experience from start to finish with the Ready Refrigeration team. Adam Jessome was quick to get me a competitive quote on the Daikin system I wanted for my house here in Cape Breton and went above and beyond to ensure I had all the information I needed in regards to the models I bought meeting rebate eligibility. The on-site install team were here to do the job within a few days of accepting the estimate and they were super professional. I joked that for a team of guys poking holes throughout my house you barely knew they were here. Would highly recommend Ready Refrigeration and their crew for anyone here in Cape Breton looking to get a great heat pump system professionally installed.
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August 2024 by Heather S
Our experience with Ready Refrigeration was disappointing. Our exterior heat pump system stopped working, so we called Ready Refrigeration to set up an initial appointment, which was smooth. The technician who arrived seemed knowledgeable and friendly - determined that the system’s main electrical panel needed replacement under warranty, which would take 2-3 weeks to arrive—no problem.
However, things took a turn when they decided they needed to send a more experienced journeyman to review the initial work, resulting in higher labor charges than initially quoted. This journeyman confirmed the original diagnosis, leaving us questioning why we had to pay extra.
When the journeyman returned to replace the electrical panel, he then informed us we needed a new fan, adding to the wait and costs. This led to three adjusted quotes, amounting to over $2,000—far more than we expected or would have agreed to upfront.
Additionally, they required a credit card on file before scheduling our appointments, which was unusual and frustrating. Despite this, we received a collections letter stating we were past due, followed by calls about two more unpaid invoices. This made no sense, especially since they already had our credit card information and we thought it was paid. Also, three invoices for one job?
The final straw was the scheduling mishap. We booked an afternoon appointment, returned to the city early for it, only to find the technician had already been and gone, claiming the job took three hours when we were told it would take 30-60 minutes. When I called to ask why they came early they merely said, ‘I didn’t say we would be there afternoon’. Pardon me? We were out of town and came back early to be available.
Overall, our experience was frustrating and costly. Ready Refrigeration lost our trust and a potential new system sale. We will not be recommending their services.
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May 2024 by Leah Darche
Great customer service. After having heat pumps installed, we had to call back later for some minor issues and they came out within a day or so of us asking and fixed the issues. They were also great dealing with on the invoicing side of things too. Very reasonable!
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February 2024 by Gerri Ritcey
I received my heat pump yesterday & was extremely happy with the service. The 2 young men that arrived were very friendly. The one that installed the heat pump was professional, arrived when he said he would be here, answered all my questions, made sure that I knew how to operate the machine & took care of the very little mess that was made from the installation. The other man (the electrician) also made sure to greet me & was very professional in doing his job. Both man were very pleasant when leaving & wished me much happiness with my heat pump. I would be very happy to recommend these men. Two thumbs up.
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February 2024 by Greg MacIsaac
Very happy with Ready Refrigeration. Adam installed 2 heat pumps for us in Nov 2022. He did a fantastic job & we are so pleased with how well they work.
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February 2024 by rick roberts
Great to deal with! Very knowledgeable and professional staff and extremely accommodating! Install was quick and easy and we are completely satisfied with the heat pump performance as well as the company!
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February 2024 by lucy Helyer
I would like to say from the moment I met Peter and he listened to our thoughts regarding the placement of the inside units and where to place the outside units everything was easy. The crew came on time, were polite, easy going and obviously work together all the time. They picked up the rubbish and didn’t mind the dogs. They were able to follow the plans although it wasn’t easy and in a day had it all installed and ready to go. At the end of the day we walked through the house and I learned all about each unit, wall and floor mount. The floor mounts are perfect in my 1950’s house with low ceilings. I would recommend Ready Refrigeration to anyone.Thanks!L
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February 2024 by Ian coleman
Many thanks to Taylor for making my service call go smooth, appears a very efficient company to me.Thanks
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January 2024 by Hughie MacLeod
Terrible Customer Service. Called about having someone come look at a commercial freezer, was told Will check with technician and call you right back been 4 days now and no response back
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January 2024 by Cameron aaRoberts
Its quite common to find "nice" sales people when you buy things like heat pumps etc as all companies like your money during purchase/install but the real test is when a problem comes up with the unit down the road and you need real service. We had a system installed by Ready in June 2023 and I called them as I was concerned about lack of heat Dec 2023. They booked me for appointment and were also thoughtful enough to call me that day to confirm it plus the technician also called when she was on her way . Sadly my dog ate the remote the day before which totally destroyed it! So the Tech Bianca tested the system thoroughly and its working fine now. No charge for service call. The next day she delivered a new remote to my door for free! That was impressive.
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December 2023 by Taleb Abu
Heather left me with no unanswered questions, explained to me the process and just everything, looking forward for the next steps of business!
Highly recommended
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December 2023 by Audra Raulyns
Just a quick thanks for all your assistance Heather! So kind and so helpful! Muchly appreciated!
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November 2023 by A1 CLEANERS HALIFAX
I called to inquire about commercial pricing and had the pleasure of working with Heather. She was extremely attentive and helpful! I have spoken with alot of heat pump companies and can say Ready Refrigeration won my business.
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November 2023 by Cameron MacKenzie
We just had a diakin Fit central air heat pump installed. The service team and office staff were all amazing. They completed the job in one day. I highly recommend the Ready Refrigeration team. They did all the small things like take care of registering our warranty with the manufacturer and make sure we didn’t have to worry about a thing. We love the diakin fit already and the app on our phone is amazing, can control the heat/cooling temperature from anywhere. Don’t hesitate to work with this company. Thank you Ready!Services: Heating system installation
