-
March 2024 by Amr K.
I came in for new tires and I already had one installed my front tires are 225 and my back ones are 245 they put a 245 on the right and 245 in the back but kept the 225 on the left and that lead to me breaking my inner fender and then I came back to them and said that it was my fault and that I said I wanted 245 in the front and that didn't happen. I don't recommend going there
-
March 2024 by Amr Kasem
I came in for new tires and I already had one installed my front tires are 225 and my back ones are 245 they put a 245 on the right and 245 in the back but kept the 225 on the left and that lead to me breaking my inner fender and then I came back to them and said that it was my fault and that I said I wanted 245 in the front and that didn’t happen. I don’t recommend going there
-
February 2024 by Conner Sherwood
I recently had the pleasure of experiencing top-notch customer service from Star Tires, and I couldn't be more impressed. The product knowledge is truly remarkable. They took the time to understand my needs and preferences, offering insightful recommendations tailored to my requirements. I highly recommend to anyone in need of services, and I will undoubtedly return to for any future needs based on this outstanding experience.
-
February 2024 by Jaiden Decaire
Had good service here for years…. Bought a new car last fall, and was unfortunately unable to change the tires myself this spring due to time constraints. I dropped my car off, and they had it done very quickly with the amount of people they were dealing with, so I’ll give them that. But I got home and noticed my drivers side rim had been curb rashed quite badly, along with my car being driven a few KM, and the car being left full of dirt. Previously I’d always received a plastic lining covering my trim and floor mats. This was not given this time either. Always used to recommend this spot but it seems like the service has gone down hill quite a bit.Update: went back in, as I recently had a blown out tire, and needed to get them done before an upcoming storm. Their service has improved exponentially. I believe they really are listening to reviews, and sometimes have to push cars out during the season change due to demand. which is where I think most of the bad reviews arise from. Hopefully things continue to improve!Thanks again guys
-
February 2024 by Galen (Gman)
Be VERY careful with these guys!Yes the tires are decently priced, which is why I bought a few sets of tires from them over the years. Then I had a horrendous experience I will never forget.I would like to preface my comments by saying that although I’m not a licensed mechanic I’ve been working on my cars my entire life, so know more than a thing or two.I had purchased a new set of tires and while in their waiting room I could hear what sounded like a wheel nut being put on crossthread. I could tell because the airgun started bogging down as the nut was tightened. This is not normal!I wasn’t totally sure this was my car but I mentioned it to the guy at the desk who gruffly said something like, “not possible”. Before leaving I told him I would check it when I got home. He ignored me.At home I attempted to undo the wheel nuts and while trying to remove the first one I found there was significant resistance then the wheel stud broke. I drove right back and confronted the guy at the desk who called me a liar and completely denied it was possible that they had done this. After a great deal of stress and argument, and more than a little profanity from him, he finally agreed to pay to have the stud fixed at another repair shop down the road, which cost me the better part of the afternoon in their waiting room.It would seem the owner puts a lot of emphasis and pressure on his staff to get cars out of the shop as fast as possible. There is no way the guy installing the tire didn’t know he had the nut on cross thread, yet he decided not to say anything, probably out of fear of retribution.Scary situation frankly and from my perspective saving a few bucks on a set of tires is not worth supporting an outfit like this.Interesting how they respond to the positive comments and ignore the negative.
-
February 2024 by Het Patel
The staff is very very helpful i have gone to them and they hsve just closed there store and i told them my problem they open the store for me and their employees changed my all 4 tires . They have a superb team i highly suggest to visit star tires
-
January 2024 by Hannah Martens
I found this spot in a desperate search to find someone to patch my tire. I was so worried about my 4+ hour drive home that day on a slow leaking tire.I showed up without an appointment or call ahead, and was treated with kindness and efficiency. Within 15-20 minutes I was patched up & back on the road without worry.I can’t thank these guys enough for being a ray of sunshine on a cloudy day!!
-
December 2023 by Chris Bayers
Always went to star for tires takes time to earn customer satisfaction but only minute to lose a customer which u have on Saturday the look and the comment said to me to seat down was disrespectful I am not a 6 year old standing there ready the news on my phone not bothering no one so next time I will go somewhere else Kai so between u and the king sitting beside u lost a customer today
-
December 2023 by Guy Kember
For 20 years they've been friendly, responsible, professional, and extremely helpful.
-
November 2023 by Waylon Boutilier
AVOID THIS PLACE! Front desk was rude when I arrived. There was a guy backing into a parking spot and an employee walked directly behind them as they were. That guy decided not to bother going into the business, which in my opinion was a good choice after what I've witnessed. When the guy brought my car out he said sorry he drove my car with the emergency brake engaged. Went to drive home car shaked and alignment was way off. Told me to bring it back in and I'd have to wait in line again after waiting 2 hours already. They would only balance front two tires and started telling people they are no longer giving a warranty on the balancing for me and future customers. They also refused to acknowledge that the guy told me he drove with emergency brake, basically told me to my face I was lying. When the guy brought my car out second time I was waiting behind the car he didn't put the emergency brake on and almost rolled back into me. Assuming the employees are not used to driving a standard.
-
November 2023 by margaret densmore
Spent over $3,000 on new rims and tires the end of July. Was told my tire changes would be free.I came in today, and was told it's 70 plus tax. I reiterated what I was told before, and they refused.What a stunt.
-
November 2023 by Richard Daley
Excellent place, after sales service is the best.
-
November 2023 by Gordon Corkum
Great price on quality tires
-
November 2023 by Cyndy Weeks-Dagenais
Got me in right away to put snow tires on. Very nice and polite.
-
November 2023 by Allison MacEachern
Great family owned business. Knowledgeable staff.
