Macrae Home Hardware is a friendly and helpful store that offers a wide range of products, including housewares, hand and power tools, plumbing and electrical supplies, paint, sporting goods, and automotive and farm supplies. The store also features giftware and seasonal items such as lawn and garden supplies. Customers frequently praise the staff for their friendliness, knowledge, and willingness to assist, especially in the paint department where staff members like Wanda are noted for their excellent service, including matching stains and helping customers choose the right colors. Many appreciate the staff’s proactive approach, as they often approach customers to offer help, creating a welcoming shopping environment. The store's focus on customer service is highly valued, with some noting it as a model for other retailers. Customers also feel comfortable with staff wearing masks, which adds to their sense of safety and comfort. Overall, Macrae Home Hardware is recognized for its helpful staff, quality advice, and wide selection of products, making it a preferred choice for home improvement and DIY needs.
I always find what I'm looking for ,if I can't there is always help in the store..Susan is the best customer service person.she knows where everything is .
May 2025
Visiting from Chicago and had an offroad incident in Newfoundland. Thank you Tom, and for the rest of the team to help get my windshield back together. I have a long ride home, and I know this will hold. I can't express how grateful I am.
August 2024
Amazing Service, so many staff willing and enthusiastic to help.
