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October 2023 by C Mac Intyre
I recently had a bridal appointment at the Sydney location with Hannah. I cannot recommend her service enough. She was kind, genuine, and incredibly helpful in locating a style I liked, and there was zero pressure to rush into a decision or purchase that day, which I very much appreciated. It was an excellent first bridal experience, all thanks to Hannah!
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June 2023 by mac marie
Well, I rarely put negative comments on a business, but I was so upset with my experience.. well, lack of experience, that I couldn't help it. People should know the good, bad, and ugly.I phoned the Sydney store and spoke to Hannah. Had a great chat and set an appt. She suggested I msg her boss with dress ideas so they could send some dresses for me to try.I explained in both my phone call and my message to the boss that i haven't worn a dress in a long time and was open to almost anything. I picked 2 dress designs that "could work," but again, I said I was open to anything.The boss (who never did identify herself or introduce herself) came back and said they had nothing even remotely close.. well, that's fine.. BUT I said I was open to ANYTHING and didn't have a budget! She suggested it was "best to cancel the appt" but remember to "check out other shops".. well, talk about a "pretty woman " feel ?I canceled my appt even though Hannah tried to fix the situation and make me feel better. If the boss wanted me to cancel, I decided to respect her wishes and take my money elsewhere.Thankfully, I took the owners advice and spent my healthy budget elsewhere.My advice, If anyone is thinking about dealing with the Sydney shop, just deal with Hannah, she was great and would have probably been helpful. I'd avoid the lower Sackville shop (where the owner is) like the plague. Besides, her wishes were that I shop other stores..lol?♀️
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April 2023 by Claudia Ladisa
I bought my wedding dress here. Customer service is great! Hannah was very helpful, friendly and accomodating. Thank you for your help finding the perfect dress! Definitely reccomended!
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June 2022 by Eric Gabriel
This place has horrible customer service and the staff is just straight up rude and snobby they do not support the LGBTQ community what so ever I was made fun of and felt insulted the entire time would not recommend for anyone that would like to be treated like a human being :c
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June 2022 by Mallory Anne
Don’t go here just horrible.
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June 2022 by Elizabeth Macvicar
Beware! Horrible customer service! It deserves a zero star review. The owner started the conversation with “the customer isn’t always right” BEFORE the problem was even explained to her. The bodice of the dress was 41/2 inches too small . They claim to ensure a custom fit and wouldn’t do anything about the obvious mistake in the size . The owner checks the measurements and orders from a size chart!The owner was rude and obnoxious and the manager kept saying the gown fit when it left the store the week previously. The tailor that we brought it to to have it altered said she couldn’t believe any reputable dress store wouldn’t do anything for us because it obviously was too small in the bust and the size on the dress was 4-5 inches smaller than the measurements taken.After spending 800 plus dollars for the dress the lack of any common courtesy let alone customer service was shocking.Go elsewhere for your dress.
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September 2021 by Paula M McNeil
We had the most fun at this place shopping for nieces prom dress!!! She found a dress that’s absolutely amazing and makes her looks like she belongs on a stage in Hollywood at the Oscars! But the service was amazing from Hannah, she was just the best! She was funny kind helpful and made our shopping experience the absolute best I’ve ever had in Sydney Nova Scotia. Thank you! We will send photos when my niece graduates in Kamloops British Columbia.
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September 2021 by L M
Overall, the experience was more than I could have expected; they were so knowledgeable, friendly, inviting, professional, warm and gave us a fantastic experience. They offered to drop off a dress in Halifax for us if needed, offered to stay later in the evening if we wanted to come back to try on dresses (they did not have availability for the day) and because there was some time between their appointments, let us try on just a few anyway!Still shopping for my dress, but would 100% recommend stopping in.
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November 2020 by Rhino vlogs
The girls at Alyssa's Formals went above and beyond for my daughter!!! Highly recommend them :)
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November 2020 by Helen Currie
Very Friendly & helpful!!
