March 2023 by Noble Salvage
Not a fan of the lack of customer service skills. That pertains, to almost everyone working here. You're just a $$ sign when you walk through the door the first time. After you've purchased something, and you walk through the door the next time, you're nothing more than an inconvenience, because you as a customer, are now looking for something for nothing, at least in their eyes !! All Cape breton dealerships are the same.!!
July 2015 by Candace S.
Your review helps others learn about great local businesses. Worst customer service EVER! I purchased a Honda Odyssey in FL two weeks before traveling to Nova Scotia with my 75 year old mother with Alzheimers, my 82 year old father, my husband and our three children, ages 7, 5, and 3. The automatic passenger door stopped closing when I pressed the button. It happened a few days before and I was able to find instructions online about resetting it. I found many, many references to pulling the #13 fuse but that didn't work. I could not find those instructions again and thought a Honda dealership would be willing to help me. WRONG! My husband went in and asked for help. He was told we would need to go back the next day at 4:00. We were there before 11:00. I felt desperate so I told him I wanted to go in. When I went to the service desk, a man and a woman came walking in from a door behind the desk. The man was in front of the woman so I asked if I could talk to the manager. He asked me what about. I told him we were traveling and needed help with our new van. He then told me the woman, who was standing RIGHT BEHIND him, was the manager. Was she hiding from a customer? Is she only a manager when she wants to be? I couldn't believe she didn't immediately speak up and say, "I'm the manager, how may I help you?" Long story short, she told me she'd be back. I stood there so long I asked the same man if her plan was to leave me standing there so long that I'd just leave. He told me the man who would look at it was doing a test drive and it was going to take him a long time, whatever that means. Anyway, a very long time later, the woman went walking through the parking lot to my van. My husband told her I was inside. She came in and told me the man who would need to look at it had GONE TO LUNCH. We were there for over an hour! Talk about getting the runaround! The original man was still online trying to find information about how to help me. At least he was trying. I guess the manager achieved what she was attempting, she left me sitting there long enough for me to find the instructions through google. I went out to the parking lot and fixed it myself. So, Ramsay's Honda, for future reference, if you care to help a desperate person, here is what you do: Instructions 1.If the battery is disconnected, shut both sliding doors manually. Connect the positive battery terminal, then the negative. The doors will automatically be reset when the battery is reconnected. If the battery is connected, continue on to "Step 2." 2.Turn the ignition on. Move the power sliding door switch to "Off," then move it back to "On." This switch is located to the left of the steering wheel. It's labeled "Main." 3.Press and hold both power sliding door buttons until the doors close completely. If this does not work, turn the "Main" switch to "Off" and manually close the doors. Turn the switch back to "On." The power sliding doors should be reset. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.
